Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone as described and price was good, dispatched within time promise. A query regarding the additional items (lead, sim tool, screen protector), was politely and promptly dealt with to my satisfaction.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone arrived earlier than expected, it was sold to me in good condition and I can confirm that it was in good condition. It works well and I am pleased with my purchase.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Will never use this company again. Sent my phone about four weeks ago, hoping to get it fixed as they offered a 24-48 hour service. Had to send several emails to no avail. Spoke to someone today informing me that the reason my phone has not been delivered is that they were waiting for the passcode. Never received that email. Need to have regulator body for mobile companies as they are offering a service they can not offer.”

Helpful Report

Posted 7 years ago

Hello, We do aim to repair within 24-48 hours although it's not a guarantee. It can depend on the repair that needs to be carried out and the damage on the device. You have been sent an email to explain that there's been a delay with receiving the parts in to complete the repairs. We sent an email on 15.06.18 requesting the 6 digit passcode. We apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Slight lack of communication so I was unaware what was happening when I sent my phone off. Money in account when told, overall good experience”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. You're very welcome. Kind regards, Quick Mobile Fix

Posted 7 years ago

“UPDATE...despite requests i never received any phone call however after threatening with Small claims court the phone did eventually arrive . I was told on a Friday afternoon that it had been dispatched so i expeced delivery on the Saturday this was also a lie. In fact what had happened was that it had been prepared for dispacth but it did not actually leave QMF with Royal Mail until Monday . To be totally fair it did arrive with me on Tuesday (thanks to decent service from Royal Mail ) and the quality and condition is indeed very good. So in terms of the actual product QMF did deliver something of high quality , they really need to sort out their customer service and communications with customers . Because of the poor service i find it impossible to recommend them”

Helpful Report

Posted 7 years ago

Hello Colin, We are very sorry to hear this. Although we do aim to dispatch within 5-7 working days, delays can occur due to quality control, however, we email customers to inform them if they have been affected so if you are unable to wait you can cancel your order. We apologise for any inconvenience caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“The problem I’ve had is the aftersales help, or rather the lack of it. When setting up the iPhone, I accidentally put in the wrong email address and now I am unable to complete the setting up of the phone. I can’t reset the email as the find my iPhone was still activated when it should have been cleared before resale. Quick mobile refuse to help and directed me to Apple and when I went to the Apple store and spoke to a manager there, they said that it is the resellers responsibility to correct as they won’t be able to. Now have an iPhone that can’t be used fully.”

Helpful Report

Posted 7 years ago

Hello Andrew, We are sorry to hear this, however, the phones we have in stock that we sell have no data on them as they are on its factory settings. We have had no correspondence from you about any issues, please do get in contact. Kind regards Quick Mobile Fix

Posted 7 years ago

“Order sent out fairly quickly considering we are in Spain. No problems with phone. Read reviews just lately and shocked at some. I have had no problem at all. Happy with everything.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Absolutely terrible customer service,I ordered and paid for a Iphone 6 two weeks ago today ,I've been chasing it up only to receive irrelevant templated emails,also when you try to call you never get through to anyone,i have requested a refund as im going on holiday tomorrow and need a phone now and they are still trying to send it even tho im going to have to buy one elsewhere as need it for my holiday,Absolutely fuming please everyone do yourselves a favour and avoid these absolute jokers at all costs!!”

Helpful Report

Posted 7 years ago

Hello Gary, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. A member of the team ha contacted you this morning. Please do get back to us ASAP Kind regards Quick Mobile Fix

Posted 7 years ago

“quick delivery and good product.”

Helpful Report

Posted 7 years ago

Hello Angus, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“First class service arrived on time very professional”

Helpful Report

Posted 7 years ago

Hello Bill, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Everything!!!!!!”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 7 years ago

“I ordered a iPhone 6 S refurbished o the 6 th of june and on the 19 th of june still have not received it. I have been unable to speak to anyone,they don’t answer the phone its constantly engaged, and I have emailed via the website chat and by email 4 times . I still get a standard non specific email reply. ON the tracking via my order id i see its being processed still. i have asked to cancel , or supply an alternative if not available , or have an ETA but still no use full answer. I am wondering reading other people review if this was a big mistake and i have just lost £209.00”

Helpful Report

Posted 7 years ago

Hello Alex, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your emails have been responded too. We do apologize for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I STILL HAVE NO RECEIVED MY PHONE BACK. Or any communication back from your shocking customer service team!! Is the only way I will receive my property back is by reporting you to TRADING STANDARDS? DO NOT USE THIS COMPANY.”

Helpful Report

Posted 7 years ago

Hello Kat, The condition of the phone is different to what you booked in this is why there was a reduced offer. You rejected the offer and your phone will be returned shortly. We will email you with your tracking number once your order has been shipped Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“I’ve purchased 2 phones in the last month and am very happy with the service , prices and speed of delivery”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with both your phones and our service. Kind regards, Quick Mobile Fi

Posted 7 years ago

“After cancelling my order I was advised my refund would be issued within 10-14 working days. Over two months later and still no refund. Quick Mobile Fix now claim their finance system changed and it will take another 14-28 days to issue the refund...so they will have had my money for 3-4 months in total. Absolutely appalling service. Avoid at all costs!”

Helpful Report

Posted 7 years ago

Hi, We are sorry you are not happy with our service and would like to apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Order not dispatched in time stated, various reasons given for this, replies to my emails were template and obviously not dealing with my queries. When i eventually realised my product wasn't being dispatched, receiving a refund was delayed, and again an effort on my behalf. Customer services line was constantly engaged, for over quite a few days, this appears common. Would not deal with Quick Mobile Fix again. Avoid at all costs!”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about this. Your feedback has been taken on board. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Got a great wee I-phone in great condition after dropping my old phone in the bath and having no insurance! Fraction of the price and although website states few scratches I can't find any it's like new!! So happy thank you”

Helpful Report

Posted 7 years ago

Hi Diane, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fi

Posted 7 years ago

“the phone was received in "pristine condition" as advertised”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind regards, Quick Mobile Fix

Posted 7 years ago

“Good value, quick service and the gadget was in perfect condition as described.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“My phone took very long for it to come but seems okay”

Helpful Report

Posted 7 years ago

Hi David, We are sorry that you were not 100% happy with our service. We do advise dispatch within 5-7 working days and our order was dispatched on the 7th day. Please be aware working days do not include bank holidays or weekends. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews