PuraCashmere Reviews

Name: PuraCashmere
Address: 592 Indian Wells Ln, ,, Perrysburg
Rating: 4.70

4.7 Rating 394 Reviews

92 %

of reviewers recommend PuraCashmere

4.7

Based on 394 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

About PuraCashmere:

Luxury cashmere clothing at direct from factory prices. Our line features 100% cashmere clothes crafted with quality sustainable fabrics. If you’re looking for premium cashmere online at affordable prices, let us be the cashmere clothing brand for you. Order cashmere clothing today at Pura Cashmere.

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Email:

support@puracashmere.com

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PuraCashmere 5 star review on 15th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The quality and prices of your sweaters are SUPERB! And the customer service is OUTSTANDING! I will order many more sweaters in the near future. LOVE shopping with you! ❤️”

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“I have been very happy with Pura. Quick shipping, great communications, and delightfully soft products!”

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“I ordered my second PuraCashmere sweater again this year in size small. (I'm usually a medium 7/8). It fits perfectly in every way, not too snug, not too loose. The cashmere is lovely and soft, and the navy with orange cuffs and piping down the side is really stunning. I dry clean my sweaters so they don't shrink and expect this one to last for a long time. Very happy with my purchase!”

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“Your sweaters are so luxurious—- the cotton or cashmere. I always receive compliments when wearing them.”

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“Very high quality. Cashmere is not thin. I am 5'6, 130#, I ordered a medium. Like the way it fits & feels.”

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“Magnificent weight and feel. I loooove this sweater. It’s sized perfectly and by far my new favorite! The color is rich, weaving is tight and feels very luxurious.”

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“SO glad I decided to buy it. Excellent quality so far. Thick so hopefully won’t pil, and classic good looks.”

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“Great for cotton as well as cashmere. Fast shipping”

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“I received my first sweater today. I love everything about it. It’s everything I love. The feel and fit is amazing !! I already placed my second order! Thank you !!”

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“I love your sweaters. I have 2 with a third on the way”

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“Very high-quality material and very well made. Love the design with the raglan sleeves. I will be buying more.”

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“classic & yet creative...love my sweater!”

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“Love it Fits perfect”

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“Exceptional softness and cut!”

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“I love my cotton fisherman Crewneck sweater. I purchased it in the oatmeal color. The color is perfect and the sweater is so soft. My next color will be the green. Every girl should have one in her wardrobe!”

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“Have purchased four Pura sweaters. Each sweater is a standout! They fit as advertised. They are incredibly soft but hold their shape beautifully. I will definitely be buying more!”

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“I love your beautiful sweaters. The quality is outstanding. The cost of 163.+ for a 460.00 order to Canada for Duty, Tax and shipping however is appalling.”

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“The 2 sweaters Ali ordered are lovely but I ended up paying $200 in duty to bring them into Canada. The extra charge negated any sale price I got. I’ve learned my lesson not to buy anything through a FB link.”

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We offer a Duties Paid option at checkout with the duties calculated. By ordering via UPS you are subject to their fees which are significantly higher than using our regular international service. We always recommend to choose DDP (Duties Paid)

“Stellar products! Great fit too. If this is a new company, work needs to happen to improve systems and trained staff: 1. Online ordering to prevent overselling; 2. Quality control so that faulty product has to be pulled with no replacement for over a month; 3. Do no keep asking customers like me how you did because you should all know my name by now after weeks and weeks of delays and promises... You know how you did! 4. Be up front with your customer, so they don't feel they've been told less than the truth. 5. Reply to emails quickly and where there is a bad error, appoint a customer champion to ensure you follow through.6. Investigate shipping options so product isn't stalled at the border customs so charges can be levied.. in my case $40. Cdn. I have recommended DHL International as they process all customs charges online while product is in transit. Above all else, remember your customer gave you their money up front and are entitled to the best treatment. Your products are superior and so too should the service be. You should not be sending customers this info request as a system generated communication. My extra long wait with such confusion deserves better than that. If I don't get a personal response to this evaluation, I know you're not reading mine or maybe any. Regards Brenda Spencer, Etobicoke, Ontario Canada”

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Brenda, We appreciate your feedback. After taking a looking into your experience we apologize for the confusion and delays. Unfortunately you tried us as we were moving to new offices and a new warehouse and integrating a new shipping system. Our goals was to do these changes during our slowest time of the year to inconvenience as few of our customers as possible. We especially had difficulty getting our international shipping systems working correctly. Our goal was to have all the kinks worked out by Mid August and we believe we are now providing faster more reliable shipping options for our customers especially internationally since we now included a DDP option so no border delays and you can see total cost at check out. One of our management team will be reaching out to you as well.

“Beautiful fabric, vibrant colors. I have purchased the white, green, navy and more. Lovely.”

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PuraCashmere is rated 4.7 based on 394 reviews