“Title: Beware of Hidden Charges: My Nightmare Experience with Quick Lease Car Rental in Dubai
My recent encounter with Quick Lease Car Rental in Dubai has left me utterly disappointed and frustrated. What initially seemed like a convenient option turned into a nightmare of hidden charges and poor communication.
From the onset, there was a lack of transparency regarding charges. No one bothered to inform me about the plethora of hidden fees that awaited me upon returning the car. It was only after I handed back the vehicle that they began concocting reasons to deduct amounts from my security deposit.
Despite my explicit inquiry about the return date, the staff assured me that I could bring back the car on the 28th of March. Accordingly, I scheduled the pickup for that day. However, to my dismay, I received an invoice post-return, loaded with additional rental charges. Their justification? I had apparently booked the pickup for 4 PM instead of the agreed-upon 12:35 PM.
Attempting to address this discrepancy proved to be a futile exercise. Each time I reached out to them, I was met with indifference and unhelpfulness. Their response was consistently dismissive, with claims that nothing could be done to rectify the situation.
This experience has left me deeply disillusioned with Quick Lease Car Rental. Not only did they fail to uphold their end of the bargain regarding transparency and communication, but their customer service left much to be desired. As a cautionary tale, I urge others to exercise caution when dealing with this rental agency to avoid falling victim to their deceptive practices and exorbitant hidden charges.”
“PLEASE STAY AWAY FROM THEM IF YOU DO NOT WANT TO GET SCAMMED WITH YOUR CREDIT CARD!!!!
Car was defective, horn was not working at all. Inside it was too dirty. No one came to replace the car when we complained as well. Plus it’s been a month now, and every now and then they are charging big amounts for nothing. We are going to complain cybercrime for misusing our credit card’s information.”
“The WORST of the worst.
I have been with this company for 2.5years taking annual car rentals. I always had excellent account managers who resolved all issues and treated me well. But now the company has gone completely downhill.
My bag was stolen (with my car key in it) 8 days ago. I got a replacement delivered (which took 5 hours to arrive) and even with a police report I am being charged aed1500 because it's not covered by insurance. I speak to Mohsin who arranges a car exchange for me and we discuss holding off on the payment until everything is sorted.
3 days ago, while at work I notice random amounts have been attempted to be taken from my account - multiple transactions - 1500, 1000, 575 - which goes through and leaves me with aed89 in my account. They attempt another 300. I call twice and Yasir tells me accounts have closed manager gone for prayer, now he's gone for iftar. I promise he will call you back tomorrow.
12:30pm the next day I call because still nothing and Omari tells me - accounts not open today. No manager here. I will get them to call you tomorrow when they open 10am.
09:45am today, 1000 was taken from my account (money I had borrowed to pay my rent!). I call and Maha tells me impossible to refund let me sort out with the team and call you back later.
It's 5:15pm I've just spoken to another person because no callback. Account now closed, no manager - same story.
I have already paid my car rental and Salik for this month. This was an additional charge that isn't time specific, but now I can't afford my rent.
I NEVER AUTHORISED THESE CHARGES. THEY ARE LIARS AND STEAL FROM YOUR ACCOUNT. DO NOT TRUST. THEY DONT CARE FOR CUSTOMER SERVICE. I WILL BE MAKING AN OFFICIAL COMPLAINT WITH TRADING STANDARDS”
“They are scammers, stay away from them and make sure to report your card to your bank immediately if you have given them the details. They will charge your card without your permission and of course you will never get your deposit back. I have reported them to police for taking money from my card without permission.”
“lack of authentication.
Lack of respect for customers.
Direct debiting from the credit card without referring to the customer and without authorization.
dishonesty.”
“They never paid security deposit back. Although all cleated and there is no fine or anything. I live in Dubai and I will make a case against them. But tourists and guests, please avoid this company.”
“********* PLEASE ALL READ THIS ************** !! A year ago it was the worst decision to rent a car from your company, today you also deduct money from my card without my authorization its a fraud !! Again for anyone want to rent a car dont do it from this company they are the worst car rental service, they will not give you back your deposit. Plus bad service in terms of communication. Also replied my review that they don't have a file under my name such a cheaters”
“ouble charged me, said they would refund me. Its been 3 weeks and still no refund. Multiple emails, WhatsApp messages and phone calls ignored.
Renting 2 cars from this company for over 6 months. They're quick to chase you for money, but when they owe you money, they ignore you.”
“Horrible experience charging credit card multiple times although i had no outstanding amount as well as they did not return the security deposit of Aed1000. It is shocking that such companies still have authorisation to operate in this country.”
“Worst and Awful service.. many hidden cost that are not explained to the customers, opposing information given by different staff members.
If we called then 10 to 100 times eventho they are not giving us proper info. Morover asking full transactions details and they are not giving us till date.
Worst car rental ever in my career in UAE.”
“WORSE CUSTOMER SERVICE EVER. After 2 years of being a customer, I was treated with complete dishonesty, was lied on a promise on the lease that I froze. Dominic Dsouza was the worse executive acocunts, you stole the money I paid for 1 month of rent and said I have outstanding amounts (from 2020). I would never recommend to rent with you EVER. What a shame!!!!!”
“My experience with this company was terrible. From lack of information given to me considering that I am a first time customer and new to the country, to bad customer service and speaking to me in a rude manner, to making me wait outside till some paperwork is done in their parking and having to deal with low mannered team.
It had been a nightmare and would never recommend this company to anybody.
One example is when I rented the car, they have not informed of any traffic rules neither of any additional charges incurred in case of payments to RTA nor the option of upgrading the insurance package. I had to discover all by myself. Another example was when o was returning the car, the sales representative told every time you rent a car you damage it. It means you are a bad driver. I was astonished by this and decided to share my awful experience with them.”
“Preleves money on your account without any explanation and to request a refund once the money is in their hand it's impossible, never seen a dishonest agency like that. To be avoided!!!”
