Quay Holidays Reviews

Name: Quay Holidays
Rating: 4.64

4.6 Rating 201 Reviews

94 %

of reviewers recommend Quay Holidays

4.6

Based on 201 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01202683333

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Quay Holidays 5 star review on 7th December 2019

Anonymous

Quay Holidays 5 star review on 16th May 2019

Fiona Hester

Quay Holidays 5 star review on 18th April 2019

Sonia Waters

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collected and returned keys!”

Helpful Report

Posted 4 years ago

“The booking was simple and straightforward, as was key collection.”

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Posted 4 years ago

“Still very happy to use the service ,anytime we are in the UK I DO still believe there should be more flexible outlook given to Guests travelling a very long way to comply with yr boooking conditions Eg Australia to Uk booking is one hell of a difference to control all flights , Transport etc etc Any change instantly gets a undesired levy . Even though it could be argued it can assist all parties . ( marketing seems to not be accounted for )”

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Posted 4 years ago

Hi Barry, Thanks for your review. Very happy to see how we can help accommodate any difficulties in travel arrangements for you, especially travelling such a distance. We can hold some provisional dates if this help while you proceed to book flights. We look forward to hopefully welcoming you again soon. Best regards, The Quay Team

Posted 4 years ago

“Professional and friendly service.”

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Posted 4 years ago

“The staff were professional & very helpful. The only problem I had was with the key lock box outside of the office. I was unable to open it & a member of sales staff (not rental staff) tried & failed as well. He gave me a set of keys from the office (luckily he was there as it was after their opening hrs) & told me THIS HAPPENS ALL THE TIME !”

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Posted 5 years ago

Hi Jacqui, Delighted to hear you enjoyed your stay. Sorry to hear you had a little trouble accessing your key on arrival. I've spoken with our Service Team Leader who assisted on arrival, he mentioned that due to the busy Easter Bank Holiday weekend there was unusually more than one set of keys in the box and perhaps one set had got slightly caught making it more tricky to open. I understand he quickly then obtained another set from inside the office rather than delay you. Just to advise on future visits too if no-one is in the office (after hours) our telephone lines are open until 10pm for any assistance and emergency lines open 24/7 too. We hope to see you back again soon. The Quay Hols team

Posted 5 years ago

“Staff really cooperative, friendly and helpful”

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Posted 5 years ago

“I really enjoy staying with Quay holidays. On both occasions i’ve stayed with them the service and issue resolution has been second to none. In my experience, they offered a fantastic property in a fantastic location. I will be back!”

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Posted 5 years ago

Quay Holidays is rated 4.6 based on 201 reviews