Rex MD Reviews

Name: Rex MD
Address: 800 3rd Ave, Ste 2800, New York
Rating: 3.07

3.1 Rating 109 Reviews

51 %

of reviewers recommend Rex MD

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Phone:

8662943772

Email:

support@rexmd.com

Location:

800 3rd Ave, Ste 2800
New York
10022

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disturbing. They are impossible to get through to on the phone, and don't answer your questions on the website. The website also says there are features that do not actually appear or work properly. MOST IMPORTANTLY, it seems they are not disclosing that your prescription runs on a subscription basis and automatically renews and it's virtually impossible to cancel. This is a total nightmare. Stay away!!!!!”

Helpful Report

Posted 3 years ago

Hi Mr. JC, Thank you for the review. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Impossible to cancel on the web site and customer service won’t help. Gonna have to go through my bank to do so.. too bad because I would’ve gone back to use them again..”

Helpful Report

Posted 3 years ago

To Whom it May Concern- I'm sorry you're having issues with your subscription. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“I have canceled my prescription several times online and it continues to get ignored. Easy signup but zero regards to customer wishes. Example I requested no further prescriptions two weeks ago and just received notice that my card was charged and new prescription is being shipped!! Terrible customer service”

Helpful Report

Posted 3 years ago

Hi Michael, Thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“I signed into the website on 2 separate occasions to postpone sending product and they shipped it anyway. There is also no way to cancel all shipments, so I'll have to alert my bank. The product is virtually useless as well.”

Helpful Report

Posted 3 years ago

Mr. Joseph- I'm so sorry that you did not have a pleasant experience with us. I'd like to help you immediately solve this issue please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Your meds don't work for me. Going to cancel. Going to try someone else”

Helpful Report

Posted 3 years ago

Mr. Jerome - We apologize that our products did not exceed your expectations. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“You refuse to stop shipping after my explicit instructions not to. You are not reachable.”

Helpful Report

Posted 3 years ago

Mr. Alemu- I'm sorry you're having issues with your subscription. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Sorry pills don’t work”

Helpful Report

Posted 3 years ago

Mr. Mehul - We apologize that our products did not exceed your expectations. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

“Canceled three times and you kept sending prescription and billing my card. Terrible customer service. You claim that people can cancel anytime yet you make it impossible to cancel. I’m telling everyone that will listen that this company sucks.”

Helpful Report

Posted 3 years ago

Hi Steven, Thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 2 years ago

Rex MD is rated 3.1 based on 109 reviews