Quick Man and Van Reviews

Name: Quick Man and Van
Rating: 4.31

4.3 Rating 225 Reviews

83 %

of reviewers recommend Quick Man and Van

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4.3

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email

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Phone:

01992677586

Email:

hello@quickmanandvan.co.uk

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Quick Man and Van 1 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Try to make a booking with them, but their websites don't make any sense! They advertise at £20 to £30 an hour for their smallest vehicles, but for 2 hours for a small vehicle, they wanted nearly £200. It's a big witch hunt. You never pay the price stated, so I would probably avoid them just on the basis of that confusion... A company that makes it difficult to price is mainly for a reason. They're just looking for money rather than service, so I would probably avoid... I've supplied an image, but you can't get a vehicle at those prices.”

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Posted 3 days ago

“We had an extremely disappointing experience with both the company and our driver, Prince Kitoko Damutunu. Before the move, we had originally been assigned a different driver. However, the company changed our booking to Prince Kitoko Damutunu shortly before the job. Had we known this change would result in the level of service we received, we would never have agreed to proceed with him. To begin with, the driver arrived an hour late, which immediately delayed our moving schedule. He also failed to bring a phone holder for navigation, so we had to hold his phone during the journey out of courtesy to help him navigate safely. During the trip, he asked to stop for a five-minute break because he was tired. Shortly afterwards, we had to make another stop at a petrol station because he had run out of fuel. These delays could have been avoided with better preparation and professionalism. When we arrived at our destination, before any unloading had even begun, the driver jokingly asked to be paid. We respectfully and calmly asked him to focus on completing the job first and to avoid unnecessary delays. Instead of responding professionally, he became confrontational and accused us of being argumentative and disrespectful, which was both unfair and uncomfortable, to the point where we were considering calling the police for assistance. After we made the payment, the driver insisted that we pay the London Congestion Charge. We explained that our moving journey took place outside the congestion charging hours, so the charge did not apply. Despite this, he continued to insist that we pay. As the discussion was going nowhere, we contacted customer service for assistance. Unfortunately, the support we received was equally disappointing. Rather than addressing our concern directly, we were told to read the company's terms and conditions ourselves. Eventually, customer service confirmed that we were correct and that no Congestion Charge was payable because our journey fell outside the charging period. At that point, the driver changed his explanation and claimed the charge was actually for the Dartford Crossing. We later checked the route ourselves and confirmed that we did not travel through the Dartford Crossing at any point, making this claim completely inaccurate. Overall, this was a stressful and frustrating experience from start to finish. The driver's lack of preparation, repeated delays, confrontational behaviour, and inaccurate claims about additional charges were unacceptable. The company's decision to change our assigned driver without giving us any meaningful choice, combined with its poor handling of our concerns, only added to an already negative experience. We would not recommend this service based on our experience.”

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Posted 1 month ago

“Absolutely appalling service. I would strongly advise anyone considering this company to avoid them. On the day of my move, nobody turned up. I wasn’t even informed that my booking had been cancelled. Instead, I spent hours trying to get answers, making around 10 phone calls before I was finally able to get through to someone and find out what had happened. Because I was left with no notice whatsoever, I had no choice but to book another moving company at the last minute, costing me over £80 extra. To make matters worse, when I raised a complaint, the company refused to compensate me and claimed they had tried to contact me before cancelling. That is simply untrue. If they had genuinely made reasonable attempts to contact me, I wouldn’t have spent hours repeatedly calling them to find out why nobody had arrived. The complete lack of communication, failure to provide the service I paid for, refusal to accept responsibility, and apparent dishonesty in their response, as I have been told multiple different reasons for the cancellation, have been shocking. Moving home is stressful enough without a company making it ten times worse and then refusing to put things right. Save yourself the stress, time and money and book with a company that actually values its customers.”

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Posted 1 month ago

“I booked a move with Quick Man and Van and unfortunately had a very poor experience. The driver arrived with his child, who dragged my belongings across the floor, and another man turned up to help who smelled strongly of alcohol. The whole job felt rushed, and afterwards I discovered my TV had been cracked across the bottom and was completely unusable.I wrapped the TV properly and even offered to carry it myself, but the driver insisted on taking it. I contacted him afterwards and received no response. The company’s handling of the issue has been disappointing, with responsibility pushed back onto me despite unapproved individuals handling my belongings.Based on my experience, I cannot recommend this service.”

Helpful Report

Posted 2 months ago

“Absolutely terrible service. DO NOT USE! Driver turned up late, did not help load the van and instead was on his phone, unloaded three pieces of furniture and then decided to return home as he was "tired" and "it was getting late" (4pm) Customer support refused to give a fair refund (Offered £60, despite £150 of services being rendered incomplete out of £270's worth). The driver even sent me a text after the service to ask me to retract my complaint. What a joke of a company.”

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Posted 2 months ago

“paid for the medium van with help of the driver and one floor although its only 3 steps to the front door seen that I live on the groundfloor .I did most of the work, he only came up those small 3 steps twice to move the only 2 pieces of furniture( 2 chests of drawers), the rest of my things were placed on the floor outside halfway to the door for me to pick up,ans take inside, bear in mind this was a full flat move. While carrying the furniture he didn’t use the trolley although it was big and heavy and broke it. Then placed it towards the wall so I wouldn’t see that he broke my drawers. Sent multiple messages to customer service and they did not reply to none. After this experience, I wouldn’t recommend this service to my worst enemy for both lack of care to my belongings and bad customer service.”

Quick Man and Van 1 star review on 24th June 2026

Helpful Report

Posted 2 months ago

“As like many other reviews on here..............booked days in advance then get messages trying to change times !! Even though accepted revised time Driver arrives at the original time !! Then of course comes the extra Hour charge as they had to wait !! Do Not use this company”

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Posted 2 months ago

“I booked a move through Quick Man and Van on 25th April 2026. During the move, £3,000 in cash was stolen from my bag by the driver they assigned to my job. I reported this to the company and their response was to simply tell me to contact the police and state they could not take any action against the driver. They have made no attempt to investigate, suspend the driver, or provide insurance details despite being asked. This platform takes no responsibility for the conduct of the drivers they send to vulnerable customers in their homes. I am a solo female who was taken advantage of during a stressful move. The matter is now in the hands of the police. Use this platform at your own risk.”

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Posted 4 months ago

“Changed van man twice on the same day when I had specifically chosen a company for their expertise; they change to people who are way less competent and inefficient going overtime as a result charging half the paid for price normally, yet still demanding the same high price. Further I had to suffer from foot fracture as an attempt to help his inefficient move. Unreliable service”

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Posted 4 months ago

“Very disappointed with the service. I had booked a Luton van with driver and 1 helper to arrive at my house in Cardiff for moving at 4pm. They charged me £70 at the time of booking. I was told on the morning of the house move that the driver cancelled the booking and that the only other driver available is for 2pm. I accepted this change. However, neither the driver, nor the helper arrived. After waiting 1 hour, I called their office at 3pm, where the receptionist Ana said she will check with the driver on their ETA. Ana never called me for any update and then when I called her again at 3:30pm, she said the driver is on his way but she can't give any ETA. She didn't resolve the matter and didn't give any update and then I had to directly call the driver, Emmanuel, who told me an entirely different story. He said that he was waiting for the helper to arrive from Carmarthen and there was no way they both could be at my house before 7pm!!! Frustrated and stressed, I asked Emmanuel to come without the helper and that I was going to load everything in the van with him. Finally, Emmanuel arrived 150 minutes late at my house at 4:30pm and by that time, our house buyers had already started moving their furniture inside the house, and we had to move everything out on the driveway on our own. Not only did Quick Man and Van not have the courtesy or the basic decency of offering any refund, they also charged me for the extra helper who NEVER arrived, delayed my house move, didn't communicate anything and constantly LIED about the situation. The only good thing about this whole experience was the driver, Emmanuel, who tried to help as much as he could as it wasn't his job and he was just handed this job on the day AFTER the time the driver was supposed to arrive. Quick Man and Van might give you an unbelievably low quote but it clearly shows in their service, care and honesty. My advice would be to pay more and book from some place more reputable and reliable.”

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Posted 5 months ago

“Wouldnt recommend - broke my drawers all the bottoms snapped, scratched all down my tv, pulled my wardrobe apart - left all my items in the garden in the rain and when they did take them in they left everything threw in the living room - so i had to carry big bed bases and bedroom items up the stairs on my own. would avoid.”

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Posted 6 months ago

“Support manager Mark acted unprofessionally and failed to explain platform rules. People with this attitude should not represent the company.”

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Posted 7 months ago

“Just such absolute rubbish: the advert says ‘from £20 per hour’. Ok, I want a medium van for four hours. That’ll be £500! What a waste of time.”

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Posted 8 months ago

“Rude driver doesn’t know how to load van. Half loaded and said van full, drove to end of road refused to take more items, used same size van when bribing my items to the flat fitted packed correctly. Items left behind now need a second van.😞”

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Posted 9 months ago

“They did not complete the job. The driver turned up and deemed the parking space too far away, so drove off. When we asked for a partial refund they refused. Avoid.”

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Posted 9 months ago

“This was genuinely one of the worst moving experiences I’ve ever had. I booked a van for 12:00 p.m. days in advance, only to be told on the morning of the move that it would actually come at 2. No backup driver, no solution, nothing. It then arrived at 2:30, which completely derailed my schedule and caused serious issues with key collection for my new flat. I was also told there would be space for passengers. There wasn’t. I had to take public transport across London while all my belongings went separately. To make things worse, when I complained, the manager replied in an unprofessional and dismissive way, refused to apologise, and wouldn’t even discuss a refund or compensation. Unreliable, disorganised, and rude. Avoid at all costs.”

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Posted 9 months ago

“What an awful experience ! We booked an hour for a medium van. The same the driver called to say he will arrive 30 min earlier when we didn’t even had the keys to the new house. The driver Androids Dudar arrived with a big van) which we didn’t book) and 5 minutes into the job started to say, this job smells like tips. He didn’t help much to the load/unload as we was on the phone. We booked the service for an hour and finished in 50 min but When the job was finished he started to demand and shout tips, he was very aggressive, very rude and it was scary to be honest! And I offered h some tips and he started to demand more! Don’t book with him!”

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Posted 11 months ago

“Extremely disappointing and unprofessional experience. I booked a transport service (receipt #1364-4141) from New Wharf Hall to Space Store in Leicester for 5:00 PM. I had everything packed and ready outside, but no one turned up, and I received no communication about delays or cancellations. When I called the company, I was told I should have received a second email with driver details—which I never got, nor was I told to expect. I then spoke with Anna, who tried to move the booking to 7:00 PM. I explained this wouldn’t work as the drop-off location closes at 7:00 PM. She couldn’t explain why no one showed up or why I wasn’t informed. Things got worse when I spoke to someone named George on the phone. He was rude, dismissive, and completely unprofessional—interrupting me, deflecting responsibility, and even saying "I will make sure you don’t get a transport tomorrow." Absolutely unacceptable conduct. I ended up having to pay to store my items overnight due to the company’s failure. When I asked to contact the director directly, I was simply referred to a generic inbox—showing a lack of transparency and accountability. Avoid this service if you value your time, peace of mind, or basic respect as a customer. I’m still awaiting a formal apology, full refund, and compensation for the stress and inconvenience caused. Agnieszka Sylwia Izdebska”

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Posted 1 year ago

“We had a booking for 11am for a few weeks and the night before move at 6.50pm get a phone call saying can’t do 11am now it’s got to be 1.00pm instead. Agreed that and then on the day the driver said he would be even later now 2.30pm. So eventually driver arrived at 2.30 was helpful fast and efficient. Got moved in eventually at about 5pm all very stressful. Driver not allocated enough time between jobs and locations seemed to be the issue.”

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Posted 1 year ago

“Had to cancel my booking a day before the move, as they said they could help from 5.30pm when I said I needed help from 12.00pm, and they won't refund me, terrible service!”

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Posted 1 year ago

Quick Man and Van is rated 4.3 based on 225 reviews