Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.84

4.8 Rating 1,903 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Questions

Metrics

4.8

Based on 1,903 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 1st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Miss Smith, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Eventually found the car I wanted. I was a bit dubious about buying online. I phoned an spoke to Russell who was excellent, ran through everything sent me a video of the car, all the good an bits that were not 100% an that they would do there best to make as near as possible. an reassured me everything would be 110% when the car was delivered to me in Scotland. Arranged a tow bar to be fitted. The car was delivered, there were a couple of minor issues that were immediately rectified. The car was exactly as describe the service was second to none, Russell was in constant contact to let you know what was happening. Would definitely recommend them. Highly professional from start to finish”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Crawford, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Russell and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Stephanie is fantastic, what more can I say?”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Castle-Hacker, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Stephanie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very good service and polite sales person”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Hi, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Darren Flight was very helpful and informative. Excellent”

Helpful Report

Posted 4 years ago

Dear Mrs Hutcheon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Staff are always polite, friendly & helpful. Always made to feel welcome & never intimidated. Everything always explained really well and prices good too.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Bull, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very impressed with the easy going process of buying and the delivery of my new car. Made even easier by the friendly service of staff. Would defiantly recommend and use quest motor group again. Made everything hassle and stress free, so happy with my purchase”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Miss Webb, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Ollie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“My happy with the way Darren Flight helped me out with my new car.”

Helpful Report

Posted 4 years ago

“Superb! A class above any other dealership (and we had a good 6 month search). Darren our SP was friendly, honest and knowledgeable and most importantly made us feel comfortable with no pressure. The levels of stock were good with fair prices and none of the usual nonsense/excuses as with other dealers. Highly recommend.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Have just bought a car at quest motors Braintree, very pleasant experience made so by Stephanie Thomas, Very Welcoming and nothing to much trouble. Great time was had by all.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Free, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Stephanie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Good friendly service,would recommend to friends and family”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Shean, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very disappointed so far with my experience with Quest, From the moment of reserving a car online, to the point of delivery. Reserved a car online, got an email saying someone would contact me in 24hrs, went well over 24hrs so I thought I best chase it up, Was advised the car was reserved, but the sales team had been very busy. Seemed like every step of the sales process I had to chase up what was happening, Arranged the car to be delivered, was given the impression the car would be delivered on a trailer, but it was delivered by a man, Was told I would get a call when the man was near by, never got a call, And when I range up to chase the delivery of the car, was advised it’s worrying it has not landed yet as it left ages ago. Since I have had the car, I have noticed it’s has an awful droning noise on the rear end, Had it checked over and found that the car has misshaped rear tyres, so needs new tyres and a wheel alignment. Also the heated seats don’t work, which was one of the main reasons for buying this car. Still waiting on a reply to know what to do next.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Shepherd, We're disappointed to see you only left us a 1-star review. We understand there are a few issues with your new Golf, and we are working to get these rectificed for you. A driver is collecting your Golf (130 miles away from us) and bringing it back to our dealership to check out the issues - in the meantime we're dropping you off a courtesy vehicle to keep you on the road while we rectify any issues with your Golf. Due to the nature of a used vehicle, and despite our thorough multi-point check, issues do arise - that's why we include a 3 month warranty, extendable to 12 or 24 months for your peace of mind. We also take great pride in ensuring when the unfortunate does happen, we deal with it quickly and efficiently, while minimising any inconvenience to you. We understand that issues with your vehicle may cause stress and frustration, however we hope once your vehicle is returned to you, you'll take the time to amend and update your review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases we're happy to see that our customers have felt like we've met and even exceeded this. As a family run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and exciting. We hope to have any issues with your vehicle rectified quickly and back to you soon. All the best - The Quest Motor Group Team

Posted 4 years ago

“My visit to Quest Motors in Maldon was very successful. This was helped greatly by Darren Smith who was very helpful and efficient allowing me to find a new vehicle . He helped me complete all the paperwork and I will be collecting my new vehicle on Tuesday 25th May.”

Helpful Report

Posted 4 years ago

Dear Mr Thomson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Easy buying process.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Ballard, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very helpful good information”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Guppy, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“The service I received from Russell was excellent no pressure so helpful the car I am buying is fantastic have bought quite a few cars between us from quests of maldon .I would certainly recommend them to my friends.”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Wood, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Russell and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“My husband and I spoke to Richard Cowan at Braintree after enquiring about a Citroën C3 and further to that conversation we then spoke to Darren Flight at Malden regarding a Suzuki Ignis. Both gentlemen were extremely helpful, informative and polite. After deciding our way forward would most likely be the Ignis model, Darren very kindly organised a test drive for me in an automatic as I have only driven with manual gears This really helped put my mind at ease about changing to automatic and we have subsequently gone ahead with the purchase of an Ignis. The customer care was excellent thank you.”

Helpful Report

Posted 4 years ago

Dear Mrs Matthews, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“excellent customer service did not feel pressured to buy at all this is my third car I have bought from quest will continue to buy from here”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs McKinley Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“The treatment I received from Russel was outstanding I could not of wished for a better salesman he was excellent👍 Recommend him All day”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Allen, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Russell and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Forth vehicle we have bought from Quest Always great service no pressure sales very good after sales and service would certainly be happy to recommend this company to any one looks to change their vehicle”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Godfrey, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

Quest Motor Group is rated 4.8 based on 1,903 reviews