Revolut Reviews

1.2 Rating 673 Reviews
3 %
of reviewers recommend Revolut
1.2
Based on 673 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Revolut 1 star review on 5th May 2024
AY
Revolut 1 star review on 24th March 2024
Anonymous
Revolut 3 star review on 24th March 2024
Christina Ong
Revolut 1 star review on 21st March 2024
Tricia Varney
Revolut 1 star review on 6th March 2024
Andrea
Revolut 1 star review on 10th February 2024
Anonymous
Revolut 1 star review on 17th January 2024
B
79
Anonymous
Anonymous  // 01/01/2019
Terrible customer service. The stock trading feature of my account has been down since I upgrade to their Metal plan, i reported it 2 weeks ago, and the issue is still unresolved. I can’t buy or sell my stocks, I’m just sitting here watching my money disappear. Every time I go chase the customer service for an update, all they say is that they have no update, and they would chase their technical team for me, but IT NEVER HAPPEN. Never trust Revolut with your money, go to a proper bank.
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Posted 6 months ago
Tried to register in revolut with my ukrainian ID and Hungarian driving license (currently staying in Hungary), after 3 hours of basically useless conversation in chat, they asked me to send my ID and selfie with paper which says time details, i assume it’s needed to verify person. after an hour of waiting i got response from chat that my account cannot be created (without any explanation). i kindly asked in chat to escalate my case, eventually got rejection. shame on bank which doesn’t support Ukraine and Ukrainian people abroad, who are stuck in there, and don’t even have access to their home country banks.
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Posted 6 months ago
Disgusting. Unprofessional. Illegal. Una ring. Unfriendly service I have eve met. Reports have been put forward for fraudulent activity with no reply. Promises have been made with no follow up. Evidence of police reporting made. 15 days wait time. 25 days wait time. No reply after promising they will after a certain time or they’ll let me know. They never let me know. They never got back to me. Customer service “passes it on”. No reply. Leaves you waiting for hours on end. I will be trying to take them to court. I’m disgusted.
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Posted 6 months ago
I had an emergency at home, I had to get some quick cash from the ATM. I tried topping up my account at least 5 or 6 times but all the attempts failed (attached the screenshot here) I was only trying to top up 50€ but to my surprise it was impossible. All the attempts where rejected for no apparent reason. This never happened to me before with any app. I have been using Revolut for over 1.5 years. To my surprise, doing the same operation with N26, was very easy and I had no issues at all. When I reached out the in-app customer support, the nightmare began. I had a disgusting experience. The first agent 'Abhishek' was copy&pasting long paragraphs at least 6 or 7 times trying to answer my short questions, such as: 'why is my top up failing so much? This never happened me before. What is going on?" The agent was totally useless and had not knowledge at all. The only thing he was able to do is copy&paste like a bot. Then, my chat was "escalated" to a "manager" (LOL) called Nouman who had no idea what to do or what to tell me because he clearly saw that the app was having 'issues'. He started copy&pasting random stuff not helping me with the problem. Despite being the 'manager', he escalated my case again to an agent called 'Kim'. Now my chat is being escalated again, they are making me wait on purpose. All I can tell you to all future customer: the customer support is not serious at all. Actually it is a joke. Not only because they are worse than AI bots but also because they are not here to help, they are not here to try to keep the customer. Do not sign up on this App.
Revolut 1 star review on 16th November 2023
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Posted 6 months ago
Revolut has caused me financial damage due to misleading information and declined to solve my complaint. There bonus referral campaign is a scam. They provide incorrect link, oblige to order physical card, paying delivery fee, than declines the bonus stating the link used was incorrect. Very poor service. AVOID!
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Posted 6 months ago
The customer service is nonexistent outside of the app/ bank. Do to a technical error we have been locked out of our business account on 6 occasions for 5-7 days and have been unable to pay suppliers and staff on time. At the moment we are locked out again (5 days so far and still no customer support. We have now opened a new business account with Tide and as soon as we gain access to our Revolut account we will be switching over. The issues have wasted a huge amount of time and unnecessary admin and uncertainty.
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Posted 6 months ago
Absolute horrible service. Wanted a savings account set up quickly. The word quickly… boy did I get that wrong. Provided all the necessary documents for my account to be active. It has been over 30 days I am being informed that there is further checks required. Their 24/7 line is NOT 24:7 staff get back to you over 12 hours since you make the initial request. I have even asked for my account to be closed down as when I click on option to close it doesn’t allow me. Absolutely horrible service and my advice do not use this company. If this is the service now. I can only imagine what they would do when theu have your money. Never again
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Posted 6 months ago
My experience with Revolut has left me absolutely fuming! Those dirty scammers are trying to rob me of 800€ for transactions I never authorized. Let me share my infuriating story with you, and you'll see why I'm absolutely disgusted. I had to transfer tax money to the authorities, and the nightmare began. Two of my transactions failed, but the third miraculously worked. However, it turns out that Revolut, in their infinite wisdom, mistakenly sent those failed transactions and, to my horror, "mistakenly" marked them as failed. Can you believe that? Those scammers resent to charge me for these missent transactions, even though it was undeniably their fault! I'm not one to stand idle while scammers run rampant and destroy other people’s lives. I've worked hard for my money, and I refuse to let Revolut get away with this outrageous behavior. They want to charge me for something they messed up – it's beyond infuriating! Now, Revolut has the audacity to send me an email, offering a half-hearted apology and admitting their error. They claim they'll be retroactively charging me for these transactions. What's worse, they're forcing me to make sure I have enough money in my account to pay for their mistakes! In this email, they talk about their "right of set-off," which allows them to take the money I owe them from any account I hold with them. This is a blatant attempt to strong-arm me into paying for their incompetence. If that's not enough, they suggest that if I already re-sent the payment, my recipient has been paid twice in addition to what I owed them! What an unbelievable mess they've created, and now they want me to sort it out with my own money and act as if I was responsible. Not with me. You chose the wrong enemy. Revolut, let me make one thing clear – I'm not going down without a fight. Your scammy tactics won't work on me. I'm disgusted by your behavior, and I'll pursue every legal avenue to ensure you pay for your own mistakes. You can't treat people this way and expect to get away with it. In the end, I have only one message for Revolut: I'll sue you into oblivion for this blatant attempt at theft, and I won't rest until justice is served!
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Posted 6 months ago
DO NOT USE THE APP!! I have been scammed by someone pretending to be from loyds! They refused cash back and STOLE £300 that the bank refunded me!! DO NOT USE THIS APP THAT RUINS PEOPLES LIVES!!
Revolut 1 star review on 25th October 2023
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Posted 6 months ago
hey make it very easy to enrol and upgrade to Premium. Then, if you want to CANCEL, they don't let you cancel unless you downgrade to Standard first (talk about arbitrary inconveniences for the customers!). To do that, you need to pay a PENALTY (yes, simply to stop being Premium). You also have to send them a selfie holding a handwritten note (ever heard of collecting minimum personal information necessary??) Utterly unacceptable. In the meantime they will still charge you for your Premium unless you bend backwards at their request. STAY AWAY!!
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Posted 6 months ago
Very bad experience for so many times. First of all they sometimes ignore the emails and many more things that they’re aware what they did to my money.
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Posted 6 months ago
I am client of Revolut. I recently discovered that Revolut does not provide statements for failed transactions (their support confirmed this) so there is no way to prove to another bank that you tried a transfer, and cannot hold responsible the recipient bank for denying a perfectly correct transaction. Revolut is faced with aggressive measures from other banks (at least here in Romania) and payments from Revolut are simply denied without reason leaving us unable to do anything about it.
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Posted 6 months ago
Took my money for a card terminal then denied me and closed my account without refund. Customer service is awful. 30 minutes to not answer 3 simple questions. Automated notifications and emails do not match what is going on in the app or web portal. Total shit-show. Reporting to the police and the financial ombudsman right now. Avoid!
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Posted 7 months ago
Since 28th of September my account have been attend and when I spoke with the support they says the the account under review what you don't understand what's what's mean review when they say this is a security review what you cannot but you cannot even make any reaction in your account and they're using the word of regulation every time and they says it's a new regulation what you didn't have any information or exception accept about the regulation what do you make by 9 of October 28 my account is attend and I can't use and after the moment they still Liars and says hopefully soon all the kind of foolish they can say to you they will say to you and you cannot say anything else except with weight and weight when the release your money from your account it's really become horrible and useless application and it's not even anyone can be Trust such kind of a scammers. Like all the scammers using regulations to be covered their scammers by the regulation it's become untrust applications untrust bank entrust regulations
Revolut 1 star review on 16th October 2023
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Posted 7 months ago
Extremely poor customer service with repeated scripted responses. The trading account is not operating correctly for over two months (including not being able to see profit or losses for individual stocks or for the entire portfolio)and I still have not any resolution. The support desk will not provide manager details or facilitate contact with supervisors/managers.
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Posted 7 months ago
Revolut's app advertises "0.1% cashback on all your transactions in Europe and the UK, and 1% everywhere else." However, when I spent in Kyrgyzstan, I was surprised to find that Kyrgyzstan, a Central Asian country, has been included in the list of European cashback regions, which seems arbitrary and lacks clarity. Additionally, I tried to get a comprehensive list of countries covered under the Ultra Package, and all I could find on their website was "Ultra plan members enjoy 0.1% cashback on domestic and 1% on international transactions." I've reached out to their support team and waited 1 month, yes 1 month, and regrettably, haven't received a satisfactory response yet.
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Posted 7 months ago
It's become one of the useless application what you are making now is completely foolish they make some quality review what is over then 3-weeks blocking they count and you cannot make any transaction or received or send you cannot touch your money inside the account it's really something respect for the clients
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Posted 7 months ago
This should be reported to financial ombudsman and should never be allowed to practice in any shape and form anywhere in the world The most disgusting experience I hove lost plenty of money without me authorising This is a platform for all common criminals to operate There are zero security checks and balances AVOID THEM AT ALL COSTS THEY ARE THE THUGS I WILL MOST DEFINITELY REPORT YOU TO FINANCIAL OMBUDSMAN
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Posted 7 months ago
The bank closed my account without any warning, I am now facing all sort of struggles, they are saying it would take up to 14 days to get back to, no explanations at all. Can't get hold of a human to speak to! Very, very bad!
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Posted 7 months ago
Never use Revoult bank ever again because it’s a fraud it doesn’t help its customers at all there were several unauthorised transactions done from my account but still they didn’t help me get it back and it’s customer service is very poor and very useless they should band this bank even it’s off no use at all and every customer service advisor repeats the same usual thing again and again never use Revoult it’s not worth it I have lost lots of my money with them..
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Posted 7 months ago
Revolut is rated 1.2 based on 673 reviews