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printerinkdirect.com Reviews

4.1 Rating 5,356 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,190
 Questions Metrics
4.1
Based on 5,356 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Anonymous
Verified Buyer
“Terrible company”
Helpful Report
Posted 2 years ago
Mark Beer
Verified Buyer
“Have asked for a invoice now 4 times and still nothing, how hard is it to send one over or just put one in with the goods.”
Helpful Report
Posted 2 years ago
Angie Voulasiki
Verified Buyer
“This company is a scam. They never replied on advice for my non delivered order that was probably never been sent.”
Helpful Report
Posted 2 years ago
Sean Owens
Verified Buyer
“Ordered ink over 3 weeks ago still hasn't arrived. E mailed first beforw review to tet finf out where it is. Had no reply and still no ink recieved or any refund”
Helpful Report
Posted 2 years ago
Barbara Hargreaves
Verified Buyer
“Communication with this company is terrible, as luck would have it ,it turned out ok”
Helpful Report
Posted 2 years ago
Derek Waterman
Verified Buyer
“That should be no stars. As you never replied to my email with my problem”
Helpful Report
Posted 2 years ago
David Knights
Verified Buyer
“This email is a joke I’ve send you a couple of emails saying it hasn’t arrived. Tracking says it keeps going to Somerton near Bristol which is 210 miles from me. Please sort this out”
Helpful Report
Posted 2 years ago
Detanira Salas
Verified Buyer
“My product hasn't arrived and it says it has been recieved and i can not see were is has been delivered to or had any response from the company”
Helpful Report
Posted 2 years ago
Malcolm Simmonds
Verified Buyer
“Copany unable to be contacted regarding order and they haven't responded to nermerous e-mails or their chat-line. No address or telephone number obtainable. Unable to return item or get suitable alternative ink jets or refund.”
Helpful Report
Posted 2 years ago
Christopher Marriott
Verified Buyer
“I am afraid I can give it no stars because, as I explained in an earlier email to the vendors, the wrong item was sent to me. I received a toner cartridge addressed to a Mr Paul Wilson. 117 Station Road, Okehampton. EX20 1EH. Perhaps you could sort it out for me?”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Unfortunately, I made a mistake and ordered the wrong item. Within a couple of hours I realised, read the instructions on the website and requested that the order not be despatched and identified the correct item that I required. PID completely ignored this request and subsequent emails including a request to return within the time stated. All were ignored. Well PID, enjoy your easy £30 it's the last you will get from me and I will actively discourage anyone from dealing with you. Unprofessional is the word that springs to mind. I wish I had read reviews before dealing with you. 1 star is a star to many, I wish I could make it 0”
Helpful Report
Posted 2 years ago
Mark Keightley
Verified Buyer
“I ordered the ink and it took 3 weeks to arrive. This was only after i chased them up. The ink never worked on the printer, said it wasn't compatible. There is no way to contact the company other than by email, i have emailed them and received no response. I am now after a refund and can't get a response about that. Never will i use this company again or do i suggest anyone purchases anything from them.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The product itself seems fine, however, Royal Mail delivered it to the wrong house, they advise contacting the sender which I did, via chat and e-mail, the response? None, for this poor customer service I give 1 star”
Helpful Report
Posted 2 years ago
Haotain Lin
Verified Buyer
“Want return item.sent email 4day .no reply.”
Helpful Report
Posted 2 years ago
Abdul Chowdhury
Verified Buyer
“I ordered toner cartridge but they sent me drum unit. After recieved item I wrote an email to explain I got wrong item but you didn’t respond.”
Helpful Report
Posted 2 years ago
Shahzaib Shahid
Verified Buyer
“Terrible customer service. An incorrect item was ordered and I contacted them 3x reagrding the issue to help resolve it. No reply whatsoever from them! The don’t have a phone number you can call, only an email address which no on replied to me from. Would advise you to shop elsewhere.”
Helpful Report
Posted 2 years ago
Russell Anderson
Verified Buyer
“Got wrong ink delivered i have sent emails and messages to them and still no reply about sending back for a refund or exchange for proper ink”
Helpful Report
Posted 2 years ago
Darren Hutchins
Verified Buyer
“Ink is not compatible with my HP printer and despite trying to make contact on 2 separate occasions, I am still awaiting a response, I have now instructed my card company to action a chargeback for the £149.00 as I have not heard how to resolve this problem, they do not have a telephone number and do not respond to messages.”
Helpful Report
Posted 2 years ago
Sultan Mohamed
Verified Buyer
“Ordered 4 BLACK ink cartridges - got 4 COLOUR ones emails ignored by Printer Ink Direct - webchat is unmanned”
Helpful Report
Posted 2 years ago
Ceri Sanders
Verified Buyer
“Been trying 4 days to get a refund and no one is responding at all. Item isn't as described and incorrect description for it. Not happy at all 😡”
Helpful Report
Posted 2 years ago
printerinkdirect.com is rated 4.1 based on 5,356 reviews
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