Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive my item, two months later still no item or refund”

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Posted 4 years ago

“Don’t trust this people they are scammers .Payed £-399 for iPhone X never received the phone/delivered to another address.Stay away keep your money.”

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Posted 4 years ago

“Quick enough to take the money 3 months later waiting for a refund”

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Posted 4 years ago

“Ordered a phone, it was broken. I sent it back to be fixed, it came back broken again so I’ve sent it back a second time to be replaced. I am now waiting for a new one and I’ve been waiting ages. I feel I should be given a cut of the cost back for all the hastle this business has caused me.”

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Posted 4 years ago

“The iPhone was dead on arrival, would not charge. 3 months later still waiting to get my card refunded. Something about Covid means they can not send my money back for another month, not the way to do business. Have used twice before without any issue but you only judge a company on how good they are when there is a issue. Rubbish.”

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Posted 4 years ago

“I got a refurbished phone and at first it was fine a little buggy but i didn't mind, within two months the phone now completely drains the battery whenever it connects to the internet. Completely useless”

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Posted 4 years ago

“Haven’t received it been over a month”

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Posted 4 years ago

“The whole process of buying a mobile phone from Quick mobile fix has been terrible. Paid £279.99 for an allegedly excellent condition iPhone 8, only for it to arrive faulty and not work (neither could connect to network and faulty on/off switch). I therefore notified QMF and requested a refund as was concerned re. having two faults with so much money paid. I kept receiving what appeared to be copy and paste emails about my phone being repaired and I kept replying that it was my right and choice to have a full refund. 11 weeks (!!!) after ordering the phone and paying the money, they still did not refund me. Kept having conflicting and repeated emails about the phone repair being complex and needing senior technicians, will take 5 more days etc. I continued to email and request my money explaining I would be contacting trading standards etc. Still they either do not respond or send an email a week or two later again talking about fixing the fault. In the end I contacted my bank (Halifax) who were amazing. I paid with my bank card and they said that the company were clearly in breach of their contract/customer service policy. My bank refunded me my money straight away and said that they would then retract the money from QMF. I've since spoken with others who have also had similar terrible experiences. Don't buy from them!!”

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Posted 4 years ago

“A disappointing experience ; a phone which had to be returned and a refund which took far too long to process.”

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Posted 4 years ago

“Stay away from this company. Purchased an iPhone, supposedly in pristine condition, has to return it twice, once because the battery was completely flat and secondly because the face recognition did not work. Having provided confirmation of return, they claim to have not received it and only offer a replacement, which I do not want, not do I need to accept.”

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Posted 4 years ago

“Still waiting on a refund since May. They can take money, but cannot refund. They have staff problems, banking problems and then changed refund policy, according to them. The latest promise for refund was 10th of August its come and gone and no refund, banking problems!!!! Next step, small claims court.”

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Posted 4 years ago

“Order ID 308319. Will be writing a review everyday until I get my refund. Ordered the phone 30/07/20. It still had not arrived by 08/08/20. I emailed to query and got a snotty reply so cancelled it. 19/08/20 still no refund. They state 14 days for a refund. I went to giffgaff bought paid for and received phone within 24 hours. Go to giffgaff avoid this company like the plague. Now told me middle of September. Con merchants”

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Posted 4 years ago

“Absolutely atrocious. Takes up to 10 days to deliver your phone (COVID is no excuse because all the other sellers do next day or 1-2 day delivery). Also, when the phone was received, the screen was a shoddy aftermarket screen with missing pixels, deadbspots, fuzzy lines and color inaccuracies. Pain in the ass to even try to get a refund, so don't even bother. Would not recommend. Look at all their negative reviews on Trust Pilot for reference.”

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Posted 4 years ago

“What can I say but please do yourself a favour and do not use this company. I really do not understand why they are still trading. Their customer support is below zero, their communication is even lower than below zero. Please do not use this company!!!”

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Posted 4 years ago

“Dreadful company DO NOT use this company.! still waiting for a refund after 10 weeks.”

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Posted 4 years ago

“Almost 8 weeks since I ordered a phone for my son’s birthday, his birthday has been and gone and still no phone, I keep emailing customer services and I keep being told it’ll be next week at the very latest! Had 3 phones off them in the past all in excellent condition but this is disgraceful and unacceptable!”

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Posted 4 years ago

“Can I give 0 star? This company is Sooooo disappointing Runaway people”

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Posted 4 years ago

“Absolutely appalling company - don’t touch them with a barge pole. Faulty phone sent end of June - still trying to obtain a refund. Bunch of crooks in my opinion.”

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Posted 4 years ago

“Do not buy a refurbished phone from this company ! The customer service is diabolical ! The item will take ages to arrive and they will give you all sorts of excuses as to why it’s delayed,then when you ask for a refund because you can’t wait any longer they will tell you it takes 14 days for a refund !! Look on trust pilot and Martin Lewis web site for reviews in this company .”

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Posted 4 years ago

“Terrible service. Still waiting for a refund after returning phone three and a half months ago. Currently chasing up the refund and contacted an ombudsman to sort this mess out. Do Not use this company !”

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Posted 4 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews