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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Anonymous
Verified Buyer
“All packaging damaged”
Helpful Report
Posted 8 years ago
Steven Brickett
Verified Buyer
“The first delivery never actually arrived at my house. Preizie box then resent the items quickly. Which i was told if i wasnt in then i could collect the items from a local collection point. However the second delivery arrived at my house when i wasnt there and was left to one side of my front door, tucked in a bush, which the bush was wet. So by the time i arrived home from work, the box and its contents were wet. Not too impressed.”
Helpful Report
Posted 8 years ago
Yvonne Smith
Verified Buyer
“Only just discovered that a gift I sent directly to a friend for her 60th birthday last week arrived in broken pieces (it was a china bird feeder teapot). I have heard nothing from the company whatsoever. Disappointment all round. ??”
Helpful Report
Posted 8 years ago
Robin Ford
Verified Buyer
“The crests were different sizes so paired them up into matching pairs. The two larger images look much better then the smaller two. Not all the images are centered.”
Helpful Report
Posted 8 years ago
Jamie Tunnington
Verified Buyer
“3 separate deliveries, 1 arrived within timeframe two others are still missing and now my work is closed so they are not going to be here for Christmas. 2 less presents for the wife.... They were the ones from the kids to her too... No impressed at all.”
Helpful Report
Posted 8 years ago
Theresa Palmer
Verified Buyer
“sadly disappointed ...not upto expectations of printed image...”
Helpful Report
Posted 8 years ago
Amanda Lee
Verified Buyer
“"In Stock, Ships in 24 hours" items were still "waiting to be shipped" 56 hours later. I called to find out why and was basically told "it won't be shipping today, maybe tomorrow but we can't promise". I said cancel it. Was told it had been. Next morning I get an email saying it had been dispatched. Then I get another asking me to refuse it, so I do. Now 6 days later I have had no contact, no refund and I definitely won't be wasting my time with you again.”
Helpful Report
Posted 8 years ago
JW Lewin
Verified Buyer
“Did not deliver in time.”
Helpful Report
Posted 8 years ago
Jason Holgate
Verified Buyer
“Item received late causing excessive extra costs. Customer service response is by email only and no phone available. Response in 24 hours is too long. Refund of extra postage cost still not received.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Paid extra to get next day delivery, a week and a day later and it still hasn't arrived, terrible service”
Helpful Report
Posted 8 years ago
Rebecca Thomas
Verified Buyer
“Delivery was fine but i had a hard time using the site. It wasnt letting me adjust the image or the writing size (samsung galaxy s7) so it is a lot smaller then i would have wanted. The cup itselfs leaks and is the same quality as something you can pick up in any poundland - would not say worth the almost £30 i spent at all!!! Its just sat in a cupboard but its not functional.”
Helpful Report
Posted 8 years ago
Nicola Selwood
Verified Buyer
“My personalization of Christmas gifts was misprinted and couldn't be rectified in time for Christmas. I was offered a voucher as an apology but to be honest it wasn't much of a help because I am left looking for something to buy that I don't really need and paying postage for that unneeded item too.”
Helpful Report
Posted 8 years ago
Francis Brennan
Verified Buyer
“I ordered a few items and paid for them, after a few minutes I realised I had left something out I had wanted to order. I immediately sent an email asking if I could have this item added so as not to have to pay again for P&P. I got a reply 2 days later saying it was too late as my order could not be changed.”
Helpful Report
Posted 8 years ago
Robin Hall
Verified Buyer
“The items were poorly packed resulting in damage to the boxes containing the products.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I ordered 2 items, the first one arrived damaged as the packaging wasn't sufficient for it and I'm still waiting for the second after numerous email conversations. The general reply is "it's from a supplier so we have to ask them" I feel this is a poor reply as I ordered and paid through prezzybox and don't care.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“The wrong item was delivered twice! Messed up my secret Santa plans”
Helpful Report
Posted 8 years ago
Megan Bedford
Verified Buyer
“I have yet to receive my order. Worried that I will not recieve it in time for Christmas now.”
Helpful Report
Posted 8 years ago
Gemma Evans
Verified Buyer
“Actual item is a lot more flimsy than looks in picture, writing is smudged and took 10 days to arrive”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I ordered this gift on the 9th Dec and I'm still awaiting delivery on the 20th !”
Helpful Report
Posted 8 years ago
Una Ivory
Verified Buyer
“The dispatching from the warehouse took too long. I understand that it's around Christmas. But I ordered very over a week ago and I still haven't received everything. My last item has been shipped on the last estimated date. The worst thing is that this is a present for my mum who it is both the birthday and Christmas. I fly home to Ireland today and I wanted it before I fly home”
Helpful Report
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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