“I've been having lazer hair treatments at proskin for a year now. Bigest regret of my life. No one and nothing can get rid of your hair permanently. I have paid £1500.00 for full body, just a week later a get a text from proskin saying that they have an offer for full body £999.00. I asked them very nicely if they could give me some sort of discount, it was refused. I've has 4 treatment up to now, very little resultsl. They do however employ fantastic therapist, Monika and Jessica in Esher were brilliant. Please do your homework properly, I rushed. I regret it. Proskin has made some money now and does not care about customers service.”
“Does anyone have the correct contact details for a complaints procedure? Appalling service, no results. I usually have sensitive skin and my skin goes red once lasered, so many patches were missed out! Minimal results. Price was also increased by I received no notification of this . Rubbish”
“Very bad customer service. I was quite happy with my laser and microdermabrasion package until now, even if after 6 sessions some hair is still there.
They have apparently closed the clinic I was going to, left a voice message to cancel my appointement and since then it's impossible to get hold of them. There is no email on their website and the phone is always busy. I have left voice messages but no one called me back.”
“attended harley street proskin for tattoo removal. expected more as harley street but the clinic is like a box room. no room to wait upstairs. small and dingy. not much of a smile on reception.
poor aftercare. blistering was intense. had to get this managed afterwards with the nurse. they dont prepare you for the amount of blistering and even though offered an appointment to get it checked there i think i trusted the nurse more.
wanted to use numbing cream. given such mixed advice on the phone. i was told it would be done there - but actually had to go to purchase it and the dressing on top. for the price paid and the amount of blistering they knwo it can cause - giving an aftercare kit should be standard!
left with lots of irregular pigmentation. for the amount i paid expected more. i found i didnt have much confidence in the team. have a bit off ink left but i think ill keep whats left than go through it again.”
“Do not use this company for tattoo removal - they don't work, over promise, sent me for 6 sessions at one clinic before mentioning another would be better suited - never have records of treatment - shambolic waste of money, worst service I've ever experienced another example of a company who is too big to care about the customer - frightening given the importance of the treatment”
“I had a facial done at Bluewater this week & it was very disappointing. The room I was in had a blocked sink, so the girl had to keep leaving me to get hot water. At one point I was left on my own for ages with an eye mask on & a face mask that was getting tighter. Quite frightening.
I was never told what was being done or what products were being used, I had to keep asking. When I got ready to leave after it was done, I looked in the mirror & found mascara all round my eyes & bits of the face mask still stuck to my face.
Appalling treatment. I would not recommend them to anyone.”
“I went to the Pro skin for a laser hair removal, and the lady was very kind, she explain me everything about the treatment.
The place is very nice and clean, and they have very good prices.
I definitely recommend this place.
Wendy!”
“I was very self conscious before my appointment and wasn't sure what to expect. It took alot to finally make an appointment at the clinic and proceed as I felt abnormal. I met with Jordan and had a consultation, she made me feel at ease and most of all normal. She explained everything that would happen with my procedure and took into
consideration how I was feeling.I am happy that you keep the same consultant as they get to know you and you them and it just resures you for the next time. Jordan who works in Newcastle Proskin is an asset to your team and I'm so glad I was lucky enough to have her as my consultant and because of my experience would recommend Proskin to everyone without any hesitation.
nsideration”
“Full body Laser hair removal was excellent value for money and actually worked in 6 sessions. 95% hair removal with remaining hairs weak and fine. My beauty therapist, Holly, at Esher clinic was excellent, professional and efficient. It can be a painful procedure, so I recommend using a topical anaesthetic on sensitive areas such as bikini line and under arms. Esher clinic could be spruced up a bit, with more attention to detail. The downstairs cloakroom was never very clean, although the treatment room was.”
“ProSkin gained popularity because the therapists were well educated and the price was great. Good value for money always works in business. Now that their prices have increased ridiculously, I'm not sure about ProSkin's future. Full legs used to cost £99 and now £219. Whoever is bringing these decisions, obviously haven't done their homework properly. It's so bad, it's actually hilarious. It's an end of an era for me. Goodbye ProSkin, I'm off to Harley Street :)”
“Warning - do NOT book. They are a dormant company and won't respond to any correspondence or issue refunds for blocks of treatments that they cannot deliver. They will just take your money.”
“2.5 stars. Laser hair removal on legs worked well. Also had bikini done and they missed large sections. Had to ask each time for it to be done as I requested at the consultation.
I like the fact that they tell you which machines they use and what training their staff have. BUT, I asked what settings they were using for me and the girl refused to tell me, which worried me.
Biggest problem I have is that they have tripled the prices since April. It's now prohibitively expensive. I'd go back for a top up if they hadn't increased the price so much.
Finished my course of treatment and didn't get my deposit back. Difficult to get through to them to request it back, but it's shoddy admin that they didn't sort it out at my last appointment. I also forgot though.”
“Laser hair - Proskin orginially tested my skin with the wrong setting so I had to make 2 visits before any treatment, following this I was happy until they DOUBLED the price without telling me. I now have no reason to continue my treatment with them, I will find a place closer to work.”
“I signed up for a series of treatments at the Charing Cross branch. Two weeks later I was called and told that the branch had now closed. Inconvenient, but hey, some things are. However, just called in order to book a follow-on treatment and I was informed the cost had increased from £49 to £109!! Absolute disgrace that they have changed the pricing to such an extent. Why on earth did they allow me to book in the first case. Very nice young lady on the phone informed me that the owner took this decision when he became independent as opposed to linked to Superdrug. Well, I really hope he fails in his new venture if this is how you treat existing clients. Really shoddy treatment.”
“I was happily receiving tattoo removal treatment, having paid by direct debit in advance. Suddenly last November they called and cancelled my appointment, then cancelled January's appointment, then April's appointment. They have taken my money but stopped giving me treatment. They do not respond to phone calls (Harley St or Customer service numbers) and have ignored my emails. I have now cancelled the direct debit but they still owe me money and my now faded tattoo still remains. Appalling company, do not use!”
“I was happily receiving tattoo removal treatment, having paid by direct debit in advance. Suddenly last November they called and cancelled my appointment, then cancelled January's appointment, then April's appointment. They have taken my money but stopped giving me treatment. They do not respond to phone calls (Harley St or Customer service numbers) and have ignored my emails. I have now cancelled the direct debit but they still owe me money and my now faded tattoo still remains. Appalling company, do not use!”
“I went today to Welbeck clinic. Joanna and Sue were very kind, knowledgeable and undoubtly excellent professionals. I will have tattoo removal of two small tattoos. The patch test was painful. But, Joanna being an experienced therapist, knew how to make it easier for me. Thank you! I cannot wait to have my next sessions. I am thrilled with the fact that these tattoos will soon vanish. I simply was lucky to find them. I strongly recommend this professionals for any consultations/treatments you may wish to have done. I understand, it is always an individual's experience. However, I have to insist, you just will leave the clinic feeling happy, successful on having attended such an amazing place. In a few months will write a succinct and empirical review on the results from my tattoos' removal. Thank you for reading such a long opinion. A long, but honest one.”
