“DO NOT USE REVOLUT FOR BUSINESS UNDER ANY CIRCUMSTANCES. THIS IS THE SECOND REVIEW I AM WRITING ABOUT THIS ABSOLUTE JOKE OF A PLATFORM. 7 DAYS AGO WE WERE PAID FUNDS FROM A CLIENT FOR PAYMENT OF INVOICES. HOWEVER REVOLUT WILL NOT CLEAR THE PAYMENTS 7 DAYS ON WITH NO REASON AND NO TIME FRAME FOR RESOLVE. WE HAVE AS SUCH HAD TO DEFER PAYMENTS TO SUPPLIERS AND STAFF AND HAVE WASTED OVER 5 HOURS OF ENDLESS LIVE CHATS WITH REVOLUT REPS JUST REPEATING THEMSELVES DAY IN DAY OUT. AGAIN DO NOT OPEN A REVOLUT ACCOUNT. YOUR MONEY MAY BE HELD FOR DAYS ON END AND THERE IS ABSOLUTELY NOTHING YOU CAN DO ABOUT IT.”
“DO NOT SIGN UP FOR A REVOLUT BUSINESS ACCOUNT. IT IS A COMPLETE JOKE HOW BAD THE SYSTEM IS AND IS LIKE GOING BACK 20 YEARS IN BANKING. I HAVE HAD 5 OCCASIONS WHERE FUNDS EITHER LEAVING OUR ACCOUNT OR INBOUND TRANSFERS NOT CLEARING AND JUST SHOW AS PENDING. REVOLUT THEN JUST SAY THEY WILL LOOK IN TO IT BUT THE TURNAROUND TIMES ARE A JOKE AND ARE NOT ACCEPTABLE WHEN RUNNING A BUSINESS THAT IS DEPENDANT ON CASH FLOW.”
“Terrible (non-existent) customer service... unlike conventional banks, Revolut will freeze a customer's account with, it seems, very little reason. Whilst Revolut claims that these are just "routine reviews" they can stretch for weeks or months with little or no information to the customer. Ask yourself a question - would you deposit money in a bank account where the money could be frozen and kept from you for months with no reason given, no SLA or timescale for resolution? Avoid Revolut at all costs... no email, no telephone, just "live" chat that frequently takes DAYS to get a reply”
“its impossible to speak to a real person and the in App support is a joke. They've blocked my account for the fourth time requesting the same documents I've provided three times already despite having told them in advance that I was building up euros to fund a house purchase. I love the functionality but their customer service when something goes wrong is appalling”
“Revolut will limit your account meaning that no money can be transferred in or out. No payments can be made. They will do this on even small sums of money eg 5000 pounds. So far I have been waiting over a day. But i read others waiting 6 days! It means you cannot transfer anything substantial sums into your account without huge disruption and no one to tell you when it will be approved. I will no longer use Revolut for large transactions. Its not worth the hassle. Moneycorp you can speak to an account manager at any time. On line chat service is a farce. No one has replied to my app requests.”
“the agents take an age to respond. Not sure if there are with other customers simultaneously.
I changed my handset and the app keeps telling me to try again later!
If I hadn't already transferred a large sum of money - which Revolut requires validation I would have closed the account
really sloppy service..2 agents in less than 20 mins!”
“5 hours online with support staff. They were really slow at responding and gave no solution. They have my money and I cannot access it. I complained but they said they would not take my complaint on board. So now I cannot get my money back. Don't go with this company.”
“The worst customer service you will ever face. Company blocks accounts, without reason or communication. Their app support is pointless, just fob you off after waiting days. They’ll block you on Twitter, Facebook, community forum. Leave negative feedback on a Trustpilot and they’ll report it. They keep your money even after closing your account. Do not touch this company. A flash app does not make a good company. They don’t even have a phone to speak to them.”
“I loved this online bank from the very first moment. I received the card just few days after my application and I could download the app straight away. The app allows to check credit, exchange currency, block the card in case it gets stolen or lost, access to other services, transfer money and many other things! Since I travel abroad very often and I usually had to incur in expensive currency exchanges, it completely change my life.”
