Quay Holidays Reviews

Name: Quay Holidays
Rating: 4.63

4.6 Rating 202 Reviews

93 %

of reviewers recommend Quay Holidays

4.6

Based on 202 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01202683333

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Quay Holidays 5 star review on 7th December 2019

Anonymous

Quay Holidays 5 star review on 16th May 2019

Fiona Hester

Quay Holidays 5 star review on 18th April 2019

Sonia Waters

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have changed my original review of 2 stars as I was subsequently contacted by the company. They apologised profusely and offered an acceptable amount in compensation.”

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Posted 1 month ago

“I live at number 3 Angel Mews and the poor people that spend their holiday money to come over here from wherever to have a great time. You are going to get a horrible experience from number 4. Do not breath or laugh on vacation. This holiday let will not have your back.”

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Posted 7 months ago

“I have been with Quay Living for few years. Now I have another property to rent. The incredible help and support is absolutely fantastic, I could not ask for more. I have got fully managed service on both properties and I would recommend yet again! Quay Living takes so much stress and pressure away with all their services. Team of professionals who goes above and beyond! Many thanks once again, much appreciated. Marcela”

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Posted 1 year ago

“What went wrong Quay?....is the fact you do not accept that you are in the wrong.”

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Posted 2 years ago

“Although we managed to have a good week in poole at la dolce vita it didn't get off to a good start as we could not access the electric gates as the code wouldn't work. Although we contact quay holidays they couldn't do much as the owner was away so we had to climb the gates. Thankfully a neighbour told us about an emergency button that we could use to open them but unfortunately evertime we went out on our return one of us would have to climb the wall to access the button to open the gates they were finally fixed on the Thursday before we left. The garden furniture was a joke ,most of it was broken and dangerous as was the children's swing,all of this we had to remove to the side of the house. We also had many loose door handles ,one held on with clingfilm film,loose kitchen tap, bedside he lamps that didn't work, outside bins were over flowing when we arrived and weren't emptied until the Wednesday and the shower in the master bedroom was dirty. We paid over £3000 for the week and our complaints to quay was the most frustrating of all as they were all brushed over as " minor niggles " or "this late in the season you must expect a few breakages ". Late in the season !! August ! Is the most expensive time to book . I wouldn't recommend or use quay holidays again.”

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Posted 3 years ago

“We recently stayed at 'The Style' in Dolphin Keys, Poole. The apartment was fantastic and everything we could wish for. However, the customer service following a very harrowing experience for us and especially our elderly parents was far from acceptable. A fire evacuation of the premise took place (approx. 16.20) shortly after we arrived on the Friday afternoon, we had to evacuate along with all other residents. After it was informed that we could be outside for some considerable time, I called the out of hours contact number (18.40) to inform about the incident. I was called back by the on-duty manager (18.56) who advised that more would be found out by a member of the Quay Holiday team who was close by. She asked me to call again if we were not allowed back into the building after 2 hours. I mentioned about our elderly parents at the time and added that it was getting cold, and we didn’t have sufficient warm clothing should we be outside for a long period. I received no further information other than that from the Emergency services at the scene. I called the on-call manager back (21.10 and 21.50) but unfortunately, she did not answer her phone, I left messages asking for her to call me. At 21.52, I called the on-call operator again and advised that the emergency was still ongoing, she advised that she would try and find out some more information and get someone to call me back. This call back never happened. After finally being given the all clear by the Emergency Services that we were allowed back into the building at 22.27, I called and informed the on-call operative and advised that I would expect to be contacted the following morning by a member of the Quay Holiday Management to discuss further. I was called back by a junior office member on Saturday to be advised that Quay Holidays was very sorry but there was nothing more they could have done as an incident like this had never happened before. Furthermore, she added that had the incident have gone on longer, there were no other properties for us to have been moved to. Not being satisfied I again asked to be contacted by a Manager on the Monday. Once again this never happened. To sum up, I feel that the duty of care shown during the incident was extremely poor and unacceptable. I understand that this type of incident is uncommon, but if or when it does occur the welfare of your customers should be paramount. The incident certainly spoiled the first days of our holiday especially one member of our party who has early onset Alzheimer’s found the whole experience very unsettling.”

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Posted 3 years ago

“We booked a holiday via AirBnb. We then received a call from Quay holidays, where they claimed the owner had changed their mind on the minimum stay and that we had to pay an extra £350. We asked to stick to our booking as originally agreed, but Quay Holidays cancelled the booking as we refused to pay the extra.”

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Posted 3 years ago

“Very helpful and plesant”

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Posted 4 years ago

“Stayed at Perfect quay view in Dolphin Quays. Excellent efficient service at all stages of the process and a wonderful flat. Comfortable, warm, and excellently equipped with stunning views over the quay. Have already recommended it to a friend and would love to return”

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Posted 4 years ago

“Little upset with payment but sue resolved the problem and went through smoothly”

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Posted 4 years ago

“I had an issue with the agreed price advertised on line being lower than the one Quay holidays had. They resolved it for me and kept in touch with me regarding the process”

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Posted 4 years ago

“Helpful staff who were available late in the evening when our booking through Home and Away failed to accept credit card payment. We were assured our reservation was confirmed and subsequently accepted payment over the phone. Arrival instructions clear and concise.”

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Posted 4 years ago

Thank you for your 5 star review! We are glad we were able to help with your payment. We look forward to welcoming you soon. Best wishes, The Quay Hols Team

Posted 4 years ago

“Good service. Listened to my requirements and sent me properties to view accordingly. Simple easy process to book over the phone or online.”

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Posted 4 years ago

Delighted we were able to help you with your holiday search! We look forward to welcoming you soon. Best wishes, The Quay Hols Team

Posted 4 years ago

“Very helpful. Quick response”

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Posted 4 years ago

Thank you for your lovely review! Our telephone lines are open until 10pm every evening so we are on-hand to help you as quickly as possible. We look forward to seeing you soon.

Posted 4 years ago

“Dealt with in a friendly efficient manner, everything explained and quickly followed up with appropriate paperwork. Good choice of properties. Would definitely use them again.”

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Posted 4 years ago

“Just lovely. Great apartment, great location, very clean. Everything as expected but young one unhappy we could not get the PlayStation working. Other than that, perfect.”

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Posted 4 years ago

“Fantastic as always. Lovely and clean properties that make you wanna come back year after year. Ideally located for whatever your holiday entails. Thank you and see you next year!”

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Posted 4 years ago

“Stayed at the same apartment last year and we were highly satisfied with the quality of service we received.”

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Posted 4 years ago

“Polite and helpful phone service. Web site easy to negotiate. Some photos could be better and show more details.”

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Posted 4 years ago

“Web site booking system not that user friendly. When booking made wasn't certain that the booking had been made as there was no automated reply acknowledging booking was completed. Had to telephone office to confirm that the booking had been received and booking confirmation was then provided.”

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Posted 4 years ago

Quay Holidays is rated 4.6 based on 202 reviews