Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a refurbished IPhone on Monday the 11th of june and today is Monday the 18th the day before the end of their delivery time frame. I am livid and scared that I will not receive my order and lose my money but at the same time its insane how some people receive their order just 3 days after ordering and I might NOT even receive my order. This should not be happening and your company is obviously VERY disorganised. FIND MY ORDER AND SEND IT NOW PLEASE.”

Helpful Report

Posted 7 years ago

Good afternoon Hannah, Please be aware we do advise that orders will be dispatched within 5-7 working days. You ordered on the 11th, we have dispatched it today which is the 6th working day. Please check your email address for tracking information. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Had the wrong delivery address listed, noticed this and brought it to the attention of staff who told me it had been changed. Checked again and it hadn't. Takes a lot of emails to get even a tiny, nothing response and they never ever pick up the phone. I have asked for a refund and no response yet...”

Helpful Report

Posted 7 years ago

Good morning Katie, We are sorry to hear this. A member of our team has been in touch to resolve this issue. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Terrible customer service of you email them they always try to stall and when I asked for a refund they ignored the email I had to email them again and they asked why I wanted a refund just to waste more time.I’ll be contacting my credit card provider to sort this out if they continue to be useless or take legal action”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about this. A member of our team has been in touch this morning to resolve this issue. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“good quality and service, not 5 stars because it hasn’t been 30 days yet”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Good quality and good shipment!”

Helpful Report

Posted 7 years ago

Hi Francesco, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Spend a bit more money and go elsewhere. They state 24-48 hours for a repair online but it’s been 2 weeks now and I am still waiting. Their customer service is shockingly unhelpful and I am reptitively being told lies about when I should expect it. They should not be able to call themselves “QUICK” mobile fix. Absolute nightmare of a company.”

Helpful Report

Posted 7 years ago

Good Afternoon, We are sorry to hear about this. A member of our team has been in touch to resolve this issue. We apologise for the inconvenience this caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“I ordered a phone that never came. I cancelled but have been told they won't refund for 10 to 14 days. Cannot get through on phone. Have to send multiple emails to get a response. V. Poor”

Helpful Report

Posted 7 years ago

Hi, We are sorry you are not happy with our service. We do advise 10-14 days for refunds. We would like to apologise for the inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Worst customer service i have ever encountered from any company. 15 days after placing my order still not received anything and they refuse to give me a call to discuss despite multiple email requests and being supplied with a phone numbver which i have with me 24/7. I am now in the process of contacting the police, Trading Standards and the small claims courts to try and recover my money.”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear about this. I can confirm that your order has been dispatched, your tracking number should be valid by this afternoon. We apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“My phone was in excellent condition and customer service was excellent”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great quality phone, looks brand new. It did take 7 days to be dispatched but to be fair this is stated on the website. Once dispatched it arrived really quickly. Would recommend.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very happy”

Helpful Report

Posted 7 years ago

Hi David, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“DO NOT use this company . I went with them and not main competitor as I had had excellent service before .NOT this time ! I ordered a Samsung 7 nearly 5 WEEKS AGO . After many phone calls ( if you can get through ) and emails , two of which prioritised my orders and 3 that said my phone would be dispatched the next day ! It was clear that the phone was never in stock at the time of my order . After 5 weeks and explaining that I need this phone for an upcoming holiday I have now had 2 emails ,the first offering me a silver replacement ,the next day a white . I don't think they even know what is going on. I have now cancelled my order and expect my refund to processed ASAP ,unlike other reviews show ! Thank goodness I had purchased this phone using a credit card . Lousy service .DO NOT USE”

Helpful Report

Posted 7 years ago

“Product as described, very good condition and working order. One phone arrived in 2 days - excellent. However the other took longer than the specified 5 - 7 days and I had to chase this up rather than being informed of the delay and reassured that it was not lost - simply delayed.”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review, we are happy you are pleased with your order. Your feedback has been taken on board. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very very happy”

Helpful Report

Posted 7 years ago

Hello Jordan, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Avoid this company like the plague. I should have read the reviews from other dissatisfied customers but, to my regret, I didn’t. I ordered a reconditioned mobile phone from them, for which they debited my Credit Card immediately. Their website states that refurbished phones are dispatched 3-5 working days after payment is made, then delivered the next working day. The email I received with the order confirmation adjusted this by a couple of days, stating: that orders are dispatched within 5-7 working days, but they aim to dispatch quicker. When after 5 days I tried to check the progress of the order, they said that the 5 – 7 days was just an “aim” and not a commitment and that it would be dispatched “as soon as possible”. Finally, they did commit to a dispatch date, however the item was still not dispatched when they had promised. I then instructed them to cancel the order and refund my payment. At this point, they then made some excuses about why the delivery was delayed and tried to assure me that mine was the next one to be dispatched. When it still didn’t arrive, they asked for a further 7 working days to resolve it which I said was not acceptable and insisted the order was cancelled and my payment refunded. Finally, they acknowledged the order was cancelled, but said it would take a further 10 – 14 working days to refund the payment. Needless to say, I am still waiting for a refund. I am now progressing action through my Credit Card provider.”

Helpful Report

Posted 7 years ago

Hello Dave, We are very sorry to hear this. Although we do aim to dispatch within 5-7 working days, delays can occur due to quality control which is why your phone took a little longer. We have canceled your order and processed it for a refund which does take 10-14 working days as advised. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Good effecient service, Thank you Phil”

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Posted 7 years ago

Hello Phil, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I had a problem with the phone I bought which was all my fault but even so they helped me out and it’s fine now”

Helpful Report

Posted 7 years ago

Hello Robert, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I purchased a high quality refurbished mobile phone from QMF. I was pleasantly surprised at the quality of the item. Very clean. very few marks. Looks almost new. Many thanks”

Helpful Report

Posted 7 years ago

Hello Mike, Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered phone April 2nd and money taken April 3rd , took 3 weeks to send phone that didn’t work . Sent it back and they returned it in exactly the same condition. Asked for a refund and eventually promised refund but would take 10 to 15 working days . They have now had my money 10 weeks , during all this time not once have they answered the phone , sent countless e/mails and all they do is send generic replies . This is the worst company I have ever dealt with and can only advise people based on my experience to give this company a wide birth . My order number was ID159236”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear this. Although we do aim to dispatch within 5-7 working days, delays can occur due to quality control which is why your phone took a little longer. We have received your order back and processed it for a refund as requested. The funds will be in your account soon, We apologise for any inconvenience this may have caused. A member of your team will look into this to resolve this issue. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“I am starting to wonder if all the good reviews showing here are genuine and coming from customers who actually purchased an item or a service from this despicable company, because my experience was utterly different! I bought an IPhone 7 in pristine condition from the wide range of phones they had for sale online, I paid a hefty amount using my card, and waited, and waited, and waited. Kept checking the status of my order online and this appeared to be stuck on "processing". Processing what???? I'm unsure!!! So I got on the phone to the company, after listening to a busy tone for about 1 hour, and spoke to a (not a very helpful!) person who literally recited their terms of business as if he was reciting a very boring passage from a very boring book, almost yawning between words.... So I waited and waited and waited (still waiting!). On dispatch day (7 working days after I put my order through) I received an email asking me if I would be happy with a black IPhone 7 instead of the silver one I had initially purchased. I replied to say NO, cancelled my order and requested a full refund. I got a reply this morning on day 11, in which the same boring business terms were copied and pasted. Tried the phone again but, yes, you guessed it I had that very SOOTHING (not) busy tone!!!! Sent another email a moment ago requesting the cancellation of my order and a full refund. What is it going to take to get them to cancel my order and refund my £399.99???, I wonder!!!”

Helpful Report

Posted 7 years ago

Hello Renata, We ship orders within 5-7 working days, we are currently on the 6th working day for your order, however, you have requested a cancelation which has now been processed. Kind regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews