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Richer Sounds Reviews

3.4 Rating 151 Reviews

60 %

of reviewers recommend Richer Sounds

Company Reviews

3.4

Based on 151 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

sales@richersounds.com

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Richer Sounds 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oppo UDP-203 Ultra HD Blu-ray Disc Player: developed several faults just before the end of its 2 year warranty. After a couple of chats with Richer staff, I decided to continue using the player (my choice and something of a gamble on my part) because the problems occurred very rarely. Gradually, the faults became more frequent and severe, eventually rendering the player unusable. This took me into the long period of covid lockdown. I explained everything to the Watford branch manager JP, who said that once the branch reopened I could bring the player in to be looked at. JP assured me that because the player was only just out of warranty, they would sort it out for me and that they wouldn't quibble over such an expensive item that was only a few weeks beyond its warranty period; Free of Charge. Many months later (because of lockdown) I took the player in for analysis and repairs by their own engineers (no 3rd party dodgy outfits here). It turned out that the player had a faulty component(s) and that the entire Logic Board was replaced and successfully tested. A few weeks later everything was fine and I picked up the player. Many thanks to JP who was true to his word, and to his staff for exceptional customer service.”

Posted 3 years ago

“Update to my previous review,Tom from richer sounds has got in contact with me appalgised for the misunderstanding on both sides. All I can saiy is totally professional and very helpful in resolving the hole matter, couldn't do enough to resolve it,even offered to collect it from my house. big thank you to Tom of richer sounds,and I will be back,I have a new respect for the way you felt with me.... Thank you”

Posted 3 years ago

“No problem with Richer Sounds customer service excellent. But if you purchase and LG television or other product fromLG, be warned their customer service is dreadful and would never buy another item from them. Thank goodness Richer Sounds help get our problem solved Thankyou.”

Posted 3 years ago

“The cheapest and the best, always shopped here for a good reason. Great stuff.”

Posted 4 years ago

“Always reliable, TV broke down over Christmas. We had a spare luckily but if was turned around within a couple of weeks which I thought remarkable considering the time of year. Thanks RS”

Posted 4 years ago

“Top grade service, always friendly and helpful”

Posted 4 years ago

“I want to thank Daniel ,for the excellent service I received from your Kingston Branch ,will definitely return.”

Posted 4 years ago

“Decided to buy new TV. Knew what we wanted and went to local branch to order. Lee very quickly sorted out the order. Few days later advised when TV in store and picked up with help provided taking TV from shop to car. Had problem setting up TV. Dan from shop walked 10 minutes to our house from the shop to assist. Dan helped us out, saved us a lot of time and effort. Didn't leave until all up and working. Exceptional efficient, friendly service much appreciated.”

Posted 4 years ago

“A company that has never lost sight of how it attracts its customers. Still great value and brilliant customer relations.”

Posted 4 years ago

“Great prices, service and delivery”

Posted 4 years ago

“Very polite staff, respond to emails quickly. Definitely buy from them again”

Posted 4 years ago

“My new shop for all things tech! Super helpful too, amazing value.”

Posted 4 years ago

“Talking to my neighbor the other day and I remembered Richer Sounds. Nearest branch to me these days seems to be the Southgate one so I popped in for some new headphones. It's a lot newer these days and loads of TVs but the service I remember was still there. Good prices and helpful staff, glad to see things are still being done the right way in some high Street stores.”

Posted 4 years ago

“Hi I’ve put a review up for richer sounds The service was amazing and they rectified my problem by refunding me some of the amount for the TV bracket that I brought so services top-notch”

Posted 4 years ago

“Richer Sounds are fantastic, swapped over a faulty CD player no quibble in their Swiss Cottage office. Always reliable. Cheers, Mr Khan”

Posted 4 years ago

“Best ever service, upgraded my ancient Hi Fi at the London City branch. I tend to listen to rousing speeches recorded onto vinyl records along with hearty brass band music and what they recommend was just the job. Thanks! J”

Posted 4 years ago

“Absolutely fantastic”

Posted 4 years ago

“Well done my comrades in Hi Fi at Richer! Always unrivalled service in the Swiss Cottage store near my North London stomping ground. Keep the flag flying high guys!”

Posted 4 years ago

“Ahh Richer Sounds, the last bastion of the Hi Fi nut. Friendly staff, cheap prices and cosy shops. Huzzah for Richer I say!”

Posted 4 years ago

“Richer always come up trumps for me. My OLED developed the dreaded screen burn (wife watching too much Sky news!!) I wasn't particularly happy about being told this wasn't covered but customer services helped me with a decent compromise. This is what I like about Richer, it's never just computer says no, they usually try and help where they can. Worked out fine in the end. Dave”

Posted 4 years ago

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Richer Sounds is rated 3.4 based on 151 reviews