Qi Supplements have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
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QI customer service solved my order issue by suggesting a swap to a similar product for the same price. Received that new product within a few days. Kudos to customer service rep GEE. I'm testing that replacement sproduct now. Nothing to report as yet.
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- Anonymous
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Great price and service
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- Joseph G
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I had an issue with a backorder on my shipment, reached out to customer support and they were friendly, professional and well informed. Answered all my questions very quickly. I did receive my order and have been taking every other day for two weeks now. Incredible. I highly recommend. And the price is fair compared to competitors. What do ya have to lose? Give it a shot.
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- Jake M
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The order arrived well packaged and within the estimated delivery window. Tracking updates made it easy to know when to expect it.
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- Natasha
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Very fast delivery, will try product shortly, but definitely a smooth experience. No issues and fast. What more could you ask for!!!
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- Sammy C
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Customer service was most excellent and delivery on very quick! Halfway through my doing of Peptix and trying to determine how much it is helping with joint and shoulder pains. Looking forward to trying out the Cartalax as well to make a comparison.
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- Eric G
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Then when I ask for a refund it takes for ever.
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- Charlie B
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terrible experience. did not let me know they did not have in stock or send any message letting me know. i waited patiently for almost 2 months. Still waiting for my refund
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- Jacqueline C
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I can’t in good conscience recommend this company. I bought a $215 peptide online. It was never in stock but they sold it anyway. I canceled my order requesting a refund. It’s been almost a month and I have yet to get my refund. Customer service says “we’re updating our system.” They’ve been saying that for 3 weeks. This is a poor business model and borderline stealing
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- SM
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Highly effective products. Great customer service experience.
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- Mark
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I reached out to QI as my order was not shipping in the time frame expected, and Vlad responded to let me know that the particular peptide was on backorder, and offered a similar produce as a replacement. Great customer service!
Trialing neurocognitive bioregulators for a relative with aphasia. These, coupled with some exercises to stimulate neuroplasticity, seem to be helping! Will stay the course.
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- Anonymous
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I’ve come to realize that I can trust this company. Not only for great products, the customer service is helpful and friendly. I will order again !
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- Nancy P
