Revolut Reviews

Name: Revolut
Rating: 1.36

1.4 Rating 1,287 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

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Metrics

1.4

Based on 1,287 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 11th September 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service ever!!!!!! First the system miswrote my name i tried to contact the “Live”chat which is not live at all since it took more than three hours to actually talk with an agent, and second i never received the card i ordered. I also had to repay if i wanted to reorder a new card. What a joke”

Helpful Report

Posted 4 years ago

“Scammers before flarę spark token AirDrop they Deicided to block my acc and they are block me on fb please be aware”

Helpful Report

Posted 4 years ago

“I would never use this company. I signed up for an account and their app wouldn't work. It got stuck on an Upgrade screen after logging in and there was no way to get past it without upgrading from a Standard account. This is what I call a Bait-and-Switch. Sure it's free but you can't do anything with your free account until you upgrade. No way! Contacting their customer service was extremely difficult. Eventually I found a way to Chat with someone: First I waited half-an-hour for them to answer their Chat, then the customer service rep just abandoned the chat after talking to me a little bit. Their 'help' was useless, "Please uninstall the app, restart and reinstall." Sorry, your app still sucks.”

Helpful Report

Posted 4 years ago

“Missing bank transferS. Im not sure from where Revolut has the confidence to be claiming that they are an alternative bank since simple transaction are an issue. I transferred my rent money through them on May 5th and the money is still “lost” in space, with the explanation “wait a little longer” and its currently May 26th. Then i transfer my utility bill money on the 21st and its still nowhere to be seen and yet again the answer is “wait a little longer”, the problem is that this month i’ve had to pay double rent and double utility bills because of bad service. I really cant see myself recommending them the way they were recommended to me, i had really high hopes but i was mislead. Disappointed, i guess it will take more time to have a true alternative bank in the future.”

Helpful Report

Posted 4 years ago

“Crypto? Revolut App not fit for purpose. Lost time and money!!App fails to work when you need it App fails to work when you need it. Cryto disaster. Slow irresponsive 'live chat', unable to buy or sell. The status page of the website took about 30 mins to be updated. Bitterly regret opting to use Revolut - just not fit for purpose. Will not be renewing and highly recommend you do not pay for a premium account...waste of money and i feel cheated and conned!”

Helpful Report

Posted 4 years ago

“My account was closed and the money disappeared a year ago. I am trying to get my money and I will go with them to court”

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Posted 4 years ago

“Please avoid this outfit by all means specially if you are planning to send large sumps of money, they will make your life a nightmare They will block the account and money on source of funds questioning, you will provide them with document after document in an endless rat race Every time you send them proof of funds they will ask for a new document from you, it is obvious they are collecting private data about everything you do To give you an example of what i had to send: I had to send them bank statements of all my bank accounts since 2019, my investment portfolio, my work contracts, my salary certificates, customs declaration...and they keep asking for more and more watch out for this statement in their policy wording because this is the loop hall they use to abuse you: 'as per general terms of service you agree to cooperate with all requests made by us or any third party services providers on our behalf in connection with your revolut account... this may include but not limited to asking further for further information that will allow revolut to reasonably identify you' This outfit should be banned in Europe, they are abusing customers with their requests and in violation of data protection mandate articles Moreover, they use your money, block you from sending your money. Their customer service is outsourced to a company in India and everytime you deal with a new person, they are very UN-helpful Please do yourself a favor and avoid this. If you insist, go ahead and have your money blocked”

Helpful Report

Posted 4 years ago

“I put some money in to see if it was hassle free for when I'm abroad. I used my card twice as a test. One occasion I was charged £211 for a £100 withdrawal. £111 because they thought I was abroad and another £100 duplication. Tried to explain the error to no avail. When it goes wrong with Revolut you're on your own”

Helpful Report

Posted 4 years ago

“I have had my account suspended since early April. Documents are being reviewed for verification of salary. No one gets back to you via chat and you can not call them. Please do not sign upto this company.”

Helpful Report

Posted 4 years ago

“I signed up for Revolut because of their great sounding offer for currency transfers and paid them for their premium service. All was well until they asked for my “source of funds” details. I provided this information but then got stuck in an endless loop of unreasonable requests for further information about myself and my husband. The customer service agents never answered my questions properly and I was worried my savings would get frozen. Shocked that I paid so much money to be treated this badly. My advice: definitely avoid their service except for dealing with trivial amounts of money, because of this catch, and certainly don’t pay for it.”

Helpful Report

Posted 4 years ago

“Customer service is dreadful and if you ever need to make a complaint be ready to jump several hoops. Just get Monzo banking instead”

Helpful Report

Posted 4 years ago

“I moved my business account over to Revolut about 6 months ago now and it has been a total nightmare, by far and away the worst business decision that I have ever made! When things go right they are decent, good in fact. However, as soon as there is an issue they turn into a living nightmare. Their customer services are a complete farce. They are simply a point of contact, a glorified bot or switchboard. They have no information and cannot do anything to actually help you, they just refer you on and that's the end of it. I had a couple of issues with payments being held up coming into my account for no reason, sometimes they'd take a week or longer and I was asked strange questions such as: what is the nationality of this customer? Or asking me for dates of birth etc, information that I am not required to ask for. Sometimes these payments were rejected by Revolut, for no reason at all, and I had to take the payments via other means. Recently I attempted to make a bank transfer of £600. It is now 8 days in and still it is just showing as pending. I have spoken to customer services every day and they assured me my payment was of the highest priority and that it would go through soon and I should be patient. I asked for a reason why this payment was being held up, and to that I am still waiting for a reply. Simply put they don't know anything. The only bit of information I managed to get out of them was that they have seen payments take five weeks, yes, five weeks, to be processed. Imagine, as a business, telling your suppliers that their payment was delayed for five weeks for no reason whatsoever. In conclusion Revolut Business are slow to process payments, it can take weeks, they will ask for irrelevant personal information, they have no customer services, no inter-department communications of any kind, no chain of command. Nothing that resembles a business structure at all. They are just a small company playing at banking and to entrust them with your business accounts would be suicide. Do not make the same mistake me and so many others have made. Stick with high street banks that will help you if something goes wrong. I am in the process of moving my accounts back to the high street, I will never trust a digital bank again following this experience.”

Helpful Report

Posted 4 years ago

“I transfer my another account. Is same name I do last two years. I transfer £500 I can't take my money pending and I transfer £12 is gowing in no problem but £500 pend don't trust online banking this is bad experience I really need Today I am not recommended this bank”

Helpful Report

Posted 4 years ago

“AVOID THIS BANK before you become the next victim! DONT BELIEVE IT?.. neither have I, and stayed with Revolut for almost 3 years, until I was proven wrong... and yes I did read similar warnings such as this one that I’m writing, thinking “it’s the best bank, I’ve made the right choice”... BUT NO! On 25th of April, which is almost 3 weeks today, Revolut has suspended my account without any warning. I’ve contacted them immediately asking for explanation, but all I received was “we are very sorry, I know this is difficult for you, but we are doing everything we can to resolve this”... Really?... 3 weeks?! And just after I have been paid?! I’ve contacted Revolut every day since then, but all I would get is the same romotic automated message, with text slightly changed. While it is some kinda sick joke, and it gives Revolut a huge power to play with my money and ear interest, I am left without being able: - buy food - renew meds prescription - pay bills etc While I continue to lend money from friends and family, I continue to contact Revolut with no resolution or explanation. According to Revolut: “there is nothing wrong with my account, it’s just a standard check procedure”. BE AWARE! I have been a customer since 3years”

Helpful Report

Posted 4 years ago

“Stay away from these russian vultures and thieves.. The company might be registered in the UK and Lithuania but the owners are rsussian. If you happen to have a few thousand dollars/ euros, you card will be blocked and it could last from 1 or 2 weks to months. NO explanations Nothing. They use as a lame excuse the compliance laws. GIVE ME A BREAK- FOR A FEW HUNDRED DOLLARS COMPLIANCE??? Meanwhile , while your funds are frozen, the russians are investing your money and getting rich.Here it is a chat with the bot Rita Dear Customer, I trust you are well. I can see your account has temporarily been restricted. I promise that we’ll do our best to get this fixed as soon as possible. This is just a security review whereby we simply need to check a few things about your account. It’s worth mentioning that we cannot provide you with a specific time frame when we’ll finalise the review, but rest assured that we’ll do our best to finish this as quickly as we can. Thank you for your understanding and patience. Best regards, Revolut Team And then the agent: We are currently reviewing your account and we will provide you with further details as soon as the review is finished. This is just a security review whereby we simply need to check a few things about your account. We understand your frustration but there is nothing wrong in your account and it is locked due to a standard verification only. Thank you so much for your understanding on this, it's truly appreciated. And this continues for a month.AND THEN, after you threaten them a lawsuit and TV and newspaper exposure, this is what happens: Hi Jerome. After reviewing your account, we're sorry to say that due to exceptional circumstances we're no longer able to offer you our services and we’ve made the decision to permanently close your account. Account closures are complex decisions and unfortunately this decision is final and can’t be appealed. Exceptional circumstances are that you are complaining to the authorities about these vultures. STAY AWAY FROM ANY FINANCIAL COMPANY FROM EASTERN EUROPE! YOU WILL GET FLEECED AND YOU WILL BITTERLY REGRET YOUR DECISION TO DEAL WITH RUSSIAN MOBSTERS. STAY AWAY FROM THESE PATHETIC THIEVES!! Why can't we give -100 stars ratings here?”

Helpful Report

Posted 4 years ago

“Absolutely awful, DO NOT USE REVOLUT business. Their customer service is the worst, they make Indian call centres look amazing. After a lot of sending very detailed documents about my business, clients, business integration finances etc etc etc. I still could not pass the Business approval stage. They don't seem to have a model for a freelance IT contractor!!! WHAT!! as the process had taken so long they actually froze my account from being able to make any transactions. So I asked them to terminate my application and asked how long before they will move the funds I had in my business to another account. Seemed a valid question!! but they could not give me an SLA or even a rough guess. So I'm now unable to pay any of my contractors. Unbelievable. Please understand that you just can't pickup the phone and try and work things out with Revolut you only have the chat function. I contacted them at 15:15 and was still trying to get some sort of traction and answers at 19:11. When your busy running a business you just don't have the time to be sitting waiting for someone to respond.”

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Posted 4 years ago

“Do not use REVOLUT. I am speaking from experience. We opened a business account with them last year and despite a few issues (you quite often have payments into your account fail wihich is apparently an issue with digital only banks) it has been mostly okay. Last week from nowhere we just get a message with a list of documents that need to be provided. From payroll payments to supplier transactions we need to provide proof for every transaction. Which we did. It has taken us hours every day to reply. In many cases the documents were rejected because they simply didn't bother to read them or invoice was in a different currency. We eventually thought we had completed this process after between 50-100 documents sent and today out of nowhere payments are suspended on our account. We were told we had 20 days to get everything to them. We got it all back within a week and without warning, payments suspended. The really beautiful thing about revolut is that you just can't talk to anyone. It's a big black box. There is no reasoning, no questions, no picking up the phone, no visiting your branch and speaking to a human who uses logic. You have one chat box which is generally useless and otherwise nothing you can do. Our money is currently being held by a big anonymous entity that we cannot even speak to. No indication of how or when we can use our own funds. Use them at your own peril as one flick of someones keypad in their back office and your business is done and you have absolutely no way of speaking to anyone about it.”

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Posted 4 years ago

“Revolut closed my account, giving no reason whatsoever, after pestering me for months for supplying lots of documents proving the source of my funds. I did that, then they wanted private information from my other bank accounts. While they''processed'' the documents, they limited my account (meaning I could not transfer any money anywhere). They are clumsy, way too corporate, inflexible, and make you worry about your own money at their disposal. And also, their customers service is useless. You can't phone them, instead you chat with inefficient, cold and bland agents. Avoid if you possibly can. There are many much better alternatives around.”

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Posted 4 years ago

“Chtěl jsem zalozit Revolut Business. Šílená komunikace. Nikdo tam nepracuje. Nakonec po měsíci dokládání mi účet bez vysvětlení zavřeli.”

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Posted 4 years ago

“I have been cast into the seventh level of hell with the worst support people ever ever. They locked my account for no reason and then ignored me for hours while I uploaded document after document which they clearly didn’t even read before asking for the same thing again. I had the same experience trying to open a business account too. Waiting days for useless responses. Talking to support is like talking to automatons with no brain! Escalation is a waste of time as the “supervisors” were as incomprehensible and useless as their staff. AVOID AVOID AVOID AT ALL COSTS! No doubt they will respond with some platitudes and point me back into the myre and morass of their woeful support chat app which is their way of avoiding responsibility for my issue and ever really caring enough to resolve it. Thanks but no thanks.”

Helpful Report

Posted 4 years ago

Revolut is rated 1.4 based on 1,287 reviews