Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I liked the range of presents and the item I bought was good. I used prezzybox specifically because the delivery date offered was in time for my work secret santa. The item was not delivered on time, there was no explanation as to why it was late and I received no reply to the email I sent to customer services. It was only when I tweeted about the late delivery that this prompted a response. Even then the explanation offered was late delivery due to busy Christmas period - this should have been mentioned somewhere on the website that you were unable to commit to the given delivery dates . I felt that expectations were not properly managed. I am happy to have received a refund on the delivery charge. However I feel that this should have been offered as a courtesy rather than me having to ask for it.”

Helpful Report

Posted 8 years ago

“All good but the delivery. Not only was it 1 day late it wasn't left at my house. I had to go to the mail office to sign for it 2 days after delivery so it was 3 days late in the end.”

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Posted 8 years ago

“I ordered and I paid for next day delivery before 1pm at 9:30am but the items turned up two days later. I emailed customer services about refunding me for the delivery cost's but have not had a response.”

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Posted 8 years ago

“One of my gifts was very nice but the others were awful. The swimbags had their personalised labels ironed on and were peeling by the time they got here and I had to ask for a refund.”

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Posted 8 years ago

“One item received, the other one hasn't arrived, asked for a refund and haven't heard anything back.”

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Posted 8 years ago

“Got sent the wrong customers order.. had to organise to return it. Still waiting for my correct order to be delivered.”

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Posted 8 years ago

“I bought the gift as a secret Santa present with the deadline being the Thursday after i ordered it. Now, I admit it was bad planning on my behalf but when I saw that the parcel would be dispatched within 24 hours and the latest delivery date was Thursday i thought it would arrive in time so i bought it. However, it took at least 36 hours to dispatch and that made it late for the secret Santa which wasn't ideal. If it was going to be a longer dispatch time than advertised then i wouldn't have bought it from you and i wouldn't have a problem but the fact it took 1.5 times longer than expected wasn't on.”

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Posted 8 years ago

“The batteries in one of the products I ordered had leaked everywhere all over the packaging and inside the product itself.”

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Posted 8 years ago

“I can't write a review because I am still waiting for my order.”

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Posted 8 years ago

“I can't fault the quick dispatch, delivery or packaging, that was excellent!, unfortunately the funny cat book that i ordered and received was having to be returned as the recipients cat got killed the day after the book arrived. i looked at the procedure for returning goods and it was such long winded i decided to not bother , it was only £10 so did'nt put me on the breadline. i think the return procedure could be made a bit easier for genuine customers,”

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Posted 8 years ago

“Ordered on 5th December and still not arrived, hopefully the promised replacement will be here soon, before it is to late, as ordered as a gift.”

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Posted 8 years ago

“box of product dented as only posted in plastic posting bag”

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Posted 8 years ago

“i ordered a glass for sons 18th birthday , was very disappointed with it , the quality was just poor... a glass with a bit writing on , no colour or anything, a very expensive glass, i have kept it as really wanted this item for him , if it was a lot cheaper would have been ok i guess!”

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Posted 8 years ago

“I received my order unfortunately one of the gifts was broken on arrival”

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Posted 8 years ago

“I ordered 2 of one item. When it arrived there was only 1 despite the dispatch note saying 2. Girl who dealt with in the phone was nice enough. But it did feel like she was doubting what I was saying”

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Posted 8 years ago

“This is the first time that I have used this company and probably the last, their communication on the order is very weak and, when the order gets to dispatch stage (despite being provided with a "Track Your Order" function) you can't and simply receive a message stating "Tracking is Unavailable on these products" All rather pointless hence my rating being only 2 out of 5.”

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Posted 8 years ago

“Item discontinued”

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Posted 8 years ago

“I ordered a size 6 and when they arrived it said they were size 8”

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Posted 8 years ago

“Delivery was late. Request for a refund didn't come through.”

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Posted 8 years ago

“The tin was tiny”

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Posted 8 years ago

Prezzybox is rated 4.5 based on 58,290 reviews