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Repaircare Reviews

1.5 Rating 231 Reviews
11 %
of reviewers recommend Repaircare
1.5
Based on 231 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 7%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Read Repaircare Reviews
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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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i have been waiting 12 weeks now for the job to be completed. They are unreliable, inefficient and incompetent . Kept trying to fob me off with with excuses like "the engineer couldn't find your house" or "they attended and nobody was in " "they left a note saying could not get in to the property" - all rubbish I have never had a note left and have been in all day on all of the 5 appointments that have supposedly been made !!!! - DO NOT USE THIS COMPANY KEEP WELL CLEAR IT WILL END IN TEARS
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Posted 7 years ago
I want to give a zero star review but cannot. Engineer failed to on the day. Engineer failed to phone to say he wasn't turning up. Company failed to follow up on my call promising to track down my engineer. However the company did bill me for a repair that it never carried out. I think we call that fraud! Be warned, do not consider using this company.
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Posted 8 years ago
Do not use this company, the whole experience was appalling and customer service shocking! Just as I was re-doing my kitchen the dishwasher broke, the only appliance I had not replaced. An engineer visited twice, first time to assess with no issues, second time the dishwasher was not put back properly (it was 1st time round) and damaged was done to brand new plynths. Asked numerous times for a manager to come back to me, and in the end basically it was all blamed on me and as I had 'no proof of pin head damage', actually the damage was bigger than that. So Repaircare had been paid, their contractor had been paid and it cost me the dishwasher repair and the cost to fix what they did! Customers are definitely not this company's priority.
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Posted 8 years ago
Unbelievably bad service So. After three visits from an engineer who kept on ordering the wrong parts over three months. £20 spent on calls trying to contact Repaircare because they have a premium rate phoneline. Then finally they state I had been visited by an engineer who decided the cooker was un-mendable. . . when I KNOW the spares are available (I checked online). Plus they LIED as the engineer did not visit on the date they stated, because were actually on holiday at the time! The parts needed are a) a thermostat and b) an element. The costs are well within the £139 I paid for the repair. . . so it IS economical to repair it. A total shambles from end to end and I STILL can't even get a refund because every time I call I cannot get through, even after waiting for over 30 mins on a premium line and two emails asking for a resolution. Avoid, avoid, AVOID! I'd say, use a local repair person instead who at least might care about their customers.
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Posted 8 years ago
Firstly they did not turn up on day said, rang at about 10.00 that day to say they had not ordered the parts (even though i had booked it 3 weeks prior), i tried to call but they never answer the phone. 10 days later engineer calls to ask if can do "Now" fortunately i was home that day - turns up fixes 4 out of the 5 small fixes however the biggest problem - my oven door front glass panel had slippped - they had ordered the wrong panel !!!! said would be back in 3 - 4 days with the correct one - Not seen since - we are now 3 weeks later, i get a call from the office saying that i have booked a new job to be done (i think they were about to ask for a payment) i told them that the orig. job has not been completed - said would investigate and come straight back to me ........ That was 2 hours ago - I am afraid i do not have anything good to say about this company.
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Posted 8 years ago
advertising fixed price repair for dishwasher , guy turns up , needs heating element then goes , no further contact until I phone to see whats happening , girl said parts to expensive so they wont bother fixing it , still not seen money back into my account !! now going to find a reliable local guy to fix it .
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Posted 8 years ago
Avoid! Absolutely unacceptable Absolutely unacceptable. RepairCare were called, took payment and engineer came and did not have parts, and RepairCare then failed to engage or bother coming back. So an older customer was left without a fridge freezer for 13 days with no contact. All done via phone and they purport to rely on online Ts&Cs. Cannot believe LG allow their brand to be damaged by RepairCare. DO NOT USE!
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Posted 8 years ago
Avoid! Absolutely unacceptable Absolutely unacceptable. RepairCare were called, took payment and engineer came and did not have parts, and RepairCare then failed to engage or bother coming back. So an older customer was left without a fridge freezer for 13 days with no contact. All done via phone and they purport to rely on online Ts&Cs. Cannot believe LG allow their brand to be damaged by RepairCare. DO NOT USE!
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Posted 8 years ago
They did nothing to my oven and every day I chase them and I am promised a call back it never comes - no sign yet of a refund - if you like throwing money away by all means use them
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Posted 8 years ago
I booked to have my oven repaired (it wasn't getting up to heat/ staying hot) in November 2016. The first visit was a diagnosis visit and the engineer said there was a faulty heating element. During the second visit the engineer noted that the door wasn't closing properly which would contribute to the problem. A new seal and hinges were ordered, but this didn't fix the problem in the third visit in January where it was discovered that the oven door was warped. And this is when the problems really started. I never heard back about an appointment to fix the door, and when I chased it up ended up in a very frustrating series of calls between the engineer company that repaircare contract the work out to and repaircare. Apparently when I contacted them initially I was meant to diagnose the problem myself and tell them about the door - I hadn't because I mistakenly believed that this was for the engineer to do - silly me! I thought that by telling them that the oven not getting up to heat/ staying hot that was enough! Also, as the repair of the element was at the end of November, when I called to sort out the door (not having heard back from anyone as I had been told I would be) in March - I was told that the job had been closed (they count 90 days from when the job is fixed - which they took to be November, even though the final visit I received wasn't until the end of January!). Every call I've made has included long periods of being put on hold, I've complained on their website online form - which they apparently respond to in 48 hours – so not the case. A week using their online form and having heard nothing I called them up again – and was told someone would call me back that afternoon – amazingly that didn’t happen either! Another week passed and yet again long hold time, being told the same thing, that the job was out of warranty, and I should have diagnosed the problem myself! So if you want frustrating long wait times, appalling customer services, rude staff and no resolution, use repaircare.
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Posted 8 years ago
Avoid this company. If I could give no stars I would. They string you along. Awful customer service. They took three weeks to decide they couldn't repair my gas oven even although the engineers they sent out said it could be fixed. Obviously the price they quoted me was too low so they cut their losses. They informed me by text that the job had been cancelled. When I tried to insist on the repair being carried out and wanted to talk to someone I was told to email their escalations team who (replying after 4 days) insist that it is unrepairable although both engineers said it was and just needed to order other parts! Although a national company their customer service is awful and it seems to take them ages to order parts. Also, the first engineer seemed to focus on things other than the repair he was called for and insisted on ordering new hinges when I didn't see the need for them. The first engineer was carrying no parts although I'd given the model details and a detailed description of the problem so don't expect the repair to be carried out in the first visit. It seemed that there was no intention of this happening. I don't even recall if he brought his tools in with him.
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Posted 8 years ago
I booked my bosch washing machine in for repair only to be told by the engineer when he turned up that he couldn't repair Bosch machines due to to the fact that only Bosch engneers could fix them. He informed me that the circuit board needed to be replaced and he couldn't do it. If an engineer is not able to replace a circuit board on a machine then you have no right to claim you can repair Bosch machines. I actually believe that this was an excuse used because the cost of the job would have been too expensive!!
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Posted 8 years ago
I took day off and wait for engineer and never turn out and all i have is customer service saying "we emailed him and no response. There is nothing we can do"....totally useless company...Never again
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Posted 8 years ago
Booked a fixed price repair for a built in oven, after several phone calls (over two weeks) no confirmed engineers visit or updates, I cancelled my booking, tried claiming an engineer came to visit (£50.00,) to order a part. Avoid infamous Company!!!!!!!!!!!!!!!!!!!!!!!!
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Posted 8 years ago
Awful Awful company - no one came to my property, they debited full amount from my bank.. asked for a refund, wasn't actioned, asked for another refund.. received but 45 pound short! avoid at all costs.
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Posted 8 years ago
CONMEN - BEWARE - CAREFULLY READ THE TERMS & CONDITIONS Booked a repair online, for a 'no fix no fee' cost of £179. I declaired that my appliance was more than 8 years old and consulted the FAQ which clearly states that if the engineer cannot repair the appliance a full refund would be given. It seems that because my appliance is more than 8 years old and the parts are no longer available I will not receive a full refund of £179 - instead they will deduct a £45 call out fee ! Not impressed in the slightest - I do feel that this point should be a part of the FAQ and not hidden in the small print of the T & C - but then if it was made clear they wouldn't be able to get away with ripping people off quite so easily !
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Posted 8 years ago
Replaced broken part in oven at cost of £175 which failed after 3 months. Company refused to replace hiding behind small print that repair and part only warranted for 90 days - unacceptable customer service. I am taking them to small claims court!!
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Posted 8 years ago
Waited in with toddler all day for a booked appointment. By 4pm no one had arrived so I chased it. Apparently the engineer didn't have the parts and was never going to come. No one had the courtesy to let me know. Complete waste of a day. Would not use again.
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Posted 8 years ago
Have not returned to fix door seal,have stated that we have had three visit's and that job completed not so ,arrived on the stated day and found a screw in the sump promised to return to fix door seal ,not returned, then have the cheek to say on job print out that it has been fixed,chasing them ever since,avoid this company spent £130 on something any one could have Done,wished I had checked the filter myself.
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Posted 8 years ago
Shocking Service. Avoid this company at all costs. If they can do a quick fix they will. Anything more complicated they keep you waiting with no Appliance for over 3 weeks and then say they cannot fix it.Still waiting for refund from dishwasher fault. Call logged on 5 Dec,Engineer visited 12 dec and then back on 16 Dec with new part.Engineer left without testing and said problem was fixed....but it wasn't. I called back on 19 dec and said problem still not fixed and they then text back on 28 dec saying they cant fix the problem. Total Cowboys and all they can do is simple jobs.
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Posted 8 years ago
Repaircare is rated 1.5 based on 231 reviews