“I was skeptical about ordering from Reptile City due to the many bad reviews. Free shipping up to 30 days to ship. No problem. They shipped in about 15. Emailed me with tracking number. The shipment through USPS took 2 days. I was so upset about my decision to buy animals this way. Shame on me for ordering turtles through the mail. They arrived very well packaged. 3 very healthy turtles that started eating right away. Price was great too. Good experience!”
“Super fast customer service and shipping. Ordered my yellow belly slider late at night received a call to confirm later that day and boom received my turtle, other over night shippers can still take a week to process. Great service Reptilecity!!!”
“My boyfriend and I got our first snake from reptilecity about 2 years ago and she’s doing amazing! Just bought a ball python from them a couple days ago and I’m so happy! The staff is so warm and welcoming & they’re all incredibly knowledgeable and know exactly what they’re doing. The more you go in, the more you become friends with the people who work there. Amazing establishment!! Thank you reptilecity!”
“Just bought a baby mangrove monitor, first time buying online and was skeptical but awesome service. Really healthy animal and was very active upon arrival, definitely would do business again!! ( they even tried to call and left a voicemail to make sure I was happy with my shipment:)”
“Bought a Red Argentine Tegu ! He was calm coming out of shipping enclosure! Can tell he was already Tong trained when eating, was a plus ! Now just trying to get him/her used to Human Interaction! Very pleased with purchase :) Been almost two weeks and growing healthy.”
“The wc Egyptian Diadem Rat snakes I bought are Clean and Healthy. reptilecity was fast and professional with responding to my answers. Great prices and beautiful animals, I will be ordering from them again.”
“Phenomenal service and communication! Had a mix up on an order of dart frogs and they instantly realized the mistake, issued a return label and overnight the correct frogs received. Both times the frogs arrived well packaged and in great shape. Definitely will look to UR for future purchases. A+++”
“Great experience. Very responsive staff and newts were delivered safely as a result of their expert packing of live animals. I ordered a Russian Tortoise and it arrived packed well for the cold weather( I live in the Cleveland area). Great communication throughout the order process.
Will be ordering from them again.”
“Great customer service!
Beautiful mangrove monitors!
Fast shipping!
I've been a reptile city customer for years always have nice quality reptiles in and at good prices!!”
“Ordered a Russian tortoise for the family. Love absolutely love it already. So sweet and made best friends with my weird cat. Eating fine shell intact no soft spots or issues. Happy kids happy family. Plan to order our iguanas next thank you guys”
“I got A baby florida snapping turtle, and definitely will be doing business with this place in the future . They shipped it overnight and came exactly the next morning. My turtle came healthy and really active. 10/10 would recommend!!”
“Dear mr Felton wilis and reptile city crew Just received my two T’s the Mexican molted and was active the pink toe was cold but the heat and dark helped him out despite the weather both T’s are doing well and are active very pleased with the t’s Thank you”
“Hello Mr Felton Willis, thank you again for the amazing service. This BRB is absolutely beautiful and she is very healthy, already nipped me too. The packaging and packing were great, the cup was labeled as was the package and she was nice and warm with that heat pack. I understand the shipping delay due to the weather being too cold as I previously ordered a rainbow from another company and they shipped during a storm so my snake ended up dead due to delays. But thank you again for this amazing snake, I included pictures to prove that she was packaged correctly and professionally as well as healthy. I look forward to future business with your company.”
“Received my order of 2 softshells. All is good. They look great. Hope I didn't rub you the wrong way the other day. If I did I apologize. Had a bad week going on in every way possible. Hope to do business again sometime. Thanks.”
“Thanks Felton Willis, for the baby sliders. They arrived in perfect health and remain so. They are spunky and alert, so much so that when they see me coming up the stairs from 15 feet away, they dive off their rock and head for the depths. But I’ll have them bringing me the newspaper very soon. Eating very readily.”
“One of my desert hairy scorpions was dead upon arrival the rest were in good condition. I am unsure as to how you handle these situations so I thought I would reach out to you and at least notify you of the order. Thank you. I will be ordering more at a future date.”
