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Quick Mobile Fix Reviews

3.2 Rating 6,817 Reviews
55 %
of reviewers recommend Quick Mobile Fix
Company Reviews Questions Metrics
3.2
Based on 6,817 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Quick Mobile Fix 5 star review on 30th June 2023
Allan C Fucchs
Quick Mobile Fix 5 star review on 18th June 2023
Leroy C Fisher
Quick Mobile Fix 5 star review on 7th April 2023
Leanne C Dalley
Quick Mobile Fix 5 star review on 24th March 2023
Derrick O
Quick Mobile Fix 5 star review on 5th March 2023
Maxwell B Gomez
Quick Mobile Fix 5 star review on 5th March 2023
Maxwell B Gomez
Quick Mobile Fix 5 star review on 18th February 2023
Heather K Brown
4
Anonymous
Anonymous  // 01/01/2019
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Damien
Verified Reviewer
“Stay well away from these thieves. Ordered iphone which i never received. requested refund still waiting 9 weeks later, using the excuse of being short staffed. etc. wish i had read these reviews first. Do not do any business with this company. they don't exist. They should all be locked up.”
Helpful Report
Posted 3 years ago
Kelley
Verified Reviewer
“Warning⚠️ Scamming company thieves and liars!!! Been waiting over 2 weeks for my order of x2 iPhones and never been dispatched. Now to be told I’ve got to wait 14 working days for a refund! Absolute joke! They obviously don’t have the items to send out yet still says I stock on the website? 🤔 Reported to trading standards as doing some research they’ve had numerous complaints. Don’t waste your time and hard earned money with them!”
Helpful Report
Posted 3 years ago
Reuel
Unverified Reviewer
“very good phone quality, and good customer service”
Helpful Report
Posted 3 years ago
Reuel
Verified Reviewer
“very good phone quality and good customer service”
Helpful Report
Posted 3 years ago
Dissapointed - Obviously To Good To Be True
Verified Reviewer
“ordered phone with payment via Klarna and as soon as the first payment dissapeared from my pending payments I started chasing the phone and the only way is via email or the online contact form but all that does is generate an automated respose of your order will be dispatced within 7 - 10 working days your order is on the 11th day please accepte our sincere apologies. Your order is on the dispatch list to be sent in 3 - 5 working days. email with the tracking number will be sent when dispatched. And still nothing - stick to companies like CEX, Giff Gaff or a network provider for your refurbished phones!!!”
Helpful Report
Posted 3 years ago
Garry Merlin
Unverified Reviewer
“I ordered my phone never received it.I contacted them again and again and again got Forbed off every time.eventually I cancelled the order after a month tried for a refund never got it-from them.I contacted my card provider whom paid me back and they are now chasing it.quick mobile fix having a laugh what a joke”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“After sending me the wrong phone, then the correct phone which was faulty they then took 6 months and me informing them that I was escalating to small claims court that I got my money back. Have got phones from here for years, but never again”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Took well over a month to receive my phone. Asked for multiple updates and eventually a refund after it went weeks over their promised delivery dates. Was refused refund and told to just wait for the phone, although they apologised a lot nothing was done to resolve the situation. Phone finally arrived opened the packaging and a very strong smell of cigarettes was present.”
Helpful Report
Posted 3 years ago
Demis Sousa
Verified Reviewer
“Still waiting for my refund after my order was cancelled due to the phone never even being dispatched. Order placed on 5th September, on 12th October was finally told there was no phone to send to me, order cancelled and still haven't seen my money back. Order ID311407. Case with Resolver.co.uk, about to resort to a chargeback and seeking to complaint to Redbridge Trading Standards.”
Helpful Report
Posted 3 years ago
Belle
Verified Reviewer
“No phone despatched. Order cancelled and agreed to but no refund five months later. Do not use this company. I find the positive reviews here unconvincing.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Phone was excellent quality, will definitely be purchasing from again!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I sent my phone in for a repair under its warranty. Faulty microphone and touch screen. I was then told this fault was due to a swollen battery and that it needed replacing at a charge £150. I paid for for it and then there was another fault with the replacement battery and finally after 8 weeks I have my phone back still with a microphone fault and now a constant notification that the batter is not genuine. I am now waiting on a reply which I won't get for at least three days. Absolutely shocking service from a company I have used for many years.”
Helpful Report
Posted 3 years ago
Elizabeth
Unverified Reviewer
“4 months ago I ordered a phone, to date I have not received the phone and I cannot get a refund because of COVID - a company of thieves - DO NOT TRUST THEM WITH YOUR MONEY”
Helpful Report
Posted 3 years ago
Elizabeth
Verified Reviewer
“This company take your money - do not provide the phone and do not provide a refund - 4 months after the phone was ordered - no phone and no refund. Do not TRUST this company they are thieves.”
Helpful Report
Posted 3 years ago
Alex Smith
Verified Reviewer
“Terrible customer service. Ordered 2 refurbished iPhone 8s, got one 2 weeks after the order, then nothing despite numerous emails, awful responses from them. When I cancelled the order they then have the outright cheek to say their refund time is 14 days! Unbelievably bad service, do not use them, go elsewhere.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Just ordered my 5th phone from them. Very satisfied with their products.”
Helpful Report
Posted 3 years ago
Elizabeth McConnell
Verified Reviewer
“I ordered a phone on the 1st September, by the 24th September the phone had not arrived, I was advised that this was due Covid-19,no delivery date could be confirmed therefore I cancelled the order and was advised I would receive my refund within 14 days excluding weekends and bank holidays, 4 weeks later, I still had not received my refund, I contacted them again, and was advised it would be before or on the 20th November, the responses to emails are anything but friendly or helpful - that is when they do respond, it is now the 27th November and I still have not received my refund and no answer to my emails. Please do not trust this company with your money, I have now gone through my bank for the refund. This is by far the worst company I have ever dealt with for customer care and honest. There is no excuse for holding onto a customers money for 3 months, when their policy advises 14 days.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“3 months later... no phone no refund”
Helpful Report
Posted 3 years ago
Marie C
Verified Reviewer
“We will not be using this company again. We purchased a 'pristine' Iphone X at the end of August. It arrived mid October (should be 7 to 10 days). The microphone never worked. They reluctanctly accepted the return of the phone under the 14 day money back. Over 1 month on and we are still waiting for our money. They are now quoting at least one more month using as an excuse working from home. This is not acceptable to hold our cash for 4 months for a phone we did not have for 4 days.”
Helpful Report
Posted 3 years ago
Tim Sheppard
Verified Reviewer
“Dreadful company. Do not use them. Substandard repairs then months wait for refunds. These crooks should be shut down.”
Helpful Report
Posted 3 years ago
Quick Mobile Fix is rated 3.2 based on 6,817 reviews
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