Regency Knights Reviews

Name: Regency Knights
Rating: 4.59

4.6 Rating 158 Reviews

90 %

of reviewers recommend Regency Knights

Company Reviews

Metrics

4.6

Based on 158 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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regencyknights.com.au

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Regency Knights 5 star review on 24th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered some curtains from Regency but when they arrived I thought they looked much lighter than the sample. I went back to check the photos I had taken and realised the fabric was back to front. I contacted Regency and it turned out that the fabric was reversible. However at no stage did they tell me this and at no stage did they confirm which side I wanted. While they initially seemed willing to work with me to correct the issue (anyone with a 13 month old keen to be without window coverings in their bedroom for a week?) they then stopped responding. When I followed up a month later they did a complete 180. They claimed that the 'curtains had been made to the specifications' and that if I 'would like it to be the opposite way' they could re make the curtains. At our expense. Completely frustrated and disheartened by the turn around in customer service attitude and the unwillingness to work with me to find a solution. How was I meant to know the fabric was reversible if the 'experts' didn't even know? I don't feel like I deserve to be treated so cruely when it was their error. The curtains themselves are well made but absolutely not what I would have ordered and now I'm stuck with having to accept them or pay for them twice. I wish I had gone with another company. Be very careful with what you order. Now watch as they try to negate my review by discrediting me in their response. If you see a company attacking negative reviews by criticising the dissatisfied customer that should give you a strong indicator of their customer service values.”

Helpful Report

Posted 1 year ago

“Item was not installed first booking. Second attempt we had to accept and have installed incorrectly sized curtain as we had no more time to waste and were no longer in the state. Curtain is 20cm too long. $1100 for a custom curtain that took 4 months to install. Very unhappy with service.”

Helpful Report

Posted 3 years ago

Dear Ester Thank you for taking the time to detail your concerns. RE: Curtain was not installed on the first installation The first installation was booked on 10 March 2020. Our installers attended your home as scheduled and found that no one was at home. Because of this, our Showroom team then had to rebook the installation for 23 March 2020, and the installation was completed on that day. Unfortunately, we couldn’t do it any earlier, as our installation team already committed to other clients as scheduled. RE: Curtain is 20cm too long Yes, we accept it was a mistake at our end and we would like to fix it without any cost to you. I understand you were moving interstate, and time constraints prevented us from doing any alterations. The returned installation form has been accepted and signed off by Chelsea, with a note indicating the curtains were too long, and you were happy to correct this yourselves. If this has now changed, we will be happy to make this adjustment for you. I will personally contact you to discuss this option. RE: Curtain took 4 months to install The original order was placed on December 23. We explained at the time that suppliers are closed during the Christmas /New Year period and this means that a usual turnaround time of 6 weeks would be closer to 10 weeks. You were happy to proceed with that. If the first installation had taken place as arranged, the time between ordering and installation would have been 10 weeks, as originally estimated. Nonetheless, we apologise for the inconveniences. I look forward to discussing this with you soon. Martin Smith (Owner)

Posted 3 years ago

“I refer to my email 14/10/19 to Serena Martin and Sales. It would be unfortunate if I am forced to take my complaint to a higher level due to lack of response from RegencyKnights. Ann Chan (Job 23889)”

Helpful Report

Posted 4 years ago

Regency Knights is rated 4.6 based on 158 reviews