PuraCashmere Reviews

Name: PuraCashmere
Address: 592 Indian Wells Ln, ,, Perrysburg
Rating: 4.70

4.7 Rating 424 Reviews

92 %

of reviewers recommend PuraCashmere

4.7

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

support@puracashmere.com

Location:

592 Indian Wells Ln, ,
Perrysburg
43551

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PuraCashmere 5 star review on 15th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very high-quality material and very well made. Love the design with the raglan sleeves. I will be buying more.”

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Posted 2 years ago

“classic & yet creative...love my sweater!”

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Posted 2 years ago

“Love it Fits perfect”

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Posted 2 years ago

“Exceptional softness and cut!”

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Posted 2 years ago

“I love my cotton fisherman Crewneck sweater. I purchased it in the oatmeal color. The color is perfect and the sweater is so soft. My next color will be the green. Every girl should have one in her wardrobe!”

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Posted 2 years ago

“Have purchased four Pura sweaters. Each sweater is a standout! They fit as advertised. They are incredibly soft but hold their shape beautifully. I will definitely be buying more!”

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Posted 2 years ago

“I love your beautiful sweaters. The quality is outstanding. The cost of 163.+ for a 460.00 order to Canada for Duty, Tax and shipping however is appalling.”

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Posted 2 years ago

“The 2 sweaters Ali ordered are lovely but I ended up paying $200 in duty to bring them into Canada. The extra charge negated any sale price I got. I’ve learned my lesson not to buy anything through a FB link.”

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Posted 2 years ago

We offer a Duties Paid option at checkout with the duties calculated. By ordering via UPS you are subject to their fees which are significantly higher than using our regular international service. We always recommend to choose DDP (Duties Paid)

Posted 2 years ago

“Stellar products! Great fit too. If this is a new company, work needs to happen to improve systems and trained staff: 1. Online ordering to prevent overselling; 2. Quality control so that faulty product has to be pulled with no replacement for over a month; 3. Do no keep asking customers like me how you did because you should all know my name by now after weeks and weeks of delays and promises... You know how you did! 4. Be up front with your customer, so they don't feel they've been told less than the truth. 5. Reply to emails quickly and where there is a bad error, appoint a customer champion to ensure you follow through.6. Investigate shipping options so product isn't stalled at the border customs so charges can be levied.. in my case $40. Cdn. I have recommended DHL International as they process all customs charges online while product is in transit. Above all else, remember your customer gave you their money up front and are entitled to the best treatment. Your products are superior and so too should the service be. You should not be sending customers this info request as a system generated communication. My extra long wait with such confusion deserves better than that. If I don't get a personal response to this evaluation, I know you're not reading mine or maybe any. Regards Brenda Spencer, Etobicoke, Ontario Canada”

Helpful Report

Posted 2 years ago

Brenda, We appreciate your feedback. After taking a looking into your experience we apologize for the confusion and delays. Unfortunately you tried us as we were moving to new offices and a new warehouse and integrating a new shipping system. Our goals was to do these changes during our slowest time of the year to inconvenience as few of our customers as possible. We especially had difficulty getting our international shipping systems working correctly. Our goal was to have all the kinks worked out by Mid August and we believe we are now providing faster more reliable shipping options for our customers especially internationally since we now included a DDP option so no border delays and you can see total cost at check out. One of our management team will be reaching out to you as well.

Posted 2 years ago

“Beautiful fabric, vibrant colors. I have purchased the white, green, navy and more. Lovely.”

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Posted 2 years ago

“I love the all cotton sweaters from Pura! They are simple, comfortable, and high quality. Exactly what I want in my minimalist wardrobe!”

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Posted 2 years ago

“I love the sweater I bought. Nice quality and a nice email from the owner!”

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Posted 2 years ago

“I never would have bought this sweater had it not been on sale, and I am so glad I did!! It's really a quality piece of clothing. The cotton yarn is substantial and looks like it will hold its shape if I treat it well, i.e. dry clean. It fits perfectly and is very flattering to my body. I live in San Francisco, and this sweater is a perfect layer for our foggy days and cool evenings. I am definitely going to watch for sales on this site!”

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Posted 2 years ago

“I ordered the hooded, zippered sweater in white. It's so hard to find a nice, good-quality white sweater and I was so pleased to see it when it arrived. So much so that I ordered another sweater in a different style, again white. I plan on ordering a third because I "need" a navy one now. There's just something great about a cotton sweater.”

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Posted 2 years ago

“The sweater I purchased is perfect! My issue was with lack of communication from customer service. I placed my order on July 26 and did not receive it until mid-August. When I inquired about the delay, I was told that they were moving into a new warehouse, this the delay. I would have appreciated having them reach out when they knew there were going to be delays in shipping out orders. As a result, I am very hesitant to purchase additional items .”

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Posted 2 years ago

Michelle, We apologize for the delay. We switched to our new warehouse the day after your order was placed and unfortunately the transition had its bumps. We apologize that you got caught up in that transition. One of the reasons we switched was we wanted a faster and more accurate fulfillment service. We now have everything working smoothly and our fulfillment times are same-day on orders placed before 1 pm and the next day if placed after as long as they are not pre-orders. Ship times are 2 to 4 days on average now and we hope that you would give us another try especially if you liked the sweater.

Posted 2 years ago

“Love my sweater! But it took weeks to arrive?”

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Posted 2 years ago

“Beautiful product - love my jacket. Well made, lovely fabric and great fit”

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Posted 2 years ago

“Just received my sweater but haven’t worn it yet - too hot! But it looks and feels great!! Ill be back”

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Posted 2 years ago

“I consider myself a cotton sweater expert! Your fishermens crew is amazing and I plan to order it in several colors.”

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Posted 2 years ago

“Love this sweater!”

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Posted 2 years ago

PuraCashmere is rated 4.7 based on 424 reviews