PULL&BEAR Reviews

"Went to another city for a shopping trip and purchased a jumper from Pull&Bear. Wore the jumper once and after it\u2019s first wash it fell apart! Contacted customer service via email and got no response, messaged them on Instagram and got told to bring it back to the store as because I\u2019d purchased it in a store rather than online customer services couldn\u2019t deal with the issue. Explained my \u201cnearest\u201d store was an hour and a half away so not practical to travel 60+ miles to return a jumper and their response didn\u2019t even acknowledge this and just once again told me it had to be returned to a store! Absolutely shocking company, poor quality clothing and even worse customer service. Avoid at all costs!"

"Went to another city for a shopping trip and purchased a jumper from Pull&Bear. Wore the jumper once and after it\u2019s first wash it fell apart! Contacted customer service via email and got no response, messaged them on Instagram and got told to bring it back to the store as because I\u2019d purchased it in a store rather than online customer services couldn\u2019t deal with the issue. Explained my \u201cnearest\u201d store was an hour and a half away so not practical to travel 60+ miles to return a jumper and their response didn\u2019t even acknowledge this and just once again told me it had to be returned to a store! Absolutely shocking company, poor quality clothing and even worse customer service. Avoid at all costs!"

"I ordered online in good faith a hoodie for my friends daughters 16th birthday. It arrived, was pretty, was already well folded etc, so I left it alone and wrapped it.\nAs she opened it I noticed a security tag on the back of the hoodie. Embarrassing on our part. There's no pull and bear shops here, so I had to drive it to a shopping centre where a lovely young lady from Next removed it for me. I drove all the way back to her house and gave it to her again. Really inconvenient for me.\nI emailed pull and bear and asked to be compensated the fuel for the embarrassment and inconvenience, I only expected \u00a35 refund etc. Plus I had to take a load of photos to prove what had happened, which I did and attached to the email. \nTheir first reply a week later, they wanted different photos, even though I took several from all angles including labels too. I couldn't get extra photos because she now had the top, then I was offered free postage. I replied I didn't want free postage, having no intention of ordering again from them, so I was offered 5% discount. (You Honestly couldn't make this stuff up!!) \nThis is still ongoing after a month, and the purchase early August, and the first email was on August 18th. They take a week to reply to each one. \nSo if you don't want to be ignored or you have any genuine issues STEER WELL CLEAR of pull and bear. \nI'm still waiting for a \u00a35 refund. I'm not holding my breath, but I'm also not going to let it go either. It's now principal."

"I ordered online in good faith a hoodie for my friends daughters 16th birthday. It arrived, was pretty, was already well folded etc, so I left it alone and wrapped it.\nAs she opened it I noticed a security tag on the back of the hoodie. Embarrassing on our part. There's no pull and bear shops here, so I had to drive it to a shopping centre where a lovely young lady from Next removed it for me. I drove all the way back to her house and gave it to her again. Really inconvenient for me.\nI emailed pull and bear and asked to be compensated the fuel for the embarrassment and inconvenience, I only expected \u00a35 refund etc. Plus I had to take a load of photos to prove what had happened, which I did and attached to the email. \nTheir first reply a week later, they wanted different photos, even though I took several from all angles including labels too. I couldn't get extra photos because she now had the top, then I was offered free postage. I replied I didn't want free postage, having no intention of ordering again from them, so I was offered 5% discount. (You Honestly couldn't make this stuff up!!) \nThis is still ongoing after a month, and the purchase early August, and the first email was on August 18th. They take a week to reply to each one. \nSo if you don't want to be ignored or you have any genuine issues STEER WELL CLEAR of pull and bear. \nI'm still waiting for a \u00a35 refund. I'm not holding my breath, but I'm also not going to let it go either. It's now principal."

"I ordered online in good faith a hoodie for my friends daughters 16th birthday. It arrived, was pretty, was already well folded etc, so I left it alone and wrapped it.\nAs she opened it I noticed a security tag on the back of the hoodie. Embarrassing on our part. There's no pull and bear shops here, so I had to drive it to a shopping centre where a lovely young lady from Next removed it for me. I drove all the way back to her house and gave it to her again. Really inconvenient for me.\nI emailed pull and bear and asked to be compensated the fuel for the embarrassment and inconvenience, I only expected \u00a35 refund etc. Plus I had to take a load of photos to prove what had happened, which I did and attached to the email. \nTheir first reply a week later, they wanted different photos, even though I took several from all angles including labels too. I couldn't get extra photos because she now had the top, then I was offered free postage. I replied I didn't want free postage, having no intention of ordering again from them, so I was offered 5% discount. (You Honestly couldn't make this stuff up!!) \nThis is still ongoing after a month, and the purchase early August, and the first email was on August 18th. They take a week to reply to each one. \nSo if you don't want to be ignored or you have any genuine issues STEER WELL CLEAR of pull and bear. \nI'm still waiting for a \u00a35 refund. I'm not holding my breath, but I'm also not going to let it go either. It's now principal."

"I ordered online in good faith a hoodie for my friends daughters 16th birthday. It arrived, was pretty, was already well folded etc, so I left it alone and wrapped it.\nAs she opened it I noticed a security tag on the back of the hoodie. Embarrassing on our part. There's no pull and bear shops here, so I had to drive it to a shopping centre where a lovely young lady from Next removed it for me. I drove all the way back to her house and gave it to her again. Really inconvenient for me.\nI emailed pull and bear and asked to be compensated the fuel for the embarrassment and inconvenience, I only expected \u00a35 refund etc. Plus I had to take a load of photos to prove what had happened, which I did and attached to the email. \nTheir first reply a week later, they wanted different photos, even though I took several from all angles including labels too. I couldn't get extra photos because she now had the top, then I was offered free postage. I replied I didn't want free postage, having no intention of ordering again from them, so I was offered 5% discount. (You Honestly couldn't make this stuff up!!) \nThis is still ongoing after a month, and the purchase early August, and the first email was on August 18th. They take a week to reply to each one. \nSo if you don't want to be ignored or you have any genuine issues STEER WELL CLEAR of pull and bear. \nI'm still waiting for a \u00a35 refund. I'm not holding my breath, but I'm also not going to let it go either. It's now principal."

"The worst webstore ever, my wife bought shoes at pull&bear webstore on 14 February 2021, and returned it on 16 February 2021, abd they received it on 20 February 2021 with confirmation return nunber : 103018591600,\nThey promise my money back no longer than 15 days, but until now my money has not been returned.. I have complained many times with email, but no response.. \nBecause of it We dont buy pull&bear products anymore!!"