Quick Man and Van Reviews

Name: Quick Man and Van
Rating: 4.50

4.5 Rating 148 Reviews

88 %

of reviewers recommend Quick Man and Van

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4.5

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email

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Phone:

01992677586

Email:

hello@quickmanandvan.co.uk

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Quick Man and Van 1 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to cancel my booking a day before the move, as they said they could help from 5.30pm when I said I needed help from 12.00pm, and they won't refund me, terrible service!”

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Posted 3 weeks ago

“Got my booking cancelled on the day we had to move out. Their van details on the website and in reality didn’t match. They didn’t even refund me. Terrible terrible service.”

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Posted 1 month ago

“Got my booking cancelled on the day we had to move out. Their van details on the website and in reality didn’t match. They didn’t even refund me. Terrible terrible service.”

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Posted 1 month ago

“I had the misfortune of choosing what I can only describe as the worst moving company imaginable. The name, "Quick Man and Van," led me to believe I was making a smart choice, but it turned out to be just a cruel joke. With high hopes, I booked their services for a Friday afternoon, around 1:00 PM, requesting a van and two movers for a straightforward job: relocating from a one-bedroom flat with no stairs, and everything already packed. Shortly after confirming my booking, I received an email notifying me that the mover I'd originally booked was unavailable. The lady at the company, named Anna, informed me that I had been reassigned to a different driver, Gheorghe Barbatosu. I was quite disappointed but remained optimistic, thinking that this would still work out smoothly. However, on the day of the move, about 30 minutes before the scheduled time, I received an alarming call saying Gheorghe would be late. I tried to remain understanding and told him that I was willing to work with the delay. Things took a turn for the worse a mere 15 minutes later when I got a text message informing me that they wouldn't arrive until 7 PM instead of the agreed 1 PM. This was utterly unacceptable, so I immediately tried calling Gheorghe, but to my frustration, he continued to deny my calls. When I finally was able to reach him, he was not only unhelpful but also quite rude and dismissive. After an exhausting period of trying to get answers—culminating in nearly 59 missed calls—the same lady, Anna, eventually answered again. She assured me that she would arrange for another team to come out, claiming they would be there by 3 PM. However, the second team didn’t arrive until around 7 PM, long past the original time. By this point, everything about the experience had spiraled out of control. In summary, dealing with this moving company was an absolute nightmare. I received no proper communication, only a string of lies. I have never encountered such a disorganized and unreliable company in my life. I would strongly advise anyone contemplating using their services to think twice.”

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Posted 1 month ago

“I cancelled 2.5 hours prior due to a change in circumstances - no refund provided at all, even a partial refund (my advice - don't pay the full amount upfront). They messed me around last night being passed from driver to driver as they kept cancelling on me, wasting my time as I had to chase them. When they emailed this morning to ask why I'd cancelled - they explained its their cancellation policy and wouldn't budge. Also wouldn't apologise for the poor service and my time wasted yesterday. Avoid.”

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Posted 1 month ago

“The driver was delayed twice. First my pick up was scheduled at 10:30 am on 27/03/25 which my driver called and said he needed to reschedule for to 2pm because of car issues. Due to this I had to cancel my afternoon appointments. I've been waiting since 2 pm but no one turned up and I called him (George)and he said he will come by 3pm but it's not confirmed. And now I received an email saying that it's rescheduled for 4:30pm. What is going on?? Is this a joke. I have wasted the whole day waiting for the driver. I had to cancel my afternoon appointment due to this and now I'm not even sure if anyone from quick man and van is going to turn up today.”

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Posted 1 month ago

“I oder large van but driver come with small van . Lost deposit”

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Posted 2 months ago

“Do not use this company! Due to external circumstances out of my control the job took 2 hours longer than the estimated time. I was forced to pay the driver an additional £195.00 to release my property. This negotiation occurred in a cold, dark carpark at night, I felt vulnerable and pressured. I called the head office who were sympathetic but their manager emailed me to say it was my fault and I had to pay the driver directly into his bank account or face losing my property. This was a very stressful and unprofessional experience.”

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Posted 3 months ago

“I had various house furniture I needed moving two off them expensive oak hi-fi units ,when I got to the new address they had already delivered my furniture when I check everything the units had multiple scratch’s on them some really deep. They must’ve have been strapped down sent pictures of damage but as I didn’t take pictures beforehand they basically give me the finger Would I use these again not a hope in hell”

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Posted 4 months ago

“I guess some people have a good experience, but that was not the case for us. The driver was very rude and disrespectful. Made the whole move even more stressful than it already was. It's a real shame...”

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Posted 5 months ago

“I had a terrible experience with Quick Man and Van Company. They notified me of a driver change on the day of my move, but the new driver kept lying about his arrival time, making me wait on the street for 90 minutes. When they finally arrived, the driver brought an extra person, although I had only requested one driver. The drivers and customer service were absolutely rude and dishonest. They shouted at me and demanded that I help them load my items, which was against our contract. I hired a van and a man to move a standard dining table and chairs only. I agreed to help with the table, which needs two people, but not the chairs, which need only one person. They found me off guard on the street with no way to cancel the booking, so they refused to work. They handled my belongings carelessly, without any blankets, pads, or protection for my expensive table set. On the way to my house, I called the company to explain the situation and asked to pay the company directly since the drivers seemed unreliable. When they arrived near my house, they demanded payment before unloading, despite the contract stating in bold, “You will pay the driver £… in cash after the move is done.” I called the company multiple times to explain the situation, but they sided with the drivers and pressured me to pay upfront. When I tried to call the police, the drivers disappeared with my belongings. I could see behind their van that they had already damaged my items. The company refused to answer my calls or take responsibility. They did not return my items, and I lost a lot. To me it seems they literally stole my table set. I am now pursuing legal action against them. Avoid this company at all costs!”

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Posted 6 months ago

“Our driver was on time. However, he was rude, unwilling to work and demanded more money to do the job or threatened to drive off with our boxes. He then demanded even more money when job was done.”

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Posted 11 months ago

“DO NOT HIRE THESE SERVICES!! My driver was 3 hours late, unresponsive for the first 2 hours and then told me he’d overslept and would arrive in 20 minutes but when I called him 30 minutes later he hadn’t even left. He then said he’d arrive in 15 and got there 45 minutes later. He left me sitting on the street outside someone from gumtree’s house who was selling my a sofa for 3 hours in the freezing cold and never once apologised.”

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Posted 11 months ago

“I feel we have been misled by the reviews that were on the website. We went for the driver that had the most high-ratings in our search. I am led to believe that these reviews were fake because I find that impossible as it was a horrible experience for us. A lot of furniture were destroyed in the move, including missing legs on tables which were crushed, as well as scratches on surfaces of all of our expensive wooden furniture. They dragged the furniture across concrete floors, instead of carrying them by hand, so the bases of the furniture have also been scratched very bad. They tossed my laptop bag onto the floor, when they could clearly see that they were laptops, too. We had a cat. In the van, unfortunately, the cat bag broke, and she got scared and hid under the seat for almost the whole journey and I could not get her out. As a joke, the driver said the cat is "finished", she is "gone", and "dead". I was very anxious about the safety of my cat and he made me feel very upset. Thankfully, my father brought a cat carrier to the destination and we were able to get her to her new home safely. When we arrived in Manchester, they made me feel uncomfortable because they were perving at women on the street and saying how beautiful they are, and even just staring at women as they drive past. This was horribly sexist. Lastly, they did not speak any English and could not understand basic questions such as, "how tall is the van?". I repeated it several times, even using body language to ask, until I used Google Translate for him to understand. We ordered a large van that shouldn't have been over a certain height, but we got an even larger van which meant we could not fit the van in the parking space of the destination. They got irritated when we arrived that they could not fit the van in the parking area, making the move even longer, which was not our fault. They also didn't know basic numbers in English. When we got to the storage unit, I was amazed at how poor they were at arranging the items in. Obviously, you would start with the larger items first and stack the smaller items, but they started with the smaller items and didn't even bother stacking boxes on top of each other, which was really confusing. I would like to be compensated, at least for the entire deposit we initially made, as damage was done and this was not a nice experience at all. I am also unsure if I could trust the website moving forward because out of the several house moves I have done in my life, this was clearly the worst experience. I am also physically sick. I had visible back pain, and they kept making jokes about me being crippled and even forced me to carry some heavy items when we hired them to do so. That was unacceptable. To top it off, the company accused me of lying about the language barrier. I used very broken English as I am used to talking to foreigners, but even that proved to be difficult. You can call the driver yourself and see if you can have a regular conversation in English with them. Their response: "It seems there is a small problem with your statement: you complain they didn't understand English, then you mention they made jokes about you - to be honest, making jokes in a foreign languages require an above average language skill. As well you mentioned they was staring at women on the street and saying how beautiful they are, I also wonder how you could understand what they say, based on your previous statement." You can make jokes with body language e.g. - mimicking my movements, and they didn't use full sentences e.g. using words such as "beautiful", and it's quite obvious when they have their gaze set on women and tracking them with their eyes that you can interpret it.”

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Posted 3 years ago

“Driver didn’t show up!! Won’t use again!”

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Posted 3 years ago

“Very bad description of available vans”

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Posted 5 years ago

Quick Man and Van is rated 4.5 based on 148 reviews