PuraCashmere Reviews

Name: PuraCashmere
Address: 592 Indian Wells Ln, ,, Perrysburg
Rating: 4.70

4.7 Rating 392 Reviews

92 %

of reviewers recommend PuraCashmere

4.7

Based on 392 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About PuraCashmere:

Luxury cashmere clothing at direct from factory prices. Our line features 100% cashmere clothes crafted with quality sustainable fabrics. If you’re looking for premium cashmere online at affordable prices, let us be the cashmere clothing brand for you. Order cashmere clothing today at Pura Cashmere.

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Email:

support@puracashmere.com

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PuraCashmere 5 star review on 15th March 2024

Anonymous

Anonymous // 01/01/2019

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English

“My wife ordered 3 of the exact same items within 30 minutes of each order due to a memory disorder. Tried to return all 3 items without a restocking fee on the basis of this situation and Customer Service essentially said, "too bad", and gave me no relief due to her disease and charged me a restocking fee of $43.50 to send back these items. Total lack of empathy for our unfortunate situation, especially during this holiday season and when the website proclaims Free Returns--well it's not Free Returns if they charge a restocking fee of $14.50 per item. Shame on Pura Cashmere for having no heart, especially when its website spouts all kinds of words from its founders doing the right thing for the environment as well as charities they support involving hungry children--what about doing the right thing for a disease inflicting more than 6 million American today--show some compassion for these people--SHAME ON Maria K, the founder and Owner. Don't buy from these folks--too many other, high quality women's clothing on line stores who show compassion and empathy to its buyers. STAY AWAY from PURA CASHMERE.”

Helpful Report

We understand your frustration, however this is not the first time she has done this. In October of this year she made several purchases which we went out of our way to intercept and cancel and we ate the cost of those orders because someone reached out to us and told us the circumstances. A chargeback was opened on that order as well which cost us an additional fee which we absorbed without complaint. This is the second time this has happened for a total of 9 orders. This completely separate incident shipped. We have lost 100's of dollars in shipping and return shipping. To say we don't empathize with your situation is disingenuous at best. We are still eating the shipping to and from your home as we have multiple times in the past. We are just not waiving our restocking fee on 3 items this time. We truly do understand the situation and we are taking additional steps. We are creating a script that will flag any order from her and automatically cancel it. However, it will still cost us credit card processing fees, which we will have to eat because there is no other way for us to stop her. I am assuming other vendors are incurring similar costs and I wouldn't presume to know your pain but I suggest you please take steps on your end to prevent this from happening again for everyone's sake. Sincerely Pura Cashmere Management Team

“I love your products, have several different sweaters now and am buying them for gifts as well. Your delivery time is good too. I highly recommend Pura for quality sweaters.”

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“Easy to navigate website, fast shipping and customer service, high quality product!”

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“Love the quality and style of your cashmere sweaters!”

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“I love the sweaters I have purchased this year however this particular sweater seems very thin. It appeared much thicker on the model. I was purchasing it for my daughter-in-law. I wish to return this one. Thank you Sheri Burlingame”

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Hi Sheri, Thank you for your feedback! This particular sweater is designed with a lighter gauge so it can be worn comfortably in the late spring and even into the summer. A more substantial alternative (much heavier) is our zip up cardigan.

“I LOVE my cashmere crew! Fit is perfect, detail is well executed and feel is so soft. Purchased the navy/white color.”

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“Bought one blue. Liked it so much, I ordered a brown one as well. Good quality and fit.”

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“Beautiful fit, comfortable and flattering!”

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“Very satisfied”

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“Very nice sweater!”

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“The service and this amazing product were hands down phenomenal. Everything fitted beautifully and the quality is amazing.. I will look forward to purchasing more products from you and always will refer your company to friends,”

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“Beautiful, well made, quality wonderful, Xmas gift”

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“Absolutely love my four cotton fisherman jumpers from this company. Great service provided . Highly recommend.”

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“A lovely sweater that fits! So many sweaters that fit in the hips gap at the neck. The fit here is excellent and the style is really cute. Makes for a flattering line! Very pleased with this purchase, especially given the Black Friday price.”

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“I purchased this wrap as a Christmas gift & have not given it to the recipient yet, so I cannot rate how it holds up. However, I can say that it is a beautiful color, soft & the perfect thickness.”

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“VERY NICE QALITY AND FIT”

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“The fit and color are perfect. I love the sweater design and cut. Nothing not to love in this snuggly sweater.”

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“Good stuff,needs dry cleaning....”

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“The quality and prices of your sweaters are SUPERB! And the customer service is OUTSTANDING! I will order many more sweaters in the near future. LOVE shopping with you! ❤️”

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“I have been very happy with Pura. Quick shipping, great communications, and delightfully soft products!”

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PuraCashmere is rated 4.7 based on 392 reviews