Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,257 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,257 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 5 star review on 22nd March 2024

Anonymous

Prezzybox 5 star review on 6th October 2023

Sean Stewart

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service”

Helpful Report

Posted 9 months ago

Hello Loura, Thank you for your review. We're so sorry for the experience you have faced! Unfortunately, your delivery address was automatically changed on our website due to a technical issue. We sincerely desired to assist, but your order was shipped, so we were unable to cancel it at that stage. Please accept our sincere apology for any inconvenience caused. Prezzybox Team

Posted 9 months ago

“Very good service”

Helpful Report

Posted 9 months ago

Hello Karen, Thanks for leaving us a great review! We’re so glad to know that we've met your expectations. We're always here in case you need us, and are happy to be of assistance. Thanks for choosing us! Prezzybox Team

Posted 9 months ago

“Never have any problems with Prezzybox. They stock some really unique items for different occasions at usually decent prices and delivery fairly quickly.”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you so much for your very kind and thoughtful review. We're glad you had a great experience shopping with us. We are grateful that you have never had any issues with us and appreciate the wonderful gifts we have for various occasions. Furthermore, we are also truly thankful for you as a loyal customer! We do hope to see you again soon! Prezzybox Team

Posted 1 year ago

“I find using Prezzy Box very useful to send my family and friends gifts for Christmas each year. Great service”

Helpful Report

Posted 1 year ago

Hi! Thanks for the great feedback! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 1 year ago

“Excellent service Gift items were well received. Would use again”

Helpful Report

Posted 1 year ago

Hi Dale! Thanks for the good review! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 1 year ago

“Great service, simple and got here quick”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 1 year ago

“Hi prezybox my order was perfect The delivery was late ( came after Christmas due to royal mail strikes !) But prezzy box done me proud the 2 boxes off letter box wine was packed perfect and the Christmas stocking was great..prezzy box is GREAT ! THANK YOU I will always find you when I need a prezzy ♥️”

Helpful Report

Posted 1 year ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 1 year ago

“I am afraid I did not receive this gift for my wife. Please investigate with deliverers. Many thanks.”

Helpful Report

Posted 1 year ago

Hello Steven, Thank you for your feedback. We're sorry to hear you have experienced difficulties. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Best wishes, PrezzyBox Team

Posted 1 year ago

“I am very disappointed in my experience with Prezzybox. I ordered a gift for my mum, which never arrived and when I contacted them, they simply said, sorry the item is out of stock and we will refund your money. This is such poor customer service and it still left me without a gift for my mum. I live in New Zealand and have used your company previously, so am so very upset by the whole experience”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you with the discount code for the future purchase. Apologies again. Best wishes, PrezzyBox Team

Posted 1 year ago

“Excellent gift options. My Mum loved the slippers I got fro her from Prezzy!”

Helpful Report

Posted 1 year ago

Thank you for your kind review! We do hope you shop with us again!

Posted 1 year ago

“fantastic assorted of gifts for everyone, including the most difficult to buy for. The retro collection is a huge success, will definitely be buying more from the range.”

Helpful Report

Posted 1 year ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 1 year ago

“Very easy to navigate the website. Payment was straightforward and my sisters well-being present was delivered promptly. She loved it with an “OMG!””

Helpful Report

Posted 1 year ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 1 year ago

“Presents were late and communication was non-existent until I threatened to go to trading standards.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now issued a delivery refund for your inconvenience. Apologies again. PrezzyBox Team

Posted 1 year ago

“Order arrived really promptly, website was easy to use.”

Helpful Report

Posted 1 year ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 1 year ago

“Cracking website, selling some very unique and great stuff. Dispatch was slightly delayed (guess they had huge no of orders). So along with the usual courier Xmas lag/delays a bit worried order would be here in time, but all arrived in good time for Xmas.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 1 year ago

“Good ideas and good value. All the gifts arrived in good time for Christmas too.”

Helpful Report

Posted 1 year ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 1 year ago

“I ordered a gift on the 8th December, and was informed on the 21st that it would not arrive. This was not sufficient time to order an alternative.”

Helpful Report

Posted 1 year ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Could you please clarify if you received your personalised item?

Posted 1 year ago

“I ordered a few things which had to be customised and the quality of the pictures are very good. When they got delivered it came before the delivery estimated date which is always a bonus when it comes to ordering things. So overall I think it’s definitely worth the money with the things you get and I think there a great company over all. I have recommended them to many friends and family!”

Helpful Report

Posted 1 year ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 1 year ago

“Nice toy;)”

Helpful Report

Posted 1 year ago

Thank you for your kind review! We do hope you shop with us again!

Posted 1 year ago

“Prezzybox has loads of great items to choose from, I will 100% shop here again”

Helpful Report

Posted 1 year ago

We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 1 year ago

Prezzybox is rated 4.5 based on 58,257 reviews