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printerinkdirect.com Reviews

4.1 Rating 5,348 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,185
 Questions Metrics
4.1
Based on 5,348 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Payal Jain
Verified Buyer
“I haven't received my order. I have msg them so many times no reply. I had to raise an issue from my account to get the money back as it looks like this company is fraud.”
Helpful Report
Posted 4 months ago
Steve Mason-Taylor
Verified Buyer
“I ordered a month ago and still haven't received delivery”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Bunch of charlatans! Even when you send a negative review they haven't got the balls to reply. One of the worst companies I have ever encountered online”
Helpful Report
Posted 4 months ago
Nathalie Selvon-Bruce
Verified Buyer
“None of the cartridges worked. No phone number to call. ONline chat ws closed - I left mydetails and they did not call back. Sent a direct email today and still not response 6 hours later.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Sent messages and emailed, no response”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“sent the wrong cartridge which is fine when i tried to contact them to get the problem rectified nothing !!!!”
Helpful Report
Posted 4 months ago
Miros Albuja
Verified Buyer
“One of the cartridges is different to the other three of them which makes it impossible for the printer to recognise it therefore is not working. I did order from this website as I didn’t have any issues previously, but now they ignore my complaint.”
Helpful Report
Posted 4 months ago
Rebecca Manley
Verified Buyer
“It did not get delivered and no response to emails.”
Helpful Report
Posted 4 months ago
Gayle Rae
Verified Buyer
“Toner cartridge arrived and was broken (spring was loose and toner cartridge was falling apart). Have now emailed about this 2 times and had no response- first email sent a week ago. Very poor quality item and worse customer service.”
Helpful Report
Posted 4 months ago
Francesca James
Verified Buyer
“I would give zero rating if I could. This company is an utter disgrace. They advertise delivery as being between 1-3 days, I ordered on 13th April and it arrived today (1st May). No replies to several emails, no replies to requests to refund and no replies to my email asking them under no circumstances to send the item and to only refund as I was unhappy with this service. What did they do they sent it anyway!! Utter cheap rubbish! DO NOT BUY unless you want to be let down and robbed of your hard earned money.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“The inks don't work in my printer and my three emails asking for help have been ignored.”
Helpful Report
Posted 4 months ago
Yonas Zegeye
Verified Buyer
“I didn’t receive my order yet. I don’t know how long it takes. Can you check and let me know please?”
Helpful Report
Posted 4 months ago
Craig Moore
Verified Buyer
“Unfortunately you have to give 1 star minimum, sent goods late, did not work, a mixture of different manufacturers inks for the same printer, several weeks later after contacting on FB sennt more still do not work, said they would sort it but never did, absolute rubbish company and rubbish inks, buy at your risk!”
Helpful Report
Posted 4 months ago
Anthony Murray
Verified Buyer
“they supplied me with dud ink and will not return my e mails or chats. i am claiming my money back through the bank. DONT USE THIS COMPANY”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“Hi, I’m very disappointed with the lack of communication regarding my order. To start with, when I placed the order it said deliver would be 1-3 days - it took 9 days from ordering. Then you sent me two cartridges that aren't right for my printer. (Totally different product numbers.) Now no response from my email on Monday. And no response to further emails. So I must say that at this moment in time I have no intention of ordering from this company again, as I am stuck with cartridges that could damage my printer. I will have to go elsewhere to purchase more cartridges. They haven't even had the decency to get back to me and try and rectify the problem. Think twice before ordering.”
Helpful Report
Posted 5 months ago
Caroline Elliot
Verified Buyer
“Ordered ink for guaranteed courier next day delivery, they sent with Royal Mail 48. Not responding to my emails. No telephone number. Avoid!”
Helpful Report
Posted 5 months ago
Lee Dale
Verified Buyer
“Took forever to be delivered,won’t use ever again.”
Helpful Report
Posted 5 months ago
Marianne Langcaster
Verified Buyer
“I tried to communicate on the live chat about my delivery. I paid for guaranteed next day courier delivery. It took two weeks. No reposnse on the live chat, I tried to find a contact number to speak to someone and couldn't. I then emailed when I received my delivery to ask how to raise a complaint and still haven't heard anything.”
Helpful Report
Posted 5 months ago
Patrick Pope
Verified Buyer
“Terrible - no product delivered, and no communication why it wasn't!”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“I wouldn't use this company at all!! No customer service at all, I ordered an item, realised it wasn't the right one, emailed the sales team as per the website to ask for it to be cancelled. Didn't get a response, used the online chat, no response at all. I then received an email to say it was being despatched!! I still about a week later haven't heard from them!!!”
Helpful Report
Posted 5 months ago
printerinkdirect.com is rated 4.1 based on 5,348 reviews
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