“Prompt delivery but unfortunately the bakes did not live up to expectations. Got the mixed box for my birthday treat. Would not describe the bakes as 'ridiculously rich' at all. The brownies were dry and the rocky road was just crumbly chocolate around 4 big marshmallows. Disappointed.”
“II can see why the reviews are only 74% positive.
Orders from this place 2 different iAd boxes for gifts for customers via their tik tok. Opened one to have a look and 3 of the 9 cakes went straight in the bin. One had crystallise icing that had been on the bag too long and sweated off, one had foreign black object baked or stuck onto it and another had all the filling oozing out and it was crushed by the lid of their box bing forced down which was evident. I contacted for a refund as I then had to go out and buy another gift as couldn’t give this to someone, cost me more money and a half days holiday. Offered to refund me 3 slices of cake, didn’t seem to understand the issue here at all. Spent nearly £50 on two boxes of these “cakes” as gifts. I had to race out and spend another £20 on replacement gift. Disgraceful. It has now been brought to my attention today from my lovely customer whom I gave the large box to as a gift and who was embarrassed to tell me that there were around 8 cakes they had to throw away due to various reasons, again, a big black foreign object on one of them, all the icing off of 2 of them that was bric hard and stale, another cake had some “blue” marks on the bottom which they think was mould. What an embarrassment this has caused me and my customer felt embarrassed today telling me about it. A total waste of my hard earned money and you should be ashamed of this standard of food and service and to offer me a refund for 3 slices is scandalous. I regret not having more photos to show you the unsatisfactory job you have done and what a waste of my £50.”
“Ordered off TikTok, mystery 15 slice box for special occasion. Worst brownies myself and guests have tasted. Dense, claggy, all different sizes greasy and way too sweet. Wished I'd read reviews first. Also coughing, sneezing and no hair coverings worn on live. Stick to Costa for the best brownies, even Lidl stock better items.”
“I purchased from the website for a birthday gift, I got an order number and then heard nothing back. I contacted them 3 times and was ignored. I went on TikTok and contacted them to ask why they don't answer messages and got accused of being a troll and blocked. In a nutshell if you don't purchase on TikTok you won't get your order and the company will ignore you. I had to go through my payment provider to get my money back. They should not have a website if they ignore orders made through it. An awful company that ignores customers who purchase through the website. Please take the website down if it isn't monitored as this is very unfair to customers who don't chose to use TikTok.”
“I've ordered many boxes before and enjoyed but this time i ordered a 9 slice and only 3 came, i contacted customer service and they accused me of lying and sent "proof" which was clearly taken on the day of my refund request and not of my order, reason I know this is because they were live on tiktok at the time.”
“If I could rate lower than 1 star I would. Absolutely appalling that in times where children in the UK are starving, this "business" spends most of their time "gifting" free boxes to freeloaders on TikTok. Alana is a part of the current problem, disrespects genuine buyers and cares more about giving to people who DON'T need. Zero ethics, zero quality, zero custom from myself and anyone I know because we actually have morals. The most wishywashy, fake "service" from one of the worst out there. Avoid at all costs unless you are prepared to treat Anaphylactic Shock.”
“I used to order these way before the company took to flogging on TikTok. The quality has decreased massively and now they gift to a load of freeloaders.”
“Purchased a NUT FREE box from tik tok shop ,not nut free daughter had an anaphylactic reaction after eating a none labelled nut free cake ,
Very misleading saying nut free,”
“Wish I’d read the reviews before ordering. Placed order on 16th September for present for 23rd September and now 8th Oct and never arrived. Emailed twice but no response.”
“Ordered the mystery box three months in a row and it’ll be my last. Mystery is the wrong word it should be the ‘same shit’ as they’ve been the same batch, flavourless although they’re fresh. I won’t be buying again.”
“I ordered a mixed box of 9 cakes on the 23rd August and had an email saying they would be with me in time for my grandsons birthday party on the 27th I still have not recieved the cakes leaving myself and grandsons very upset it is now the 28th snd I've had the same email over and over again saying someone would contact me and still waiting I am totally disappointed with the service altogether so be aware when ordering you get the right information as I have been given misleading information”
“I ordered a box of brownies from TikTok shop for £20 and I received a full box of mashed/squashed brownies, I left a review and provided photos/videos but the sellers attitude was like it happened in transit, and they offered me a partial refund for £5, I mean they really know how to take the biscuit even my dog wouldn’t touch these!
Seriously avoid they look nothing like the picture and no help from the seller!”
“I didn’t want to have to write a review on this as I know as a small buisiness it is hard however I feel I have no choice. I placed an order on 25/05 - still not recevied - I have tried to contact via email, Facebook, TikTok and TikTok live and no response to my enquiry of where my order is after ample time and messages read. Very poor customer service. Can’t review the cakes as not received - definitely need to look into there customer service procedures and issue timely responses at least within 5 working days”
“Order if you want your items to come with hairs on! Also when i told the staff on live my items came with a hair on i was told “hopefully it was mine” by a girl packing orders with her hair down and no hair net in sight. Unacceptable and so unprofessional for a food business to say. AVOID!”
“Ordered via website box of 15 and box of 9. Got a box of 6 and box of 9 two days later. I emailed them at least 5 times to ask why I didn't receive my box of 9. I eventually recieved an email a week later saying they ran out of 15 brownie size boxes and a smiley dace. Not sure what that has to do with my missing box of brownies at a cost of 22.50! Emailed again twice to get a refund or brownies sent out and again no answer. I had to eventually get paypal involved and ridiculously rich by alana ignored them also so I got a refund. Absolute mess on customer services side with emails being ignored or no reply. I have a tiktok account and left messages which were deleted by them. As for brownies I DID recieve they were pretty good but I would not trust them with my money ever again so will go elsewhere”
“I try to buy the new products as a new video is nade. You go to website and cant find them so this week i rushed to get the lemon merangue ones as they were in the mystery box only this week. When it arrived not one was included very disapointed sizes small per serving and not worth the money dont bother.”
