Quay Holidays Reviews

Name: Quay Holidays
Rating: 4.64

4.6 Rating 201 Reviews

94 %

of reviewers recommend Quay Holidays

4.6

Based on 201 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01202683333

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Quay Holidays 5 star review on 7th December 2019

Anonymous

Quay Holidays 5 star review on 16th May 2019

Fiona Hester

Quay Holidays 5 star review on 18th April 2019

Sonia Waters

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and plesant”

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Posted 4 years ago

“Little upset with payment but sue resolved the problem and went through smoothly”

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Posted 4 years ago

“Stayed at the same apartment last year and we were highly satisfied with the quality of service we received.”

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Posted 4 years ago

“very helpful staff”

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Posted 4 years ago

“a new destination for us, booking in to a sea front apartment which appears to suit us (my wife uses a wheelchair when out & about). The info (downloaded) for gaining admittance seems complicated, hopefully our 'taxi' driver (daughter) will be a help. V. good info. provided, so far”

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Posted 4 years ago

Thank you for your your lovely review. We are glad you have chosen us for your first visit to Poole! There are lots of ways to gain access to the building that you are staying in, so we have given as much detail as possible on your arrival details. If you have any queries, we would be more than happy to help. Please give us a call on 01202 683333. Best wishes, The Quay Hols Team

Posted 4 years ago

“Team were really good at dealing with a couple of challenges”

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Posted 4 years ago

Thank you for your review. We are happy our team was able to help! We hope to welcome you back soon. Best wishes, The Quay Hols team

Posted 4 years ago

“We do a regular visit to the area. Our first “ check “ is with the guys at Quay Their insight is good and very much understanding , I always make everyone aware we are coming from Australia , and therefore flights etc need to be set up . My requests have always been treated well , and am happy to book direct .”

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Posted 4 years ago

“Only at booking stage . Had hiccup booking on line advised to contact by phone . Spoke to Hannah who was able pick up my input into system so booking completed very swiftly . All paper arrived by email straight away”

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Posted 4 years ago

Glad we managed to sort for you Ann. Our telephone lines are open until 10pm daily to answer any queries guests may have. We look forward to welcoming you soon. Best wishes, The Quay Hols Team.

Posted 4 years ago

“The quay holiday team are very helpful & quickly sort any questions. I have deducted a star because I was unable to book online after my home address changed since my last booking. My details were not correctly updated. I made my booking by telephone.”

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Posted 4 years ago

Thanks for the feedback - we'll look to see how we can get that blip fixed. We look forward to welcoming you back. The Quay Hols Team.

Posted 4 years ago

“Experience good.”

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Posted 4 years ago

“Good choice of properties, but we haven't actually been away yet so can only comment on experience to date which has been fine.”

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Posted 4 years ago

“Websites a lil more confusing than before but was booked up alright”

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Posted 4 years ago

Hi Sam, Thanks for your feedback. I'm glad to hear your booking was ok for you. If you would like to call us next time, we would be happy to help with your booking over the phone if you prefer. We hope to welcome you again to Poole. Best wishes The Quay Team

Posted 4 years ago

“Have been using Q.H. for many years. Always been happy with service.”

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Posted 4 years ago

“Friendly and efficient staff when I rang in to book my holiday.”

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Posted 4 years ago

“So far so good. We actually haven't been on our holiday break yet, so I cant really comment. The booking procedure was very easy and we are looking forward to going.”

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Posted 4 years ago

Hi, Thanks for your review and we hope you enjoy your stay! Best wishes The Quay Team.

Posted 4 years ago

“Driftwood was an excellent base for exploring the Poole/Dorset area”

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Posted 4 years ago

“Excellent fantastic customer service Cannot fault them”

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Posted 4 years ago

“Apartment clean on arrival. Welcome gift was appreciated. There 2 issues one sink blocked other water found inside washer found this when tried to find where smell came from both issues sorted immediately.”

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Posted 4 years ago

Hi Susan, Thank you for posting your comments, we are glad you appreciated the welcome pack! I am sorry that you found these 2 issues, and pleased that we were able to sort them out for you so quickly. We do hope to welcome you again soon to Poole. With best wishes, the Quay Team.

Posted 4 years ago

“Quay holidays has an amazing and attractive team who did everything to make sure we had an amazing family holiday!!”

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Posted 4 years ago

“Upon arrival there was a problem with the parking, our allotted space was taken. I decided to wait for the car to leave, otherwise it was using a pay car park. However Quay had Offered to pay for our stay in a pay car park if we needed to. Molly at QH was very helpful. Location of apartment was ideally situated. The apartment cleaning wasn’t the best. Bathroom toilet had a sanitised paper band on it saying toilet had been cleaned. Broke the band to then find whoever had used the toilet last hadn’t flushed. Coffee mug stains on terrace table outside. Bedrooms & everywhere else were fine. Very well equipped. Had a very enjoyable relaxing stay. Thanks QH.”

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Posted 4 years ago

Quay Holidays is rated 4.6 based on 201 reviews