Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Samsung S5 mini (gold) at the end of March. It said it was available on line. They took my order and payment. 2 weeks later I get an email saying it is not in stock and can they send me a black one instead. I agreed. Then another week later a very badly damaged Blue one appears! I am now struggling to get any response (other than automatic email responses) to resolve my issue. I cannot get through on the phone as it is always engaged. I think it is disgraceful that they can advertise one thing and then send you something completely different and in a bad condition. I am still awaiting resolution for this issue and will be posting bad reviews until someone contacts me to sort it out.”

Helpful Report

Posted 8 years ago

Hello Kate, We are sorry there was a delay in processing your order. We offered another colour as we could get this shipped to you sooner if you were happy to accept this.Our phone lines can get busy, however, if you email us on customersupport@quickmobilefix.com a member of the customer services will be able to assist you. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 8 years ago

“Very pleased with the phone I bought and communication whilst waiting for it. Thank you”

Helpful Report

Posted 8 years ago

Hello Stacey, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“For a phone in very good condition, i was offered a very poor trade in price”

Helpful Report

Posted 8 years ago

Good morning Nick, Unfortunately, the device we received was not in the condition you stated when you placed your order online, and we found various faults (screen scratched, small chip on the screen, home button scratched). You had the option to accept the payment, which you did, or get it sent back to you. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Prompt service and price as stated”

Helpful Report

Posted 8 years ago

Good mornning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I sent the mobile, QMF deposited the money, no mess, no fuss. Thanks QMF”

Helpful Report

Posted 8 years ago

Hello Paul, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I ordered an iphone 7 plus of this website nearly a month ago and still haven't received it . I email them every few days and I'm keep being told the device will be dispatched 'soon' . Very very disappointed as I bought it for my sisters birthday a month in advance and it hasn't arrived..”

Helpful Report

Posted 8 years ago

Hello Kinga, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. kind regards Quick Mobile Fix

Posted 8 years ago

“I bought an I phone 7 plus on the 3rd of March and still haven't received it. I have phoned them 20 odd times and they're always engaged, I got through once and was told I would have the phone after the Easter break .....guess what still nothing.I received an e mail on the 7th April that my device would be shipped no later than Tuesday and once again nowt. Please don't use this company its not worth the hassle”

Helpful Report

Posted 8 years ago

Hello Colin, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We will look into this for you, and do sincerely apologise for any inconvenience this may have caused. kind regards Quick Mobile Fix

Posted 8 years ago

“I bought a mobile under warranty and sent it back for repair over three weeks ago. It is still within the warranty period. It's a small fix the cover lens has come off the camera. Customer Service is impossible to get hold of, the phone line is constantly engaged and I have received spam circular emails in response to my questions asking where my phone has got to. I have bought several phones from Quick Fix over the years and been a loyal customer. I am not sure what has happened recently??? Or what is being done to fix my phone???!!!! I will be happy to change this review to a 5 if someone would please call me and tell me my phone is fixed and it is on it's way back to me.....”

Helpful Report

Posted 8 years ago

“- Worst customer service available. - Automated 'sorry' Emails. - No functioning phone line 'busy' / 'now closed' Any "Anonymous" reviews appear to have been published and replied to by QMF themselves to boost their 5star vs 1 star ratio, which is more time than they have for real customers. ID 153522 Date of purchase 06 march 2018 Product not as described, returned immediately and now (10 Apr) I have no replacement and a trail of promises without action. Anyone looking to use them - don't. Anyone that works there please answer the phone and explain yourselves, you have an email with my contact details available.”

Helpful Report

Posted 8 years ago

Good afternoon, I am very sorry you have not been able to get through to us on the phone. Our phones lines were down for maintenance, and are also very busy which is why you may experience a wait. It is up to our customers if they want to leave their review as anonymous or not. but we can assure you they are all real reviews. We take pride in replying to all of our reviews and look into each and every one of them. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. kind regards Quick Mobile Fix

Posted 8 years ago

“I was provided with a faulty handset and so returned it immediately. After 18 days of back and forth emails which consisted of them continuously advising me that there were going to be further delays in shipping out my replacement handset, I decided to cancel my order and request a refund. Although they respond to emails within 24 hours, they do not actually respond to the content of your email, rather they just respond with generic emails which state that they are experiencing delays. I am very disappointed with my experience.”

Helpful Report

Posted 8 years ago

Good afternoon Rebekah , We are sorry to hear you are unhappy with the service. I can confirm we emailed you yesterday, so please reply to this email. If you cannot see it, please check your junk/spam folder. Kind regards Quick Mobile Fix

Posted 8 years ago

“Very good item delivered as promised and looks as new.”

Helpful Report

Posted 8 years ago

Hello Charlie, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“ID156025 ordered and delivered but worse condition than described so sent back the phone delivered back to you 7:34am on 31/3/2018 i have tracking ref and proof of delivery - had email saying no record of phone been delivered even though Royal mail tracking shows it delivered back to qucikmobilefix offices ID 156473 ordered 22 march - still not delivered today 6th april at 17:19 I had an email on the 28 march at 08:59 by adam stating the phone would be dispatched no later than by the end of the week but still no phone delivered tried ringing but always engaged tried emails - only get an email back asking what is the problem from somebody different never the same person no one deals with the problems how do i get some service ??? - actually what i want is someone to actually deal with the problems instead of generic emails from different people asking me what the problem is I advise to avoid I have cancelled my order ID 156473 today and as I have not received the phone the refund should be immediate ?? Update 10 apr - new email at 08:17 this morning asking for a link to the upgrade phone i want so they can work out how much i need to pay - really??? Come on are you really that useless ???? 9 apr - still no refunds but had 2 emails today 1) saying will look into it 2) an hour later asking me for payment - for what - I'm cancelling not ordering another phone - really ???”

Helpful Report

Posted 8 years ago

Good afternoon, A member of the team emailed you today regarding your order, please replay at your earliest convenience so we can look into this further for you. Kind regards, Quick Mobile Fix

Posted 8 years ago

“I sent my iPhone 6s to quick mobile fix on 27/2/18 with a quote of £132.00 for selling it to them. It was in perfect condition complete with charger and headphones in the original box, with a printout of my order number and details so it was easily traceable back to me. When I had not heard from them, I checked the royal mail tracking site to see it was delivered to them on 28/2/18. So I emailed on the 13/3/18 to ask them to locate my device, to which they said they would let me know when they found it. Another week later, on 20/3/18 I phoned them and spoke to someone who said they had located my phone in the warehouse and would get it tested and send me a quote. Which they did for £80. So I asked for them to send the phone back to me as this was way too low for the condition of my phone. Upon receiving the phone, it WAS NOT MY PHONE! It was one in much poorer condition than mine with no box, charger or headphones! So basically I have had my phone stolen by this company who have probably sold it for a decent amount. I have tried to ring them for the past week but the line is always busy. I have also emailed with no response! Absolutely disgusting service and they should be reported for theft”

Helpful Report

Posted 8 years ago

Good afternoon Naomi, I can confirm we asked you for the IMEI number of the phone you have received back so we can confirm it is the phone you sent to us, but we have not heard back. Please provide us with this information and we will be more than happy to look into this for you. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Total joke, they take your money then nothing. No phone, no contact, no communication. Customer service line is always engaged so cannot speak to anyone. They do not answer your emails. If you want to be ripped off buy from Quick mobile fix.”

Helpful Report

Posted 8 years ago

Good afternoon Tracey, I am so sorry to hear this. We do aim to ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. Our phone lines have been done for maintenance and have also been very busy which is why you may have had to wait. We reply to all emails within 24 hours, so please check your junk/spam folder. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Great service all round.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“In no accounts buy a phone from these people. 7 weeks on i have paid £400 and have no phone! And no sign of when i will get one. Discussed with this surface.”

Helpful Report

Posted 8 years ago

Good afternoon Andrew, I can confirm you received your order 10 working days after you placed your order. Unfortunately, there was a problem with the device, so you sent it back to us to repair. Please email customersupport@quickmobilefix.com for an update. Kind regards, Quick Mobile Fix

Posted 8 years ago

“No fuss, no hassle, quick payment as promised. Fantastic, thank you!!”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Very quick delivery and phone was in excellent condition with not a scratch on it, very pleased”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Great quick service!”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I ordered an iPhone and had received it with a faulty battery. It was draining so quickly - from 100% full charge to going dead within 5 mins. I sent it back and had confirmation that they received it. But, I was kept waiting days for a replacement that in the end I got fed up and asked for a refund instead. I was told it would take 10-14 days. My payment was instant but yet refund takes 10-14 working days. Anyway, I requested refund on 19th March and I still haven't received my refund. It really is a ridiculous amount of time to wait. And the person below is right.. QMF only respond to the positive reviews!”

Helpful Report

Posted 8 years ago

Good afternoon, I'm very sorry to hear this. I can confirm you are due to be refunded today. Please note, it depends on your bank time-frame on how long it takes for the funds to drop back into this account. Kind regards, Quick Mobile Fix

Posted 8 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews