“Visited Cambridge branch yesterday but I couldn’t buy anything because Reiss doesn’t stock the average size of English women, 16. The assistant had a very dismissive & arrogant attitude - I left feeling like a leper, all in all a horrible experience. I would never ever return even if they did stock my size.”
“Purchase a bikini and realized 2 weeks later that it was an Xs top and bottom S
Cut tags and trow away receipt
Called Brent Cross to see if I could bring it back for a size S exchange
Really lovely ladies assisted me and put one size S on side to try to see it feel better
Went the next day with my XS top bikini to try S
Couldn’t find full transaction but she did due to date I remember check my card details!
Done all sorted with the right size!
Really impressed with the service
Thank you so much that now I will enjoy my full bikini on my holidays
Much appreciated for a simple and efficient service”
“Ordered $140 shoes. Shoes arrived with holes in them and nasty feet debris and imprints inside as if they had been worn many times. How can any employee do this to customers? The person that packed the shoes must have seen the holes and nasty imprints but chose to pack the shoes anyways. Shame to Reisd. I will be asking for a full refund”
“The quality of clothes is great: the cloth is carefully chosen and the handwork is fabulous. I especially like the design: fashion and elegant for work.”
“Great customer service at your London Liverpool Street store. I was en route to a wedding and they had a wonderful selection of clutches and bags to choose from. The staff were so nice and made the shopping experience very fun. Thank you!”
“Much as I love the clothes in Reiss, the returns policy has to be the absolute worst. I ordered several items online and when they didn't fit correctly, I had to pay for the return. It cost me £16 !!! I will never buy from them again - I shop mostly online as I live in a very rural area far from any decent stores. Other retailers do not charge for returns - I will not be buying from Reiss online again - Ridiculous.”
“I love shopping at Reiss, but find it upsetting when I pay over £100 for a dress and then it goes on sale a few weeks later for much cheaper. They seem to do this a lot and it makes me not want to ever pay full price. I've learned to wait for the dress or top I want to go on sale so that I don't waste money, but that increases the likelihood of a ton of other people wearing the same thing. Overall the service is good and items come in good condition.”
