QUICKPLAY USA Reviews

Name: QUICKPLAY USA
Address: 2398 Walsh Ave, Santa Clara, California
Rating: 4.53

4.5 Rating 248 Reviews

89 %

of reviewers recommend QUICKPLAY USA

Company Reviews

Product Reviews

Metrics

4.5

Based on 248 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

QUICKPLAY USA 5 star review on 13th June 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn’t know how to review as my order still hasn’t arrived.”

Helpful Report

Posted 4 months ago

“Terrible customer service + the new warranty on the new goals as explained by the rep via email is bad business, compared to your policies before.”

Helpful Report

Posted 6 months ago

“The worse experience, you better purchase from Amazon. They never send me status or updates on the delivery, when I was inquiring the package showed up on my door. The shipping cost was overvalued. I opened the goal and noticed that it does not fit my program so I thought of returning it. When trying to process a return I learned that the return is only allowed on unopened products.”

Helpful Report

Posted 8 months ago

“If I could give no stars, I would. This company is the worst to deal with. I received a goal that was missing four critical parts. Not nuts and bolts. Entire crossbars, stabilizing plates and joints - missing. When I reached out I received poor communication, at best, and no sense of urgency to resolve my complete lack of a product. I would not recommend purchasing from QUICKPLAY. Save your time, money, and patience. You’re better off trying to make your own goal.”

Helpful Report

Posted 9 months ago

“I am very disappointed with the shipping of our product. The estimated time of delivery provided on your site, 3-5 days, was greatly underestimated. Furthermore, the product was not unable to be tracked for several days.”

Helpful Report

Posted 9 months ago

“Order 11348 damaged”

Helpful Report

Posted 10 months ago

“I am not happy. My son opened his gift so excited to put it together and start playing immediately to have a dirty, scratched, mangled net item sent to us. He is 10 and very sad. He takes great pride in his items and to have a gift that is used was very upsetting to him.”

Helpful Report

Posted 10 months ago

“Wish we could review the goal properly, but it hasn’t arrived yet. Our order was broken in two- one the target net that arrived within a few days and then the 12 x 6 goal which is still pending. Customer Service has been very challenging.”

Helpful Report

Posted 10 months ago

“Do not buy from this company. We are non-profit and ended up buying the wrong product. We asked if we could return or make an exchange. They flat out refused. They are very unflexible and would never buy from them again. They also sell it on Amazon. I wish I would have bought it there, so I could return it. Never again.”

Helpful Report

Posted 1 year ago

“Ready bad I don’t receive my goals at this time.”

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Posted 1 year ago

“Never received my item and don’t believe I will at this point, any email contact gives me a pre made response. Very disappointed”

Helpful Report

Posted 1 year ago

“I received a damage goal that can't be assembled. I have reached out twice to customer service (providing my order # and pictures). My first attempt was 1 day after delivery. It is now 5 days after my first message. I shave not received a response.”

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Posted 1 year ago

“I have not received the goal i ordered since September 21st 2021. Today is October 9th 2021 already.”

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Posted 2 years ago

“Came in a box missing one of the small plastic pegs that secures the net to the front leg. Only came with one piece. Kid has been crying and upset as he has not been able to use it Due to this. I have photos but could not upload.”

Helpful Report

Posted 2 years ago

hi I am sorry to hear this has happened. Please can you email us.sales@quickplaysport.com with the photos and the explanation. Regards QuickPlay.

Posted 2 years ago

“Goal supports broke right away.”

Helpful Report

Posted 3 years ago

Hi, Thank you for sending in this review and notifying us of these issues. We are very sorry to hear that you have had a problem with one of our products. This isn't our usual standard that is why all QUICKPLAY Sport products come with a 2 year parts warranty, so we can happily send any necessary replacement parts. Please email me on us.sales@quickplaysport.com and we can resolve this issue for you. If you have any more questions regarding this, or anything else then please let us know. Kind regards, Sam @ QUICKPLAY

Posted 3 years ago

QUICKPLAY USA is rated 4.5 based on 248 reviews