Quay Holidays Reviews

Name: Quay Holidays
Rating: 4.64

4.6 Rating 201 Reviews

94 %

of reviewers recommend Quay Holidays

4.6

Based on 201 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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01202683333

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Quay Holidays 5 star review on 7th December 2019

Anonymous

Quay Holidays 5 star review on 16th May 2019

Fiona Hester

Quay Holidays 5 star review on 18th April 2019

Sonia Waters

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live at number 3 Angel Mews and the poor people that spend their holiday money to come over here from wherever to have a great time. You are going to get a horrible experience from number 4. Do not breath or laugh on vacation. This holiday let will not have your back.”

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Posted 2 weeks ago

“What went wrong Quay?....is the fact you do not accept that you are in the wrong.”

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Posted 1 year ago

“Although we managed to have a good week in poole at la dolce vita it didn't get off to a good start as we could not access the electric gates as the code wouldn't work. Although we contact quay holidays they couldn't do much as the owner was away so we had to climb the gates. Thankfully a neighbour told us about an emergency button that we could use to open them but unfortunately evertime we went out on our return one of us would have to climb the wall to access the button to open the gates they were finally fixed on the Thursday before we left. The garden furniture was a joke ,most of it was broken and dangerous as was the children's swing,all of this we had to remove to the side of the house. We also had many loose door handles ,one held on with clingfilm film,loose kitchen tap, bedside he lamps that didn't work, outside bins were over flowing when we arrived and weren't emptied until the Wednesday and the shower in the master bedroom was dirty. We paid over £3000 for the week and our complaints to quay was the most frustrating of all as they were all brushed over as " minor niggles " or "this late in the season you must expect a few breakages ". Late in the season !! August ! Is the most expensive time to book . I wouldn't recommend or use quay holidays again.”

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Posted 2 years ago

“We recently stayed at 'The Style' in Dolphin Keys, Poole. The apartment was fantastic and everything we could wish for. However, the customer service following a very harrowing experience for us and especially our elderly parents was far from acceptable. A fire evacuation of the premise took place (approx. 16.20) shortly after we arrived on the Friday afternoon, we had to evacuate along with all other residents. After it was informed that we could be outside for some considerable time, I called the out of hours contact number (18.40) to inform about the incident. I was called back by the on-duty manager (18.56) who advised that more would be found out by a member of the Quay Holiday team who was close by. She asked me to call again if we were not allowed back into the building after 2 hours. I mentioned about our elderly parents at the time and added that it was getting cold, and we didn’t have sufficient warm clothing should we be outside for a long period. I received no further information other than that from the Emergency services at the scene. I called the on-call manager back (21.10 and 21.50) but unfortunately, she did not answer her phone, I left messages asking for her to call me. At 21.52, I called the on-call operator again and advised that the emergency was still ongoing, she advised that she would try and find out some more information and get someone to call me back. This call back never happened. After finally being given the all clear by the Emergency Services that we were allowed back into the building at 22.27, I called and informed the on-call operative and advised that I would expect to be contacted the following morning by a member of the Quay Holiday Management to discuss further. I was called back by a junior office member on Saturday to be advised that Quay Holidays was very sorry but there was nothing more they could have done as an incident like this had never happened before. Furthermore, she added that had the incident have gone on longer, there were no other properties for us to have been moved to. Not being satisfied I again asked to be contacted by a Manager on the Monday. Once again this never happened. To sum up, I feel that the duty of care shown during the incident was extremely poor and unacceptable. I understand that this type of incident is uncommon, but if or when it does occur the welfare of your customers should be paramount. The incident certainly spoiled the first days of our holiday especially one member of our party who has early onset Alzheimer’s found the whole experience very unsettling.”

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Posted 2 years ago

“We booked a holiday via AirBnb. We then received a call from Quay holidays, where they claimed the owner had changed their mind on the minimum stay and that we had to pay an extra £350. We asked to stick to our booking as originally agreed, but Quay Holidays cancelled the booking as we refused to pay the extra.”

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Posted 2 years ago

“Really good professional service Regards Jeff”

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Posted 4 years ago

Hi Jeff, Thank you for your great review! However, we are a little confused by the 1 star? Please email us and we are very happy to discuss any concerns that you have. Best wishes, The Quay Hols Team

Posted 4 years ago

“Not been yet check your dates ?How can you send me this before I leave”

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Posted 4 years ago

Hi, Thanks for your feedback. This review request is for the booking process, as we are keen to monitor this part of your booking, as well as your accommodation. We will send another review request after your stay and look forward to your feedback.

Posted 4 years ago

“Debit card and neck support cushion stolen from apartment by maintenance guy.”

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Posted 4 years ago

Following your departure, when we heard your neck support had been lost, senior members of our team immediately went to the property to see if they could find it but unfortunately despite extensive searching through the property it was not found. We have not been notified at any point prior to this review that a debit card was taken and are shocked by the inference of theft. We take security of properties and landlord and guest possessions extremely seriously. Every member of our team, including all service team members are DBS checked too.

Posted 4 years ago

Quay Holidays is rated 4.6 based on 201 reviews