Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,903 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What I liked is that I was helped and not pushed. I was given the right advice about service plans, gap insurance and the car I bought was just as expected. I was kept up to date with the progress and found filling out and sending the forms easy.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I'll pass your kind words onto the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“A quality dealership witholive and knowledgeable sales people and staff.”

Helpful Report

Posted 5 years ago

Dear Mr Childs, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I'll pass your kind words onto the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Very understanding and helpful salesman good experience”

Helpful Report

Posted 5 years ago

Dear Mr Stone, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I'll pass your kind words onto the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Good service, took the time to talk through a range of options with no pressure sales! Thanks Quest, Really enjoying the new car!”

Helpful Report

(Quest Motor Group) - Posted 5 years ago

Dear Mr Butcher, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“From start to visit the service I received from Andrew Frost was fantastic. I would definitely recommend Quest Motors.”

Helpful Report

Posted 5 years ago

Dear Mrs Wallder, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I'll pass your kind words onto Andrew and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Staff very friendly and helpful and not pushy either :)”

Helpful Report

Posted 5 years ago

Dear Miss Hitchcock, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I'll pass your kind words onto the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Top quality 5 star service. Richard Cowan the manager has been our contact over the past 9 years and has even helped my daughters to buy their cars too. Would definitely recommend Quest Motors in Maldon.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I'll pass your kind words onto Richard and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Darren Smith our salesman provided a friendly efficient service with the purchase of our car no hassle just good service”

Helpful Report

Posted 5 years ago

Dear Mrs Mason, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I'll pass your kind words onto Darren and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“I had a great experience at Quest. Peter was great-made the experience stress free, really simple and easy. He was really supportive and sorted everything I needed- even an extra top up of fuel to get home! He really listened and understood what I was looking for and was not pushy at all. The car itself is a winner- great value and I'm very happy with it. I feel the team are super approachable if I have any questions or issues in the future. Couldn't ask for more!”

Helpful Report

(Quest Motor Group) - Posted 5 years ago

Hi, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Peter and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

Hi, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Peter and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Nice atmosphere and did not get pressure selling. Peter the sales guy seemed very knowledgeable and was very helpful”

Helpful Report

(Quest Motor Group) - Posted 5 years ago

Dear Mrs Deller, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Peter and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Very impressed with the whole service - from initial enquiry to delivery - Thank you.”

Helpful Report

(QuestCommercials) - Posted 5 years ago

Dear Mr Weston, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Daren gave excellent service from start to finish. Would highly recommend him.”

Helpful Report

Posted 5 years ago

Dear Mr Rivers, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I'll pass your kind words onto Darren and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Great Professional Service, Great value for money, highly recommended.”

Helpful Report

(Quest Motor Group) - Posted 5 years ago

Dear Mr Barber, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“From the moment we walked into qmg , and spoke to Olly, to the moment we collected our new car, we experienced excellent friendly customer service, and a welcoming response by all at the site. Whilst awaiting preparation of our vehicle, I telephoned more than once with questions about the vehicle, to which I received a friendly and informative response to my full satisfaction. We are very happy with our new car, and would like to thank Olly for our great customer experience, we would definitely recommend.”

Helpful Report

(Quest Motor Group) - Posted 5 years ago

Dear Mrs Saunders, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Olly and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Great selection of vehicles, good prices. Salesman was friendly, knowledgeable and very helpful. Buying and part exchanging a car was a quick and easy process, well done. Will be back when other half is looking to update their car.”

Helpful Report

(Quest Motor Group) - Posted 5 years ago

Dear Mrs Porter, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Geoff and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“At every turn there was a staff member giving valid assistance without being pushy. Apparently some were clearly senior staff members freely helping. Brett gave extensive help to clear the paperwork and move to a smooth and timely conclusion. Website has plethora of good information of vehicles on sale to assist purchasers”

Helpful Report

(QuestCommercials) - Posted 5 years ago

Dear Mr Smith. Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Bret and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Car arrived on the day.having not traveled to see it .I was relying on salesman answering my questions. I asked how much tread was on the front tyres.he said there was plenty as the car had only done 8.500 miles from new. When the car arrived it was taken off trailer and I inspected the front tyres.and I told the delivery driver that they was very low tread on the front tyres and he said yes they are low. Rest of the car was excellent. The following day I took it to my local tyre station and I was told the front tyres were in need of replacement asap as they were worn down to markers asap. After spending £210:00 for new front tyres I wasn't impressed with the salesman and his answers to my questions regarding the front tyres. I will think very hard before beliving sales people again in the future. They should have been replaced before the car was delivered to me. Very annoyed P.G. AV17FBL”

Helpful Report

(Quest Motor Group) - Posted 5 years ago

Dear Mr Gay, We’re disappointed to see that you were not satisfied with the purchase of your New Ford Focus which we delivered to you during November 2019. Here at Quest Motor Group we have a very open and honest policy, priding ourselves on the level of expertise, service and transparency we deliver to customers. We video called you to show you around the vehicle prior to purchase, we also sent you images of the tread on each of the vehicles tyres (with the wheels turned to make it easy to see across the entirety of the tyre), along with the exact amount of tread left on each tyre. Further to this, we display the a “History Check” and “Health Check” on our website for each and every vehicle, detailing any issues with the vehicle, including the tyre tread being a minimum of 3mm. We have pulled the vehicles photos to check the condition of the tyres and we feel happy that we’ve met our standard, with a minimum of 1.4mm of tread remaining before the tyres reach the legal limit of 1.6mm. We feel there really isn't anything else we could have done to make it clearer how much tread is left on the tyres. If you requires any further assistance please don’t hesitate to get in contact with a member of the team. All the best The Quest Motor Group Team

Posted 5 years ago

“Excellent service from Richard at Quest Maldon. Extremely helpful, came up with the perfect car for me. All sorted very quickly and efficiently.”

Helpful Report

Posted 5 years ago

Dear Mrs Flaxman, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I'll pass your kind words onto Richard and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“Extremely helpful salesman Simon Ryan. Great service”

Helpful Report

(QuestCommercials) - Posted 5 years ago

Dear Mrs Foster, Thanks for taking the time to leave us a great review! We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I'll pass your kind words onto Simon and the team! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

“happy with the service that Darren provided to us.”

Helpful Report

Posted 5 years ago

Dear Mr James, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars during your visit to our Maldon Dealership, we hope that during your next visit you'll feel we have improved enough to give us a full 5-stars! If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 5 years ago

Quest Motor Group is rated 4.8 based on 1,903 reviews