Regency Knights Reviews

Name: Regency Knights
Rating: 4.59

4.6 Rating 157 Reviews

90 %

of reviewers recommend Regency Knights

Company Reviews

Metrics

4.6

Based on 157 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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regencyknights.com.au

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Regency Knights 5 star review on 24th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regency Knights were excellent on most aspects of the job - as ever, they were reliable, punctual, and generally very careful with the work. There was just one issue where we thought you could have done better: the plantation shutters in the bathroom look good when they're closed. However, when they're open the gap between the shutter frame and the window is unsightly. This gap should have been better covered by additional timber strips when the shutters were installed. Otherwise very happy with the work.”

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Posted 6 months ago

“Our vertical blinds were installed slightly a year ago and the metal chain for one of the blind broke. When I went to the showroom about a week ago and the sales people/consultants could not help or show how I could fix it. Instead I was told that Regency could send one of its installer to fix it and that will cost more than $100. I was not happy at all.”

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Posted 3 years ago

“Item was not installed first booking. Second attempt we had to accept and have installed incorrectly sized curtain as we had no more time to waste and were no longer in the state. Curtain is 20cm too long. $1100 for a custom curtain that took 4 months to install. Very unhappy with service.”

Helpful Report

Posted 3 years ago

Dear Ester Thank you for taking the time to detail your concerns. RE: Curtain was not installed on the first installation The first installation was booked on 10 March 2020. Our installers attended your home as scheduled and found that no one was at home. Because of this, our Showroom team then had to rebook the installation for 23 March 2020, and the installation was completed on that day. Unfortunately, we couldn’t do it any earlier, as our installation team already committed to other clients as scheduled. RE: Curtain is 20cm too long Yes, we accept it was a mistake at our end and we would like to fix it without any cost to you. I understand you were moving interstate, and time constraints prevented us from doing any alterations. The returned installation form has been accepted and signed off by Chelsea, with a note indicating the curtains were too long, and you were happy to correct this yourselves. If this has now changed, we will be happy to make this adjustment for you. I will personally contact you to discuss this option. RE: Curtain took 4 months to install The original order was placed on December 23. We explained at the time that suppliers are closed during the Christmas /New Year period and this means that a usual turnaround time of 6 weeks would be closer to 10 weeks. You were happy to proceed with that. If the first installation had taken place as arranged, the time between ordering and installation would have been 10 weeks, as originally estimated. Nonetheless, we apologise for the inconveniences. I look forward to discussing this with you soon. Martin Smith (Owner)

Posted 3 years ago

Regency Knights is rated 4.6 based on 157 reviews