“I was very impressed at the level of urgency that I was responded to, I received a call from an assistant the next day after putting in my application. I am grateful to Provident as it is like the SOS and I now know that in cases of financial emergencies, Provident is the sos as they are reliable and the worker who called on me is a very friendly person who made feel at ease when she doing the application.”
“My first application for a loan was mishandled. Secondly, I was not advised of a change in personnel of my loan collection.
I've made my first four weeks repayment online and still nobody contacted me but If I had missed a payment, you will be chasing me down.”
“I think the woman who is dealing with me is very lovely and friendly. She is happy to change times if necessary for me and never keeps me long. She is very patient as I have 2 children who run riot while she is here but she is always polite about them.”
“You helped me when i needed it ok not quite the £1800 I need to repair my euphonium but it is a start as your rep said once I have paid this loan off you may increase the loan amount for next time it just may take longer to repair it”
“The agent came to visit me very short and simple. I am explaining everything to him about my circumstances but didnt bother to listen. He just went on and on and seemed to not care, it's as if all he wants is to finish and give the loan.”
“The filling the form was not, including essential requirements. although I didnt like visiting in my house but the visiting was fair and professional, the representative were friendly”
