“The radiator I ordered came to me broken.
After reviewing the damage
Radiator Now Is sending a new Radiator to me they corrected the issue in a very timely manner.”
Hello,
Apologize for the condition in which you received the radiator. Seems like it was damaged in shipping. We will be in touch tomorrow when we open at 8 PST and resolve this asap.
Thanks,
Roger
Hello,
Sorry about the package being open. Rest assured it does not leave our warehouse that way. It is something that has happened during shipping. Glad the radiator is okay. Let us know if you have any questions.
Thanks,
Roger
“Ordered a radiator late morning and received a call early afternoon from them to confirm a specific question on my order. No up-sale, just to confirm as my truck could have had a few different versions.
Great service and it arrived in 4 days.”
“After an issue with the first radiator I ordered, customer service took care of the issue and had another delivered within a week. Top notch customer service.”
Hello,
Extremely sorry about the problem you have encountered. Rest assured the CSF radiator we have sent you is one of the best in the industry. It is possible the radiator could have been damaged with a hairline crack in shipping. We have been around for 32 years and focus on nothing but the best products. Someone from customer service will contact you tomorrow and we shall try and address this to your satisfaction.
Thanks,
Roger
