“The lady that is collecting the money newer call me firs just coming and let the paapaer that it’s inform me that it was at my home but I didn’t answer!! I’m working night sift and I’m coming home at 6-7 am so at 8-9 I don’t here no more when is knocking at the door!!I ask her many times to give me a call before to come but never call”
“Absolutely no customer loyalty. I borrowed £800 previously and paid back nearly £2000.. But this time around I was told that I could only borrow £200. Disgusting really, considering the amount of money Provident have made off of me. I won't use Provident again, nor will I recommend them to anyone.”
“Well the guy who gave me the money I made first payment 2nd payment I called him to find out if the rep whos dealing with me was back from holiday. and to pass on my new mobile number up till now I have not here from him or the lady rep who is dealing with my loan I just pay it back online.”
“First attempt, online system wanted prior address and when went through to advisor, they advised that they didn't cover the area I lived in.
Second attempt, advisor decide that they could only come at certain times and so forced me to take a whole day off work to deal with her. She left me after the completing the application, She then phoned me back, when she was aware that I was due to go out and pick my daughter up, and demanded that I complete the paperwork as she was available then.
She will not visit at convenient time, has refused a overpayment as it's "too difficult" to deal with her. She hasn't even completed the book despite her being handed it. She has been extremely pushy demanding payments even when I have made them online.
I have complained and asked for her not to attend and this has been ignored by provident.
Will be glad that I will have paid off this nightmare and I will never be using them again.”
“By being curtious to their customers on doorstep collections whenever their customers are having problems paying due to money problems instead of being dam right rude. I'm actually being generous with the 1 star.”
