Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT use this company. They sent me a faulty device and once requested a refund they have not processed it one month later. I still do not have a working device and I also do not have a working phone as they promise. Very bad customer service. No response via email. Just an odd email to tell me to keep waiting. 23/1/2020 Very disappointed and my son still does not have a phone. I trusted the good reviews they have - do not trust the good reviews. I do not see how anyone is getting quick responses as I’ve emailed a number of times and each time they do not respond or there is a delayed response. Good luck if you decide to use this company and be prepared to be ripped off!”

Helpful Report

Posted 5 years ago

“DON'T TRUST THIS COMPANY WITH YOUR MONEY. I Ordered an iPhone on 2nd December 2019, it had not arrived a week later. I contacted Quick Mobile Fix, they apologised and asked me to wait 10 working days before contacting them again. I contacted them again on the 14th December and asked them to look into it, I had no reply. I contacted them again on the 17th and asked if I was going to receive my phone, if not could I have a refund. They replied saying I would get the phone in January. I cancelled the order and asked for a refund. I ordered a phone from Music Magpie which arrived the following day. I was told by quick Mobile Fix that I would have to wait 14 days for my refund. I contacted them again on the 11th January to ask where my refund was, no reply. I contacted them again on the 14th January asking again for ny refund and suggesting that I may have to take legal action. On the 20th January I received an email saying that they have arranged a refund to be sent at the end of the day on the 5th February. I have acknowledged this email and have also contacted Mastercard. They are following the case, but I now have to wait for the 5th February before they can take action on my behalf. They say that they have had a lot of complaints like this about Quick Mobile Fix. If I receive the refund on the 5th February they will have had my money for over two months. My reason for buying the phone, and I told Quick Mobile Fix about this, is to link it to my daughters epilepsy alarm, so that I am alerted when she experiences a seizure - I needed a phone quickly.”

Helpful Report

Posted 5 years ago

“Paid £500 for a phone and a week later no phone and no communication, big red flag when a company does not accept paypal.... Avoid!!!”

Helpful Report

Posted 5 years ago

“DON'T ORDER FROM THIS COMPANY!!!! think I've been completely ripped off! I ordered a phone on the 17/12 and was meant to have it within 7 working days, chased two weeks later and they said they will refund the money, I've sent 10 emails asking about my refund since and had no reply!!! Don't know how they can be trading, any good reviews are probably fake. I never write reviews but It's a horrible feeling being ripped so had to on this occasion -”

Helpful Report

Posted 5 years ago

“I purchased a phone from this company and never received the phone. When I sent an email to find out what happened to deliver. I was told there was a quality control issue. I asked for a refund has it was more than 7 days. I don't believe this company will give me a refund as they said I would have to wait a further 14 days which makes no sense as this was not my fault and I was not returning an item.”

Helpful Report

Posted 5 years ago

“purchased iphone and waited for week and no iphone delivered, cancelled order and was told that i would be refunded monies within 14 days. That was mid december and still on 21/01/2020 no refund issued. This company has no regard for its customers and would advise against any dealings,”

Helpful Report

Posted 5 years ago

“Bought pristine iphone 8 (arrived in original box and everything like new) for son with charger, earphones, issue with earphones not working, quick mobile sent new set within a few days. Great service, thanks.”

Helpful Report

Posted 5 years ago

“Very happy with my purchase. Fast delivery and great phone. Would highly recommend this company.”

Helpful Report

Posted 5 years ago

“Ordered a refurbished iPhone, arrived in the time stated and true to discription. Good communication through email.”

Helpful Report

Posted 5 years ago

“Fast and efficient service.”

Helpful Report

Posted 5 years ago

“Paid and cancelled an order on 11th December 19 , was told the refund would be 14 days , still have not received any money and the company are ignoring my emails now , avoid this company.”

Helpful Report

Posted 5 years ago

“I would definitely buy again, downside was it took almost 2 weeks to arrive from date of purchase but other than that all was fab.”

Helpful Report

Posted 5 years ago

“As described, posted on time, would buy again from this company, thank you”

Helpful Report

Posted 5 years ago

“Great no problems at all”

Helpful Report

Posted 5 years ago

“This company is a joke. I ordered a phone, changed my mind an cancelled within an hour. Said I would get a refund, that was a month ago. I email every day an nothing, no phone number to ring. Please avoid this company like the plague, they are scammers. Absolute joke”

Helpful Report

Posted 5 years ago

“Tried to have a phone delivered before Xmas, ordered in plenty of time. No comms from the company about delivery. It got so close to Xmas that I had to go buy from somewhere else. Asked for a refund. Have had to use Twitter, email and Facebook to try and get a response. It’s been 8 weeks and still no refund. I agree STAY AWAY. CUSTOMER SERVICE NON EXISTENT”

Helpful Report

Posted 5 years ago

“Recently purchased a refurnished iPhone 7 in pristine condition and although I was concerned about the length of the delivery lead-time in the run up to Christine I needn't have worried. Th phone arrived in time for Christmas and the condition was as described. Would definitely buy from QMF again in the future”

Helpful Report

Posted 5 years ago

“Avoid this company completely! Ordered IPhone 8+ back last Nov 19 and still not received phone or refund despite dozens of emails from me requesting a refund! I am now trying to get refund through my credit card company! They are clearly complete crooks do not use this website!”

Helpful Report

Posted 5 years ago

“Absolutely Avoid this company!!! I ordered a mobile for my son for Christmas back in early December and paid for in full! They said 7 working days for delivery. We are still waiting for the phone and still no refund to date!!!!”

Helpful Report

Posted 5 years ago

“Worst customer service I’ve had in over a decade. I ordered a refurbished iphone. They failed to deliver it in the specified timeframe and when I tried to cancel my order I found their customer service to be almost non existent. They won’t allow customers to call them; their chat service rarely works; they don’t respond to email in a timely manner; and their returns policy doesn’t meet the legal minimum requirement. They have failed to refund my money in a timely manner and I have had to seek a charge back from my credit card company.”

Helpful Report

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews