Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After originally ordering a phone on the 16th Aug it never arrived kept getting told it was delayed this went on for 5/6 weeks so I cancelled the order and requested a refund was told then it would take 14 working days to process it's now been 17 working days still no refund it's getting on to be 2 months next week since I parted with my money nearly £600 and not received phone or money back it's a joke will never use your company again”

Helpful Report

Posted 5 years ago

“MAKE YOUR OWN MIND UP - I THINK THE EMAIL CHAIN IS SUFFICIENT WARNING!! 4 Oct at 10:40 Hi Tony, Unfortunately due to high demand we are currently experiencing a delay of up to 1-2 weeks to be able to get your phone dispatched. I do apologise for this. Kind Regards Neil Customer Services Quick Mobile Fix 4 Oct at 13:28 Thank you for the update but I must have before the 15/10. If this is unachievable please advise so I can source elsewhere. Thank you 4 Oct at 13:55 Hi Tony Alternatively, if you do wish to cancel the order, please let us know via email All refunds are processed within 14 working days Kind Regards Customer Services Quick Mobile Fix 10 Oct at 12:21 Any further update available on my order please Regards Tony 11 Oct at 09:47 Hi Tonycampbell01 Unfortunately, there is a significant delay with the quality control checks and devices are due to be dispatched within 1-2 working weeks. Alternatively, you can cancel your order. However, be aware that our refund policy is 14 working days. Apologies for the delay and inconvenience caused. Kind Regards Customer Services Quick Mobile Fix 11 Oct at 12:20 You advised on the 4th of delays: So what is the realistic ETA? Not prepared to wait a further 14 days for a refund - this was a gift and I previously advised I must have by 16th Oct, very latest so are you able to expedite or must I initiate a chargeback? Thank you Hi Tonycampbell01 Unfortunately, there is a significant delay with the quality control checks and devices are due to be dispatched within 1-2 working weeks. Alternatively, you can cancel your order. However, be aware that our refund policy is 14 working days. Apologies for the delay and inconvenience caused. Kind Regards Iveta Customer Services Quick Mobile Fix 11 Oct at 12:34 Were you unable to read and address the specific points in my last email? Chargeback will be initiated by close of play today if you are not able to be more helpful! Thank you!”

Helpful Report

Posted 5 years ago

“Never got a answer to my e mails that helped no instruction with phone would not have ordered if I had known Your man came with wrong parcel then returned later with the REAL one How yo exist must be down to the many MUG here in Spain”

Helpful Report

Posted 5 years ago

Hi Brian - this is a complaint you need to take up with the Courier, rather than us as it's not our error. Thanks, QMF

Posted 5 years ago

“Based on my experience I have now reported this company to action fraud online. Don't use them”

Helpful Report

Posted 5 years ago

“Appalling service. Ordered a phone in August. No phone yet, two months later. No refund either. This company has not kept any of its promises. Don’t use them!”

Helpful Report

Posted 5 years ago

“Placed an order on the 13th of September as of the 1st of October not received phone no refund which they agreed to.They have still not returned my money so I’m now considering contacting my bank and also a CCJ do not buy from this company they are dreadful at customer service”

Helpful Report

Posted 5 years ago

“S T A Y | A W A Y Paid £600 for a phone and never received it, kept getting put off and put off then to get ignored They got me... save yourself...”

Helpful Report

Posted 5 years ago

“Took way too long to receive the phone. I thought it would be 2-3 days but it turned out to be over 2 weeks.”

Helpful Report

Posted 5 years ago

Hi Steve, we do state on our website that orders are dispatched within 7 - 10 working days. Thanks, QMF

Posted 5 years ago

“Rubbish company. Took weeks to deliver a simple phone. Will never use them again.”

Helpful Report

Posted 5 years ago

“don’t order scam paid over 500 for phone still don’t have it no answers to emails phone always under maintenance stay a way”

Helpful Report

Posted 5 years ago

“I waited for almost one month for the phone to arrive at end I decided to cancel my order. Now I'm currently waiting for a refund from them. I don't think I will get my money any time soon. Don't buy from them, just as much as you can try and get a new iPhone, if this isn't possible try buying directly from somebody that wants to sell their old iPhone.”

Helpful Report

Posted 5 years ago

“Terrible Company. Sent out an ipad with a faulty screen. Went backwards and forwards with them for months, could not get a response for weeks on end. Finally took the device and got the screen replaced elsewhere at a cost of £70. Apparently the device was damaged in transit. No effort at all to resolve”

Helpful Report

Posted 5 years ago

“DO NOT USE!!! THEY ARE LIARS AND THEY ARE PROMISING TO DELIVER YOUR PHONE TO BUT THEY ARE JUST KEEP POSTPONING YOU!!! I EMAILED THEM EVERY DAY AND STILL HAVEN'T GOT MY PHONE OR MY MONEY AFTER MORE THAN A MONTH!!!!!! WHEN I ORDERED THE PHONE I'VE GOT AN EMAIL WHERE IT SAID THAT I WILL HAVE MY PHONE IN A WEEK. STILL WAITING FOR A PHONE, FOR THE MONEY OR AT LEAST FOR THEIR REPLY!!!”

Helpful Report

Posted 5 years ago

“Ordered phone on 30th Aug, still not received it asked for a refund on 22nd Sep and they have not replied. Absolutely shocking service, take your money but don't give it back. I can't believe I fell for what it said on website. Ordered another phone from Amazon on Sun 22nd came on Tues 24th. 😠😠😠”

Helpful Report

Posted 5 years ago

“Terrible service all round. Very little information provided initially as to when the phone would actually arrive. Once it eventually did it was faulty, and having been returned for a full refund over two weeks ago I am yet to receive my money back - which they have confirmed has been received. I hope I won’t have to chase this up too many more times, but expect that I will, before I get my money back. Save yourself the hassle and buy from someone else.”

Helpful Report

Posted 5 years ago

“I wish I had read the reviews before ordering. Absolutely disgusted with the customer service revived. Still no phone despite ordering on the 8th September. Was told to allow an additional 4 days, I have done....surprise surprise still no phone!!!!!”

Helpful Report

Posted 5 years ago

“Paid over £600 to this company for an iPhone 8 for me and a 7 for my son. Money was taken on 6th September...still no phones but an email to say they are having problems with their quality control department. Promised dispatch 24th to 25th September. Not convinced and will be contacting get my bank for a funds dispute claim as they are not, surprise surprise, getting back about a refund. Disappointed as I have used them before.”

Helpful Report

Posted 5 years ago

“Terrible customer service. Had I have had a better service, I could have claimed off the courier for a device damaged in transit. QMF took so long to assist the 30 day window passed and I had to pay for a new screen. DO NOT USE”

Helpful Report

Posted 5 years ago

“Extremely horrible experience been waiting over 3 weeks for my phone and it’s still not arrived I have been on google to check reviews & other customers are in the similar position they have been passed on to trading agency to be looked at AVOID THIS COMPANY before you buy please check reviews as a lot of people are in similar position !!!!”

Helpful Report

Posted 5 years ago

“These people are absolute crooks - AVOID. Ordered a phone. Waited 5 weeks for a "5-10 day" delivery. Phone died after 5 weeks. Sent back. 5 weeks later, after a lot of hassling from me, they tell me I need a new phone at a cost of £150. The phone I sent back had NO screen damage and was covered by a 1 year warranty. These guys are totally our to steal your money in my opinion.”

Helpful Report

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews