“We have been anticipating the delivery of this radiator for an entire week. It was supposed to be delivered on Wednesday and it got stuck in California, Arizona then Amarillo Texas. At 3:15 on Wednesday it still said it was going to be delivered here in Newton Kansas. My husband took out the old radiator and has been anticipating the delivery so he could get it installed and get back on the road. So Thursday at 3:52 a.m. it managed to be located in Edgerton Kansas up by Kansas City at least 3 hours away and is still effing there! I don't understand what the hell happened here. Fed Ex should report why it got stuck there. Wreck, or whatever, we deserve to know why and a possible when. This is so frustrating my husband is fit to be tied.
We had posted this review on Friday and when they seen the review they got very responsive and took care of the issue they tagged the shipment or whatever and so we got it delivered Sunday by 1:00 p.m. and my husband had installed by 1:30 before the storm came in. Just in the nick of time. So when they asked me to modify my review I told them I would because it wasn't their fault that FedEx failed us. They did their best. Fed Ex flopped out in Kansas City area and we couldn't even see where the package was from Friday to Sunday. So that was a big FedEx mess. They are on the naughty list this month. Tee-hee”
“Excellent customer service. I got a call asking me what size of core I had before they shipped out the one that I ordered. It helped me out so I wouldn’t have to send the other one back. I would definitely recommend using radiator now.”
“I rarely give a review, but the customer service was superb! Thus I will make an exception.
A rep from the company called me and confirmed the specifics of the radiator - in order to save both myself and the company the need to send back a wrong order and delay arrival of the correct unit.
The unit was shipped quickly and is of quality construction.
This is a company you can trust and I will use again if ever needed.”
