“AVOID AT ALL COSTS.
This company might be cheap but trust me it’s worth spending the extra bit of money for an actual service.
I rang this company at 6pm and booked my car in to be towed home, they said they would arrive at 8.15pm which is already quite a long time for a service that claims to be fast!
After waiting till 8.30pm with no one in sight I decided to ring them as to which I was told that it would be past 10pm until someone can get to me. No one had tried to let me know there had been a 2 hour delay.
I decided to get a taxi back home and come back out when they were actually there, at 10.30pm I rang them and they said they would be there for 10:46pm and I made sure this time it was actually going to be that time and customer support assured me it would.
I get there and wait 5 mins before ringing back up to be told that it was going to be another 1.5 hours on top of that 🤣 with no explanation. Decided to cancel the booking as soon as I heard that.
This company is beyond a joke and the woman at customer service can only be described as a ‘Karen’ of this generation.
Disgraceful company and appalling lack of empathy from the customer support team.
Once again. AVOID AT ALL COSTS.”
“I purchased the policy a) looking at the price of £32 & b) I'm a disable person & if I breakdown I need a hire car so that I can stop every 30 mins - 45 mins not sit in a recovery truck for 3-4 hours.
Before I purchased the policy I read the Term & Conditions which clearly state:
ALTERNATIVE TRAVEL
What is covered
If Your Vehicle is not repairable in the same working day that You first report the Incident to
Us, or in a period agreed between Us and You, We will:
Pay up to £100 towards the cost of alternative transport or car hire for up to 7
passengers, including the Driver, to continue Your journey.
Wording says NOT REPAIRABLE.
To my surprise when I had a breakdown a couple of weeks ago & the the vehicle was not repairable I was told on the phone that car hire is only available if the car is NOT RECOVERABLE.
When I argued my point that Terms & conditions make no mention of this I was told that this is our policy and you've paid a very low price for it.
I feel very deceived & would not recommend this company to anyone”
“I purchased the policy a) looking at the price of £32 & b) I'm a disable person & if I breakdown I need a hire car so that I can stop every 30 mins - 45 mins not sit in a recovery truck for 3-4 hours.
Before I purchased the policy I read the Term & Conditions which clearly state:
ALTERNATIVE TRAVEL
What is covered
If Your Vehicle is not repairable in the same working day that You first report the Incident to
Us, or in a period agreed between Us and You, We will:
Pay up to £100 towards the cost of alternative transport or car hire for up to 7
passengers, including the Driver, to continue Your journey.
Wording says NOT REPAIRABLE.
To my surprise when I had a breakdown a couple of weeks ago & the the vehicle was not repairable I was told on the phone that car hire is only available if the car is NOT RECOVERABLE.
When I argued my point that Terms & conditions make no mention of this I was told that this is our policy and you've paid a very low price for it.
I feel very deceived & would not recommend this company to anyone.”
“Disgusted with Rescue My Car. We took out a policy with them and explained we transport animals as part of our business (to make sure this was covered). They added this information to their records (they even mentioned it when we phoned them up to be rescued). We were never made aware in any shape or form when taking up the policy that they would not come if we had animals in the vehicle! We wanted to make sure if anything happened we would be OK, hence phoned them before taking out the policy. Our van broke down today and they refused to help as we had animals in the vehicle! This is basically fraud as far as I am concerned and I will be taking this further. Not an honest company.”
“Car broke down so I called for service only to be told all operators were busy and my call would be answered asap. 40 minutes later I was getting the same message when my mobile battery went. I was then left stranded with no help and no way of contact the breakdown service. Had I been a vulnerable person being left in the middle of nowhere without help could have been devastating. I will never use this company again. If they don't have enough staff to take your call how bad will the recovery service be? Disgraceful!”
