Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy, good value for money Definitely recommend”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Very simple process. Money took about a week to hit my account but worth the wait for the extra they pay in comparison to others.”

Helpful Report

Posted 8 years ago

Hello Matthew, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Very good. High amount for phone given quickly.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Easy to use service with good communication & fast payment for goods. Recommended.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“1 star only due to the fact you cant put "0" Absolute jokes and rip of merchants! Sent my phone through dpd next day delivery in original packaging plus wrapped in a load of bubble wrap, and into other packaging! Only for them to try and tell me my phone is broke and now offering me a pathetic amount! DO NOT SEND YOUR DEVICES IN TOO THESE PEOPLE THAT LIE AND RE SELL YOUR PHONE WITH MORE THAN ENOUGH PROFIT ON TOP OF THE FEE YOU RECIEVE OF THEM”

Helpful Report

Posted 8 years ago

Good morning Natalie, I can confirm we had to offer you less for your device as the device was not in the condition as stated when you checked it out. We found your device to have a scratched screen, and it is unlikely this happened in transit. If you'd like more information about the condition of your device, including a photograph, please email recycling@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Really poor service from this company, firstly when I made my purchase from their website I was advised the phone would be shipped within 24 hours. After a week I got an email saying due to their high QC controls the shipment had been delayed another 2 to 4 days. When I tried to cancel the order they suddenly shipped the product and said I could not cancel. so once I received it I returned it in person to their offices and waited for email confirmation they had received it. You therefore have expected me to have received my refund within a couple of days, they have advised they will take 10 to 14 days. What an absolute pill of very poor customer experience/journey. I would never use this firm for anything if I was you.”

Helpful Report

Posted 8 years ago

Hello Richard, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks. ur refund process is 10-14 days. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 8 years ago

“Quick service, great product. Would definitely use again.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“My phone arrived in good condition with charging lead and ear phones. Working well I am impressed by the efficiency of this company. Peter Ridler Alan's Taxis of Dawlish”

Helpful Report

Posted 8 years ago

Hello Peter, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I got a good price for my phones and the process was quite straightforward. The tracking system also worked well and was reassuring. Payment to my bank was efficient although it took a while to be completed”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Very quick, efficient service.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“As you will see below I have already posted a 1 star review. I am continuing to email the customer services team but have still had nothing apart from an automatic email response that is not addressing my specific requirements, and no one has called me to discuss my case as I have requested in each email as your phone lines are constantly engaged. The phone I have received is neither the one I ordered nor the one you said you were going to send me (because the one I ordered and PAID for was actually not available - after waiting for two weeks for you to tell me this). Why is it that someone can respond to all these reviews so quickly and yet when there are genuine complaints no one seems to be able to do anything about it. It is a shame as when my father first used this company he was raving about how good you were which is why I ordered from you. This has not been a good experience for me. Still a very un-happy customer.”

Helpful Report

Posted 8 years ago

Good afternoon Kate, I can confirm customer support have just tried to call you but you did not pick up. Please let us know the best time to contact you. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Sold as Unlocked!! Countless attempts to get unlocked ignored .Can't contact by phone or live chat. Emails keep asking what the issue is even though all information given in Email. Over a month later still trying to get Phone unlocked . Will never use this site again !!”

Helpful Report

Posted 8 years ago

Good afternoon Diana, I am very sorry to hear this. A member of customer support will be in touch with you regarding this. Kind regards, Quick Mobile Fix

Posted 8 years ago

“I placed and paid for my order on the 23rd March and still have not received my hand set after being told initially that it would be prioritised for delivery on day seven. I have given two extensions already. If I do not receive on this occasion I will be cancelling my order. Eeventhough they respond to my query I need my handset. Responding is not enough for me.”

Helpful Report

Posted 8 years ago

Hello Mary, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. kind regards Quick Mobile Fix

Posted 8 years ago

“No sign of repaired phone, no way of contacting to find put what is happening. Advertised live web chat and contact numbers do not work, and email responses are automated templates that do not answer your questions.... truly awful which is a shame as first time around the servicd was first class”

Helpful Report

Posted 8 years ago

Good afternoon Ashley, If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Delivery times not adhere. Waiting for phone over two weeks”

Helpful Report

Posted 8 years ago

Good morning, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 8 years ago

“I have used you many times. Excellent service normally everything returned within the week. Sadly this time it took over a fortnight with next to no information on the tracker page”

Helpful Report

Posted 8 years ago

Good afternoon Tina, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 8 years ago

“I sold an old phone to Quick Mobile Fix a S6 Edge and couldn't be happier with the service from start to finish would definitely use them again.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Extremely quick and efficient processing of handset check and payment.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“they provide a fantastic service and brought my mobile back following water damage.I thought the phone was a gonner but the guys had different ideas and made a full repair.GREAT service I cant rate them highly enough.”

Helpful Report

Posted 8 years ago

Hello Peter, Thank you for your review, we are so happy you are pleased with your repair and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Great prices ,good service”

Helpful Report

Posted 8 years ago

Hello Neil, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews