RIFT Tax Refunds Reviews

Name: RIFT Tax Refunds
Address: Rift Ltd. 200 Eureka Park, Upper Pemberton, Kennington,, Ashford
Rating: 4.39

4.4 Rating 727 Reviews

84 %

of reviewers recommend RIFT Tax Refunds

Company Reviews

Questions

Visit Website

Phone:

01233628648

Email:

info@riftrefunds.co.uk

Location:

Rift Ltd. 200 Eureka Park, Upper Pemberton, Kennington,
Ashford
TN25 4AZ

Write Your review

Tell us how RIFT Tax Refunds made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problem with tax return from last year hmrc letters to my house. Not happy with tax return from this year overall not a good service very disappointed”

Helpful Report

Posted 7 years ago

Hi David, thank you for your feedback and I understand you have since spoken with my colleagues.

Posted 7 years ago

“I ended up with nothing but a high tax code”

Helpful Report

Posted 7 years ago

Hi Robert, thank you for your feedback. I can see my colleague dealt with HMRC regarding your tax code, would you like him to call you to explain this further as it can be very confusing?

Posted 7 years ago

“What do you call a chinese man with one leg? Woh wen wong”

Helpful Report

Posted 7 years ago

I am sorry you were not happy with our service, if you would like to provide your information I would be more than happy to discuss this further with you. Please call 01233 628648 or email info@riftrefunds.co.uk

Posted 7 years ago

“They have taken most of my money that I was due to get back”

Helpful Report

Posted 7 years ago

Thanks for your feedback. We have a set fee for CIS/Self Employment, no matter what the refund figure. We would claim all your were entitled too. If you would like to discuss this further then please give us a call.

Posted 7 years ago

“After 3months stil waiting for my refund!”

Helpful Report

Posted 7 years ago

Hi Lamaro, I am sorry you are still waiting, as you are aware this delay is due to your action and our submission with HMRC. We continue to chase HMRC for you and as requested will only update you when there is good news.

Posted 7 years ago

“Took to much of the rebate!! Ridiculous”

Helpful Report

Posted 7 years ago

Hi Damian, thank you for your feedback. We are clear on what our fees are at the beginning of the claim process and at the end. I hope there were no service failings you experienced and I am more than happy to discuss this further. Please call or email if you prefer. Regards Sarah

Posted 7 years ago

“Haven't heard from you haven't received any money”

Helpful Report

Posted 7 years ago

Thanks Richard, I understand you have now spoken with my colleague and I am so sorry for the delay. He will be in touch with any further news for you.

Posted 7 years ago

“Never know it take so long to do anything or get answers”

Helpful Report

Posted 7 years ago

Thank you for your comment. Please call us on 01233 628648 so we can discuss this further.

Posted 7 years ago

“Other companies are a lot faster than rift 12 weeks on and still no refund got a text to say it will be another 4,5 weeks”

Helpful Report

Posted 7 years ago

Hi Frank, thank you for providing your feedback, some clients first claim can be delayed depending on how this is submitted to HMRC, this only happens on the first year of claiming, so next year would be a quicker speed for you.

Posted 7 years ago

“You do not advertise that if you have spend more than 50% in one place even if it's over several years you cannot claim. Received £200 when should of been £1000's. Poor”

Helpful Report

Posted 8 years ago

Sorry to hear you are not happy with the refund figure, there are so many rules we need to adhere to we cannot advertise them all. We only claim what you are entitled to and nothing more, sometimes that will result in a lower claim than the average, but we would not know this until we have all of the client docs and info to assess. Maybe in the future your situation might change.

Posted 8 years ago

“Submitted my paperwork in early April and still waiting. Not sure if my application has been sent to HM Revenue yet?”

Helpful Report

Posted 8 years ago

Hi Philip, your case manager Chantel has been trying to get in touch with you for the last couple of weeks as there's a few questions she needs to go over with you before we can submit your claim. Can you please give her a call on 01233 628648, we're open most days until 20:30 and on Saturday mornings til 1pm

Posted 8 years ago

“Slow and dont come across as proffesional, Its better and quicker to do a self assesment plus the refund will be in your account within 3 days, Rift says 4 to 5 weeks so I assume they hold it for interest, I feel Ive been ripped off by them and I will let all the guys I work with and on social media never use Rift”

Helpful Report

Posted 9 years ago

“Not very helpful with questions over the phone, very slow service and you aren't kept informed of what's happening throughout the refund service”

Helpful Report

Posted 9 years ago

“12 months to get my rebate lost count of the phone calls i made chasing them and the tax office”

Helpful Report

Posted 9 years ago

“If I hadn't of known what I had earned you would have had me paying class 4 ni for no reason you doubled my earnings such a stupid mistake terrible service I will be taking my business else where and would recommend that other people do the same .”

Helpful Report

Posted 9 years ago

Hi Terry, I tried to contact you earlier in the week, if you would like to discuss further please feel free to contact me on 01233 628648 Kind regards Lucy Rift Ltd

Posted 9 years ago

“Very misleading information and advice from them.”

Helpful Report

Posted 9 years ago

“Load of bollocks unless you track your every movement for the last 4 year.”

Helpful Report

Posted 9 years ago

“I changed my address and you still sent it to my old address still not received it because you sent it to my nabour after ringing you 3 times to tell my new address I finally got my forms then I sent them once you received i was never updated on my rebate I rang over 6 time to see when it was getting processed and still no info till I called someone said we will ring you tomorrow and no one did this was a on going thing it's a shame as the years before iv used you . You have been brilliant I would like to use you next year if I can be promised you will be more effective and get things sorted if you can't I will be using someone eles”

Helpful Report

Posted 9 years ago

Hi Lewis, thank you for your time on the phone today, again I am sorry for the service you experienced, I will personally make sure that next years claim is dealt with as smooth and efficient as possible. If you have anything else you wish to discuss please feel free to contact me. Kind regards Lucy

Posted 9 years ago

“After years of successful claims my last claim was mislaid and then I was told I couldn't make a claim with very little explanation. Dissapointing.”

Helpful Report

Posted 9 years ago

Hi Ian, thank you for your time on the phone today, again I'm very sorry your situation was not explained to you, I hope your claim situation is now clearer, as I said on the phone feel free to contact me for any further info. Regards Lucy

Posted 9 years ago

“Not happy with service rift got more out of it than me by far”

Helpful Report

Posted 9 years ago

HI Wayne Thanks for taking my call earlier this week I hope we’ve resolved your feedback to your satisfaction, if there’s anything further I can help with give me a call on 01233 628648. Kind regards Lucy Rift Ltd

Posted 9 years ago

RIFT Tax Refunds is rated 4.4 based on 727 reviews