Rex MD Reviews

Name: Rex MD
Address: 800 3rd Ave, Ste 2800, New York
Rating: 2.58

2.6 Rating 150 Reviews

39 %

of reviewers recommend Rex MD

Company Reviews

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Phone:

8662943772

Email:

support@rexmd.com

Location:

800 3rd Ave, Ste 2800
New York
10022

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long delay in delivery”

Helpful Report

Posted 3 years ago

“I paid via credit card. The next day my card was being used fraudulently. Coincidence?”

Helpful Report

Posted 3 years ago

“I did everything right and paid the money. Now they can neither fulfill the order or return my money. What a fraud!!!”

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Posted 3 years ago

“They took my money out for my prescription on the 25 th of October I’ve been waiting for a shipping day. I call to see why they haven’t sent me one. They said they Change drug companies so it might be a while. They shouldn’t of done that they new that there was a problem if they don’t get it straight I will call my credit card company and they will take the money back from them I’ve been with them for about a year”

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Posted 3 years ago

“Found 2 different adds offering free samples but was quickly told on phone call from them, they didn’t offer free samples, typical bait and switch!”

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Posted 3 years ago

“Does not work period”

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Posted 3 years ago

“I have been waiting for over a month for my orders. They stated it is shipped but the FedEx site it is delayed. They state they never got the order from RexMD. I would stay away from this company.”

Helpful Report

Posted 3 years ago

“So Far- So Bad. The website says "orders are processed in less than a day". So far it's been 2 days with no word. The customer service person on chat says orders take 4 days to process. I guess I have 2 more days to wait to see if it will ship. I'll give it one star for now and update my review when I get the order.”

Helpful Report

Posted 3 years ago

“Saw their as on TV for free sample pack and visits the web site. Went through the questions, then they wanted to charge me $60.00 for a 1 month supply. I exited the web site and they started hounding me by email, phone and text to log in and complete my order. Even after I told the rep I was no longer interested, the still had the nerve to text me!!”

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Posted 3 years ago

“Received a jar with broken/opened foil and rust on the lid. Clearly compromised.”

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Posted 3 years ago

Mr. RD - Thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 3 years ago

“A perfect cluster-f@@k of a company. No updates once they get your money. Then conflicting updates that disappear from the update portal the next day. Support staff tells a different story every time you get through, IF you get through. 3 weeks and still no delivery. I don't trust them or the phony positive reviews they've sprinkled all over the web.”

Helpful Report

Posted 4 years ago

To whom it may concern, thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly with me Tanya@RexMD.com (Director of Patient Care)

Posted 4 years ago

“They charge your vredit card every month without approval. Crooks.”

Helpful Report

Posted 4 years ago

I'm sorry you're having issues with your order. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 3 years ago

“they are crooks!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 3 years ago

“cant change your orders or cancel. stay AWAY”

Helpful Report

Posted 4 years ago

Mr. Jerry - I'm sorry you're having issues with your order. I'd like to help you to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 3 years ago

“I canceled my order they shipped it anyway and charge me and they know you can’t ship meds back so I didn’t get a refund of my money”

Helpful Report

Posted 4 years ago

Posted 3 years ago

“They did not process my cancellation from December. Forced me to take another delivery. No answer on customer service number. Received email stating they can't stop order even though their tracking number hasn't showed up on USPS.”

Helpful Report

Posted 4 years ago

Hi Mr. Hedden, Thank you for taking the time to leave us a review. I've brought your issue to the managers attention. Thank you for your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 3 years ago

“Very disturbing. They are impossible to get through to on the phone, and don't answer your questions on the website. The website also says there are features that do not actually appear or work properly. MOST IMPORTANTLY, it seems they are not disclosing that your prescription runs on a subscription basis and automatically renews and it's virtually impossible to cancel. This is a total nightmare. Stay away!!!!!”

Helpful Report

Posted 4 years ago

Hi Mr. JC, Thank you for the review. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 3 years ago

“Impossible to cancel on the web site and customer service won’t help. Gonna have to go through my bank to do so.. too bad because I would’ve gone back to use them again..”

Helpful Report

Posted 4 years ago

To Whom it May Concern- I'm sorry you're having issues with your subscription. I'd like to help you immediately to solve this issue. Please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 3 years ago

“I have canceled my prescription several times online and it continues to get ignored. Easy signup but zero regards to customer wishes. Example I requested no further prescriptions two weeks ago and just received notice that my card was charged and new prescription is being shipped!! Terrible customer service”

Helpful Report

Posted 4 years ago

Hi Michael, Thank you for taking the time to leave us feedback. I've brought your issue to the managers attention. We appreciate your patience and would like the chance to make it up to you. Please provide us with your order number, we’ll have a team member call you today. If you’d prefer, you can speak directly Tanya@RexMD.com (Director of Patient Care)

Posted 3 years ago

“I signed into the website on 2 separate occasions to postpone sending product and they shipped it anyway. There is also no way to cancel all shipments, so I'll have to alert my bank. The product is virtually useless as well.”

Helpful Report

Posted 4 years ago

Mr. Joseph- I'm so sorry that you did not have a pleasant experience with us. I'd like to help you immediately solve this issue please contact me directly at your earliest convenience at: Tanya@RexMD.com (Director of Patient Care)

Posted 3 years ago

Rex MD is rated 2.6 based on 150 reviews