“Absolutely no customer loyalty. I borrowed £800 previously and paid back nearly £2000.. But this time around I was told that I could only borrow £200. Disgusting really, considering the amount of money Provident have made off of me. I won't use Provident again, nor will I recommend them to anyone.”
“I am very pleased with every aspect of the services of Provident.
I was recommended by my partner.
Our collecter Rob is very professional as well as very friendly, helpful & extremely efficient. He goes above & beyond of what I imagine is expected of a collector/agent. We have built up a rapport & feel very comfortable sitting & having a chat with him on collection days.
Rob explained everything clearly when it came down to the loan itself.
He is definitely a great asset to Provident.
We will definitely be staying with Provident & using your services.
We are already planning our next loan for Christmas.
Door step loans are a huge help to a wide range of people from those working to less fortunate people such as myself, who for health reasons have to rely on Disability benefits.
The rates & fortnightly repayments are very reasonable especially when compared to Pay day loans. It's very flexible & tailored to your own personal income which is again a huge help.
I hope door step loans are here to stay.
The personal touch of having a great agent who will help work around any issues that may arise financially is another thing that sets you apart from the other loan companies.
Thank you for your services & again I would really like to commend our agent Rob. I was a little apprehensive regarding having someone coming round regularly, due to mental health issues I find it extremely difficult to be around people especially those I don't know but I feel very comfortable having Rob in our home.”
“I was very impressed at the level of urgency that I was responded to, I received a call from an assistant the next day after putting in my application. I am grateful to Provident as it is like the SOS and I now know that in cases of financial emergencies, Provident is the sos as they are reliable and the worker who called on me is a very friendly person who made feel at ease when she doing the application.”
