QUICKPLAY USA Reviews

Name: QUICKPLAY USA
Address: 2398 Walsh Ave, Santa Clara, California
Rating: 4.53

4.5 Rating 248 Reviews

89 %

of reviewers recommend QUICKPLAY USA

Company Reviews

Product Reviews

Metrics

4.5

Based on 248 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

QUICKPLAY USA 5 star review on 13th June 2023

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with soccer goal we received and our son loves it. The instructions aren't great but the videos are pretty helpful and goes smooth once you figure it out. However, extremely disappointed with the customer service. They take FOREVER to respond and even the simplest questions are met with confusing responses and they do not put the customer first. I tried to exchange our goal for a bigger one (same price) after one day of using it and was ignored for a week. Then when they finally got back to me it was a solid no with no options. Pretty disappointing to say the least. How was I to know it was going to be too small until I put it up and then once I put it up, I can't return. Would not purchase again.”

Helpful Report

Posted 8 months ago

“The replacement part I needed for the frame is no longer supplied it seems. This is an incredibly popular model, disappointing to not be able to get a replacement support pipe. Also, the replacement net was fine but it didnt come with the little red clips like the original one did? That also was disappointing.”

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Posted 8 months ago

“I didnt get complete order”

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Posted 8 months ago

“Received wrong frame on soccer goal. 18.5 ft net was correct. 16 ft frame was not. Have contacted customer service, no reply.”

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Posted 10 months ago

“Ordered a replacement pole for a Kickster but received the wrong size. Each request to customer service requires a additional step. Pictures first, then measurements.”

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Posted 11 months ago

“My order #100002960, Kickster Academy Ultra-Portable Soccer Goal 12 x 6', has the issues, 1, The base frame is bent 2, One push button was missed. Can I return this order? Thanks Yitong”

Helpful Report

Posted 3 years ago

Hi, Thank you for contacting QUICKPLAY. I hope you are well. We are very sorry to hear that you have had a problem with one of our products. This isn't our usual standard that is why all QUICKPLAY Sport products come with a 2 year parts warranty, so we can happily send any necessary replacement parts. If possible, please contact us on us.sales@quickplaysport.com , if you are able to send photos we can then correctly identify the right replacement part or product to send to you. As soon as we receive these, we can arrange for a new part to be sent to you as soon as possible. If you have any more questions regarding this, or anything else then please let us know. Kind regards, Sam @ QUICKPLAY

Posted 3 years ago

“I should have ordered off of Amazon, ordered directly from the site on the 7th. Item arrived on the 19th. Very slow shipping.”

Helpful Report

Posted 3 years ago

Hi, We are sorry to read your review that your order took longer than expected to arrive, this is not the normal level of service we expect to provide our customers. Unfortunately, as with many businesses we have been severely affected by Covid-19, which has resulted in reduced capacity in our warehouse and slower shipping times by our couriers. We attempted to make customers aware of this on our website and noted on all product pages that we can't guarantee delivery dates at the time you orders. Now restrictions are being lifted we are getting back to our usual fast shipping times. Thanks for your patience and I hope you enjoy your product. Allen Founder @ QUICKPLAY

Posted 3 years ago

QUICKPLAY USA is rated 4.5 based on 248 reviews