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printerinkdirect.com Reviews

4.1 Rating 5,357 Reviews
78 %
of reviewers recommend printerinkdirect.com
Company Reviews Product Reviews
6,192
 Questions Metrics
4.1
Based on 5,357 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read printerinkdirect.com Reviews
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Location:

126 West Regent Street
Glasgow
G2 2RQ

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Aneta M Kepa
Verified Buyer
“I live in the UK. My parcel was delivered to France and i didn't get any refund or a replacement”
Helpful Report
Posted 1 year ago
Martin Archdale
Verified Buyer
“I ordered ink from printer ink direct, which stated it usually arrived in 3 working days. This did not happen and after a week I messaged them asking for an update, no response. I then contacted them again to cancel tue order and process tue refund, no response. With no telephone number or customer service at all they were frustrating. Eventually I asked the credit card company to attempt to to get the refund. Then 2 days after the I’ll has arrived. I won’t be using again.”
Helpful Report
Posted 1 year ago
Noreen Hurley
Verified Buyer
“It’s been a nightmare trying to get an answer to a E-Mail regarding incompatible toner I am asking for a refund please”
Helpful Report
Posted 1 year ago
Grahame Guild
Verified Buyer
“Faulty cartridge , written FOUR times , still no reply.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“One cartridge was corroded and a different make it is not recognised and I can't print. All support emails ignored. Do not use this company. Total waste of money.”
Helpful Report
Posted 1 year ago
Imogen Griffin
Verified Buyer
“The service was terrible ordered two ink cartridges decided to add a bit of printing paper to the order paid for it all. Couple of days later informed both inks are out of stock but paper coming a refund would be issued as indeed it was. Why the order went through when you dont have the stock is bizzare. i was just left with over priced paper. To be fair the refund was quick and efficiant must be experianced at that bit!”
Helpful Report
Posted 1 year ago
Waqar Ahmad
Verified Buyer
“No response from the customer services email that they provide to contact for returns and refunds as well as the online chat box”
Helpful Report
Posted 1 year ago
David Cheetham
Verified Buyer
“Order placed on a Saturday and paid extra for next working day delivery, therfore expected delivery on Tuesday. Did not arrive, e-mailed but no reply, tried to use chat box but nothing back. Parcel eventually arrived on Saturday. I will not use this company again, suggest you use other suppliers. (I have given one star because you can not give zero)”
Helpful Report
Posted 1 year ago
Thomas Waite
Verified Buyer
“Delivered to wrong old address I tried to contact straight away to change but no response. No ink catridges and £10 out of pocket”
Helpful Report
Posted 1 year ago
Stefan Srikandakannanathan
Verified Buyer
“They have sent me two not working inks for £80. When I wrote to them regarding this, I still haven't received a response. They dont even tell you how to proceed with a refund or reutrn. I would not buy your ink from them.”
Helpful Report
Posted 1 year ago
Violeta Z. Hosker
Verified Buyer
“Very poor service, I got delivered wrong product, try to contact them three times no respond at all. It’s seams doggy business.”
Helpful Report
Posted 1 year ago
Dennis Mcinnes
Verified Buyer
“ink did not work and after emailing about the problem no one replied from this compay”
Helpful Report
Posted 1 year ago
Jordan Ross
Verified Buyer
“Parcel was delivered to the wrong address by Royal Mail tried to get in touch with them and no reply”
Helpful Report
Posted 1 year ago
Steve Furse
Verified Buyer
“The toner cartridges are completely wrong and I have emailed twice and had a chat with the bot ...nothing doing, just send me the correct ones or refund and collect please”
Helpful Report
Posted 1 year ago
Alan Rowbottom
Verified Buyer
“After unanswered calls and 2 unanswered emails (with read reciepts not read), over a 2 week period, to rectify cartridge not printing, feel i have no option but to submit a bad review”
Helpful Report
Posted 1 year ago
Shaun Woolmington
Verified Buyer
“Terrible, never even got my ink”
Helpful Report
Posted 1 year ago
Ronnie Chaffe
Verified Buyer
“items never received,altough promised twice and could not get any replies to my e mails, its now refered to paypal to sort out to get my money back”
Helpful Report
Posted 1 year ago
Sheinaze Aboobakar
Verified Buyer
“Poor quality all inks started leaking as I opened the seal , asked for exchange or refund no reply”
Helpful Report
Posted 1 year ago
Lewis Dello
Verified Buyer
“"I am extremely disappointed with my recent order. I was sent completely the wrong inks, and I've been trying to contact customer service for over a week now with no response. Multiple emails and calls have gone unanswered, and I still have no idea how to get the correct items or a refund. This level of service is unacceptable. I won't be ordering from here again and strongly advise others to be cautious.”
Helpful Report
Posted 1 year ago
Derek Bower
Verified Buyer
“Utter rubbish got covered in ink ruined a shirt would highly NOT recommend”
Helpful Report
Posted 1 year ago
printerinkdirect.com is rated 4.1 based on 5,357 reviews
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