Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“I bought a IPhone in pristine condition. The phone arrived as promised. However I had technical issues with the phone as soon as I powered it up. I send the phone back for repair in its original packaging with all the additional items I bought the phone with. Battery charger, head phones, SIM card removing tool etc. After the repair, I received only the phone. Nothing else!! not even the IPhone box!! This indicates two things = You don't understand what customer service is and you don't have any control over your employees OR you know and you just don't care. I had bad feelings when I was making the purchase and I was right. It makes me fell even more angry because it is my fault. I should have never used a company of your kind. Very disappointed and will tell as many people as I can. Do you care? I don't think so! David Hodik”

Helpful Report

Posted 8 years ago

Hello David, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Bad Service, Do Not Use -”

Helpful Report

Posted 8 years ago

Good afternoon, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“I did buy a apple iPad from you I ordered a space grey one then you said I could have a sliver one then you sent me a galaxy iPhone instead of the iPad and backwards and forwards I managed to get my iPad in white I finally got what I won't”

Helpful Report

Posted 8 years ago

“DO NOT USE THIS COMPANY. First of all the communication is utterly appalling from Quick Mobile Fit and secondly sending the phone to this company in excellent condition in working order then trying to say the loudspeaker wasn’t working correctly which it is. Online I was offered £103 then it changed to £49. This company will stitch people up to make a quick buck. Avoid with all costs.”

Helpful Report

Posted 8 years ago

Good afternoon, We can confirm you were offered a lower price as there was a fault with your loudspeaker and the overall condition of the device was not as you stated. Your device will be sent back to you shortly. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Ipad sent for fixing. Company asked for confirmation of ipad passcode, I have provided this on several occasions but keep receiving an automated email requesting confirmation of the passcode. I have constantly tried to call the contact telephone number provided by the company 0208 5000308 and it is persistently engaged???!!!!! Very frustrating and concerning. I have now sent x2 emails requesting that they call me but am yet to hear anything! I do not want to receive another automated email, I would like the courtesy of someone calling me on the number I have provided in my emails.”

Helpful Report

Posted 8 years ago

Good afternoon, I can confirm that we have tried the email you have provided us with, but it is incorrect. Please email us any other passwords you believe it could be, so we can test your device. You can email us at customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Ordered a refurbished phone for my daughter for christmas. She used the phone for about 3 hours on 'Christmas day and then lines appeared on the screen and the phone could not be operated. Returned the phone to Quick Mobile Fix, It was repaired and returned, unfortunately the same problem arose a week or so later. Again we returned the phone under instruction from Q.M.F. This time they replaced the phone with a similar model. Now just after 2 months the battery has begun to swell and the screen has started to rise and come detached from the unit. I have tried to ring Q.M.F. numerous times but can never get through. The only way to contact them is via email. they have requested that I return the phone to them as before. Have lost all confidence in this company and would really like a full refund at this stage. I am so frustrated at this stage.”

Helpful Report

Posted 8 years ago

Hello Catherine, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Ordered an iPhone 7 128gb wishing to return it but can not get a return label emailed to me. It clearly states in the terms and conditions I should have received 1 in the confirmation email but never did. Phone number is useless always busy or just cuts off just get an automated email back saying about delivery and not as seeing my question. Will be taking to small claims if nobody send me my return label through email”

Helpful Report

Posted 8 years ago

“Refurbished iPhone 6 ordered 26.03.18 and payment taken immediately by Quick Fix Mobile with quoted 5 to 7 working days delivery. This is for my 12 year old daughter who saved all her birthday money to get a new phone. Today (16.04.18) we still have no phone, no update to order and more than 10 'standard' email replies from QFM (e.g. "Unfortunately, we have not yet dispatched your device. We can confirm that we will be dispatching your device as soon as we can."). Phone line is a farce - either busy or on hold for 10+ minutes - absolutely impossible to get hold of anyone. If I don't receive a useful reply that relates directly to my order and with a guaranteed delivery date I am going to contact the ombudsman and potentially the police if necessary.”

Helpful Report

Posted 8 years ago

Hello Ben, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Quick hassle free delivery and phone delivered in promised condition. Very satisfied”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“iPhone 6s in good condition battery not perfect but everything else good.”

Helpful Report

Posted 8 years ago

Hello Paul, Thank you for your review, we are so happy you are pleased with your order! Please contact us regarding the issue you're having with the battery. Kind regards, Quick Mobile Fix

Posted 8 years ago

“I like the phone its was the same as see online the only thing sad didn't come with charger that's ok”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! You can purchase a charger here > https://www.quickmobilefix.com/collections/mobile-phone-accessories-for-sale. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Quick service, quality repair”

Helpful Report

Posted 8 years ago

Hello Mandy, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Excellent phone i received and works well.thanks”

Helpful Report

Posted 8 years ago

Hello Bill, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Arrive ahead of schedule You home works great As close to looking like new you could expect, very minor scratches on the back easily put right with a case for the back of the phone for 3 quid.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“You fulfilled my order promptly with no fuss, providing the phone that I wanted at a competitive price. All is currently good with it.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Ordered phone nearly 4 weeks ago, money taken but no phone received. Customer service is non existent. Cannot get through on phone. Standard emails sent each time you complain, stating delivery will be in 2-4 days. Email then sent stating phone would be delivered the next day, followed by email an hour later to say it wouldn’t. Email sent saying phone has been delivered.....it hasn’t.”

Helpful Report

Posted 8 years ago

Good morning. I can confirm your order will be shipped today and delivered to you tomorrow. We have emailed you the tracking number. We are so sorry for the delay in shipping your order. Kind regards, Quick Mobile Fix

Posted 8 years ago

“What has happened? I have been very patient and been waiting four weeks now to receive a replacement for a faulty phone that was under warranty. These reviews are correct there's no reply on their phone line constantly engaged and there are lots of generic email responses. I genuinely wish they could sort themselves out because they used to be a great business to deal with, I've bought several phones from them over the years but I'm at my wits end with them right now. I have no option but to take legal action if I do not get a replacement phone by Monday. Come on Quick Mobile Fix sort this out.....”

Helpful Report

Posted 8 years ago

Good morning Lisa, So sorry to hear this. I can confirm your order was dispatched on 13.04.18 and we have emailed you the tracking number. Kind regards, Quick Mobile Fix

Posted 8 years ago

“The phone isn’t charging. It can be on charge using a proper Apple charger and will only be at 9% after ten hours. I would appreciate a new phone sent ASAP.”

Helpful Report

Posted 8 years ago

Good morning Lynne, We're sorry to hear this. Please check your emails as we have sent you reset instructions. Kind regards, Quick Mobile Fix

Posted 8 years ago

“This is the most disorganised mickey mouse company I have ever had to deal with online. My phone was ordered a month ago, they sent me a locked phone, it took them over a week to acknowledge it had been returned and I am still waiting for the replacement phone. Every single email is replied to with a vague 'sorry for your inconvenience' message and doesn't address the problem. It is IMPOSSIBLE to get through to their customer service line as it is always engaged. If you do manage to get through you are kept holding for ages and then no help is offered by the person you get to speak to. They just repeat over and over we are sorry for your inconvenience. This company shouldn't be allowed to trade. I am contacting the online retail ombudsman to lodge a complaint. If you are reading this review PLEASE don't use this company!!!”

Helpful Report

Posted 8 years ago

Good morning Sharon, I can confirm your device is due to be dispatched today. We're very sorry for this delay. Kind regards, Quick Mobile Fix

Posted 8 years ago

“I am very happy with QMF”

Helpful Report

Posted 8 years ago

Hello Jobby, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews